Search

Search
Search Replies by entering the text above.
BbN5C
...
EA_Cade replied to from xbox to ps4

Hi @Marcelo0110,Your FUT club is tied to the platform it was created on, you'll have separate clubs on each platform. -EA Cade

3:00 pm, April 15, 2020 Technical Issues

PXSME
...
EA_Cade replied to fifa points and Damaged CD

Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..

4:00 pm, April 29, 2020 Technical Issues

a2bnq
...
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers

Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..

4:00 pm, April 17, 2020 Technical Issues

jiQPS
...
EA_Cade replied to fifa 20 pc no sound

Hi @deepakprasanna12,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:30 pm, April 15, 2020 Technical Issues

F6c82
...
EA_Cade replied to fifa 20 keeps crash when play FUT - PS4

Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

ZIKbe
...
EA_Cade replied to fifa 20 i didnt receive twitch reward

Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, March 26, 2020 Technical Issues

vw8gm
...
EA_Cade replied to fifa 20 geforce now too many computers..

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

7:00 pm, April 16, 2020 Technical Issues

ONSdZ
...
EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches

Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

6:00 pm, April 28, 2020 Technical Issues

sRlQA
...
EA_Cade replied to fifa 20 fut champion weekend

Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

3:30 pm, March 28, 2020 Technical Issues

Lnal0
...
EA_Cade replied to fifa 20 draft

Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..

3:30 pm, April 17, 2020 Technical Issues

h3Ldu
...
EA_Cade replied to fifa 20 crashing after latest update

Hi @Versyta123,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

j8egH
...
EA_Cade replied to fifa 20 black screen

Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade

10:00 pm, April 1, 2020 Technical Issues

uHoqd
...
EA_Cade replied to fifa 20 ... DOWN ... AGAIN

Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

2:00 pm, June 3, 2020 Technical Issues

Lb2xV
...
EA_Cade replied to f

Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

wn02s
...
EA_Cade replied to doing

Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

Bx3VP
...
EA_Cade replied to division rivals keeps crashing ps4

Hi @pipe_zamorano,Are you scoring from a cross when you get kicked by chance? -EA Cade

3:00 pm, April 2, 2020 Technical Issues

ysiEq
...
EA_Cade replied to didnt get my preordered packs

@Legenden1999 Hiya, what platform are you playing on? -EA_Cade

12:00 pm, December 16, 2019 Technical Issues

52TWl
...
EA_Cade replied to did not received fifa point

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

1:30 pm, March 21, 2020 Technical Issues

LY2fu
...
EA_Cade replied to dear ea i have a probleam in fifa

Hi @Mohd_abw2006,I'm showing that you played all 40 games for the week, you won't earn any points after your first 40 games in Squad Battles. -EA Cade ..

2:00 pm, June 2, 2020 Technical Issues

CU2kS
...
EA_Cade replied to couch play crashes

Hi @sezza_w_bd11,That's odd, what system is this happening on? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

nSyua
...
EA_Cade replied to connection lost

Hi @ll_Mh_ll,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

5:00 pm, June 8, 2020 Technical Issues

nHULs
...
EA_Cade replied to change my ea account on fifa 20 ps4

Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..

6:30 pm, April 3, 2020 Technical Issues

fNnxL
...
EA_Cade replied to challenge

Hi @culesfan    This was addressed by the FIFA team over here:    -EA_Cade

9:30 pm, January 23, 2020 Technical Issues

IEZ2u
...
EA_Cade replied to can’t connect to ultimate team

Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..

