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EA_Cade replied to Captcha Verify Error
Hi @mrsmeds99,Sorry for the delay, is this still happening? -EA Cade
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Captcha Service Error
Hi @Berkoj2000,Sorry to hear it, is this still happening? -EA_Cade
6:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t use the puzzle to verify
Hi @GillyyyBoy,According to the image, you'll need to rotate the circle until the front animal is the correct way up. -EA_Cade View in t..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Can’t use the app
Hi @SjansPanther38,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Can’t sell fut 20 players
Hi @haringarach1111,Are you doing this in the app or on the console? If you're on the app can you try connecting on the console to resync the account? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Can’t sell 85 trent
Hi @HEARTSRBOSS,Are you saying no one is buying or that you can't list the item? -EA_Cade
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Can’t see the position of a player in a pack.
Hi @Husnabaset100,What platform are you playing FIFA on? This sounds like something you would need to adjust in the system settings. -EA_Cade
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Can’t return player to club or quick sell
Hi @sk8death27,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Can’t play online!
Hi @CasperJones89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Can’t play fifa 20
Hi @mikelibanez8,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t pick player from market
Hi @panks618,You need to force the market to refresh, try changing the search price by 100 coins and searching again. -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can’t login to ea when trying play pro clubs or sesons
Hi @bobmalone1990,What happens exactly when you try to play? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Can’t login to Ea Servers login verification wrong email
@abcbdg29287cio Are you logging in with the information seen here? -EA_Cade
3:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Can’t log into companion
Hi @JoshRobertsonnn9,Can you show a screenshot of what you're seeing? -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t log in to Online ??? The email address for verification is not mine
Hi @Gillam1388,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
11:00 pm, February 8, 2020 Technical Issues
EA_Cade replied to Can’t load into pro clubs
Hi @Lawry1256,Sorry to hear it, what platform are you playing on? -EA Cade
4:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Can’t list transfers on companion app
Hi @W1GZ3,What happens when you try to list an item? -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Can’t link ea to psn because I don’t receive security code email
Hi @jordiramos2,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Can’t get into rivals matches
Hi @Jamieando1,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t get in contact to ea help desk
Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Can’t get fut champs points
Hi @mrstfctt,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can’t get any icon swaps players
Hi @eeefsf,Ill need more information than that to look at this, can you share any more information and the squads please? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team PC since yesterday
Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to servers
Hi @Omarrashid97,Sorry for the delay. Is this still happening? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can’t connect to server
@jowanlouie1977 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:30 pm, April 5, 2020 Technical Issues
EA_Cade replied to Can’t connect to es servers as my email is no longer valid
Hi @1986born-in,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Can’t connect to ea servers. (PS4, FIFA 20)
@puallucy Sorry to hear it, what exactly happens when you try to connect? -EA_Cade
4:00 pm, November 12, 2019 Technical Issues
EA_Cade replied to Can’t connect to ea servers
Hi @JPM1182,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Can’t connect to ea server for Fifa 20 on
@therealasura Hey there, can you try these steps please: https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Cade replied to Can’t connect to ea server for Fifa 20
@therealasura Hey there, can you try these steps please: https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Can’t connect to Ultimate Team
Hi @byPxL,You have an account issue blocking you from connecting, please reach out via @EAHelp on Twitter or http://bit.ly/EA_Contact_Us to have this issue addressed. -EA Cade..
9:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa FUT 20 companion
Hi @Runner9110,Are you logging in with the information you're seeing in this post? -EA_Cade
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Can’t connect EA fifa 20 to switch
Hi @charob1111,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Can’t buy Fifa Points
Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Can’t activate profile
Hi @ygorcomy,This is the English Answers HQ board, can you please fully translate the text in your image so we can better assist? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Can’t Find My Packs FIFA 20
Hi @Johnwesleyjdub,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can´t link my ea account with twitch
Hi @ThisIsPremix,That usually means you're linked up already, please reach out to us via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can look at your account and get this resolved. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Cant verify my fifa 20 ea account on xbox one to connect to online servers
Hi @oAviii,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Cant sell my coutinho even though i own him and hes tradeble
Hi @Pcffc83,You disconnected from your last game, that locks your players until you reconnect on the console. Once you reconnect you can sell him as normal. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Cant login to Ultimate Team
Hi @serkanyil,Sorry for the wait. Is this still happening? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Cant login
Hi @shaky0000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Cant finish an Sbc cause he doenst load the change
Hi @Sinned-040,Sorry for the delay, when that occurs it usually means you need to connect on your console as the game was closed unexpectedly then you should be able to use the companion app again. ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Cant find my fut players in club
Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Cant enter fut and seasons
@Sportingxyz Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Cant connect...
Hi @FaMouSGaMinG-41,Try following the steps here https://help.ea.com/en/help/account/origin-login-verification-information/#turn-on to disable your Login Verification and then try connecting to FUT ag..
10:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Cant connect to server
Hi @leroy-est,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
10:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Cant connect to online fifa
Hi @DaDabbingDino,Is the account that cannot connect of age and linked to an EA Account? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA ..
7:00 pm, April 1, 2020 Technical Issues