3:30 am, June 25, 2020 Technical Issues

iWCdo
...
EA_Cade replied to cant sync cloud data

Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:00 pm, April 21, 2020 Technical Issues

h5fk7
...
EA_Cade replied to cant get into ultimate team stuck in blank screen

Hi @Nikot007,Sorry to hear it. What platform is this happening on? -EA Cade

7:30 pm, July 2, 2020 Technical Issues

gXLna
...
EA_Cade replied to cant find opponent fifa 20 online?? Baffled

Hi @larrylawclarke1,Sorry for the delay, this still happening? -EA Cade

5:30 pm, April 4, 2020 Technical Issues

Q6j8W
...
EA_Cade replied to cant connect to ea servers , disconnect during game pc

Hi @general-mps,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

5:00 pm, April 1, 2020 Technical Issues

lmqOr
...
EA_Cade replied to cant connect to EA servers

Hi @LugoviBB,If your neighbor can connect on your account on his network, something is wrong with your local network. Please try these steps http://bit.ly/ConnectivityBTS and let me know if they help...

9:30 pm, April 3, 2020 Technical Issues

3XNdi
...
EA_Cade replied to cannot play with my friends fifa 20

Hi @ShinChen958,Sorry, I'm not understanding your issue. Are you unable to connect in Friendlies? -EA Cade

9:30 pm, June 17, 2020 Technical Issues

msnOe
...
EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again

Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

4:00 pm, April 3, 2020 Technical Issues

MPsZU
...
EA_Cade replied to can't connect to EA servers FIFA 20

Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..

6:30 pm, April 21, 2020 Technical Issues

ItSfN
...
EA_Cade replied to but EA Help isn’t even available here what do I Do??

Hi @MoRyad,Can you try setting your region to the US here http://bit.ly/EA_Contact_Us and trying again please? -EA Cade

3:00 pm, May 1, 2020 Technical Issues

aBXE5
...
EA_Cade replied to blurry players

Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade

8:00 pm, April 4, 2020 Technical Issues

6kesz
...
EA_Cade replied to ban problem

Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 16, 2020 Technical Issues

vX6wH
...
EA_Cade replied to an ongoing case

Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..

3:00 pm, April 1, 2020 Technical Issues

CFpqi
...
EA_Cade replied to an error occurred downloading the fut squad update. please try again

@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:30 pm, June 3, 2020 Technical Issues

uPUFO
...
EA_Cade replied to an error occurred downloading the fut squad update

Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..

11:30 am, June 16, 2020 Technical Issues

nSeWu
...
EA_Cade replied to an error connecting to FIFA 20 ultimate team

@fffffifffffaa Give it a shot now -EA Cade View in thread

3:30 pm, June 27, 2020 Technical Issues

dqsA6
...
EA_Cade replied to account opened from

Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 21, 2020 Technical Issues

RtxgE
...
EA_Cade replied to [PC] game crashes when looking for rivals in Ultimate team

Hi @OperationSWAGy,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

oUPI5
...
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error

Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade

6:00 pm, June 2, 2020 Technical Issues

jnN3l
...
EA_Cade replied to Your account has been disabled

Hi @patelvis21,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

1:30 pm, June 17, 2020 Technical Issues

bvgyh
...
EA_Cade replied to Xp not registering

Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 22, 2020 Technical Issues

HmWC2
...
EA_Cade replied to Xbox Controller random movement and freezing

Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..

2:30 pm, April 17, 2020 Technical Issues

Qnb8X
...
EA_Cade replied to Wrong version pulled in packs

Hi @Re1sf1fa,Thanks for reaching out. Taking a look into this now. -EA Cade

5:30 pm, June 8, 2020 Technical Issues

jqGmp
...
EA_Cade replied to Wrong rewards / division rivals

Hi @dogukankoss,Did you go up a full Division this week? If you started the week in Division 5 and then promoted to Division 4 your rewards are capped at the highest Division 5 reward tier. ..

3:00 pm, June 11, 2020 Technical Issues

PA1qr
...
EA_Cade replied to Wrong purchase due to market malfunctions

Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..

4:00 pm, April 29, 2020 Technical Issues

EjulC
...
EA_Cade replied to Wrong player pick options

Hi @colo8484,Looks like you did the SBC right when Player Voting started, leaving and reentering FUT should give you your player pick. -EA Cade

3:00 pm, June 19, 2020 Technical Issues

OdxRG
...
EA_Cade replied to Wrong fully Banned by EA twice this year.

Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..

2:30 pm, June 9, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.