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EA_Barry replied to " You are not actively playing the game " Fifa 20
@alizafar1994 Assuming you are on Xbox, can you try the following steps please? https://answers.ea.com/t5/Technical-Issues/Fur-champs/m-p/8333595#M13754
2:30 pm, April 16, 2020 Technical Issues
EA_Atic replied to لقد تم تبنيد المتجر لدي في فيفا 20 وانا لا استحق اتمنى مراجعة الامر في هذا البند
Hey there, @mosa2004akabna we unfortunately do not support arabic on the forums. At the moment the following languages are supported on Answers HQ: English Deutsch..
12:00 pm, July 3, 2020 Technical Issues
EA_Atic replied to Unable to connect to ea servers fifa 20
Hey @Mariotapiag Can you take a look at our connective guide and see if that helps out. We do recommend playing on cabled connection over WIFI for better stability. /Atic ..
4:30 pm, November 15, 2019 Technical Issues
EA_Atic replied to Personal setting 1 problem fifa 20
Hey everyone, Can you try to clear you local and cloud saves for FIFA 20 and then try again. ( this will remove anything non FUT and VOLTA saves). This should help out, ..
9:00 pm, November 27, 2019 Technical Issues
EA_Atic replied to PC Error getdeviceremovedreason
With you already trying to reinstall drivers I would suggest to try a new windows user account @YourPotato and see if that help's out. /Atic ----..
7:30 pm, February 16, 2020 Technical Issues
EA_Atic replied to My game keeps freezing Xbox one fifa 20
Hey @hotchok10, is when you are playing online are you also using Wifi? If you are using wifi can you try a cabled connection to the Xbox and then play. /Atic ..
2:30 pm, December 2, 2019 Technical Issues
EA_Atic replied to Me and my friend cannot play in friendlies mode in FUT and in normal game.
@Hamzajr0777 What platform are you on and what error are you getting? /Atic --------------------------------------------------------------------------------------------------..
4:00 pm, December 4, 2019 Technical Issues
EA_Atic replied to FUT 20 FRIENDLIES , CANT CONNECT
What platforms are you on and are you on wifi or cabled connection? and last question who is your ISP? /Atic ----------------------------------..
10:30 pm, November 16, 2019 Technical Issues
EA_Atic replied to FIFA 20 Pro Clubs
Hey @Lindsaymc @TopScotsman08 @twinneyj @iownawolf123 What platform are you all on and what troubleshooting have you tried? /Atic ..
2:00 pm, March 21, 2020 Technical Issues
EA_Atic replied to FIFA 20 CRASHES ON STARTUP
Hey @ReMaX_006 @illamerica Are you on 64 bit version or 32 bit version of Windows 7? /Atic -------------------------------------------..
4:00 am, November 24, 2019 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to I can't connect to EA server on FIFA 20
Hey there, @kreakboys. I'm just checking in to see how the connectivity issue is going for you. Are you still having trouble connecting to FIFA 20? If you are still having some diff..
2:00 pm, December 26, 2019 Technical Issues
EA_Arrenai replied to Fifa 20 No Commentary
Hey everyone, For those running on Xbox and not getting commentary, can you try switching your audio to stereo uncompressed rather than surround sound and see if that works for you? Please let ..
2:30 pm, November 14, 2019 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 freeze
Thanks for the reply, @torres199835. Let's see if we can track this down. Would you mind trying some troubleshooting? Please check to make sure your PS4's system software is ..
11:30 pm, November 11, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 Commentary Languages
Hey there, @kingeste. While Spanish (Spain) and Italian language packs aren't available in the North American region, I'll be sure to pass your feedback along to the team. Thanks for reach..
7:00 am, January 1, 2020 Technical Issues
EA_Arrenai replied to Banned For Club Name On FUT
Hey there, @Simpzzy. Thanks for your patience. If you need feedback or have questions regarding a sanction on your account, please reach out to our Terms of Service team and they'll be hap..
12:00 pm, November 15, 2019 Technical Issues
EA_Andy replied to Missing fifa points
If you're missing FIFA Points after purchasing them please check out this article. Thanks, - Andy -
8:30 pm, March 23, 2020 Technical Issues
EA_Andy replied to Megathread: Error CE-34878-0
Hey all, As @Mguzman1108 mentions this is just a generic crash error code from PS4. That being said, is this when you go into kick off? We have another thread that migh..
12:30 am, February 9, 2020 Technical Issues
EA_Andy replied to I am not getting my weekly pre order packs - Fifa 20
Hey @Bountayee I've taken a look at your account and can see the packs being opened. Your last lot were opened at 2:26am UK time yesterday - rare gold packs. - Andy -
10:30 am, November 24, 2019 Technical Issues
EA_Andy replied to Game Crashing without Error
@felipe_jrf871 @ZeSolenya @NariManutd - If you're getting a crash without error could you send me an msinfo file from your computer via DM? Here's how to gather one ..
7:00 am, November 28, 2019 Technical Issues
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Andy replied to Division Rivals Rewards
Hey @Drax_OG27 Can you try logging out of FUT and back in again to see if that makes them show up? Thanks, - Andy - ..
8:00 pm, December 18, 2019 Technical Issues
EA_Andy replied to Cannot bid on the WebApp
Hi @x_cryo_75x If you haven't received a ban message then this should be temporary. They don't usually last more than 24 hours but it depends how many bids/buyouts you've been..
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to your technical support is so bad
Hello, @aliamloka20202. Can you give me some details on what your issue is? I may be able to help. Thanks!
4:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to why is fifa the only game who has controller lags?
Hi there, @DarkplayerAT. Let's see if we can find out why you're experiencing input lag. First, are you on a wired or wireless connection?
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to why cant I play online friendlies using mobile hotspot in my PS4?
Hi there, @FaTDeViL07. A mobile hotspot really isn't a good connection. Is it possible to use a wired connection instead?
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to ut
Hi there, @lionthrax. If you feel your account was hacked, please see this article for more information: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-accou..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to unable to connect to ea servers
Hi there, @BamieJareham1. I'll see if I can help with this. Can you tell me which steps you've already tried so that we don't repeat them? Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to the ea servers are unable to process your request
Hello, @HorryOvy. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the mo..
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to no opponent found fifa 20 co op seasons
Hi there, @KhetanLala. I'll try to help with this. First, what system are you playing on?
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to iulhhihb
Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to i cant play in ultimate team ,it says you need a age restriction
Hi there, @Andreichirachina. Can you get me a screenshot of the message you're seeing? Thank you.
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to getting kicked for "tabbing out"
Hi there, @Minvaljensen. This change was made a couple years ago. You can't alt-tab out of FIFA during a match. Except for halftime. You can do it then. Otherwise, you'll disconnect from t..
4:30 pm, January 29, 2020 Technical Issues
EA_Aljo replied to game disconnect when won
Hello, @Hoptune. Thanks for reaching out to us. We don't have the ability to modify your record so we can't do anything about the loss, unfortunately. Was this the only time it happened or..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to future starts academy:james 80 OVR without doing "they call him fishy" objective
Hi there, @nezarnassif. You will need to use the version specified in the requirements. If you no longer have the 80 OVR version, you won't be able to complete the objectives, unfortunately.
5:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to fut20 companion
Hi there, @Cemal8080. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
5:00 pm, February 14, 2020 Technical Issues
EA_Aljo replied to fut points not added and customer service always no room available
Hi there, @Zuma192. Do you have a Twitter account? If so, try contacting @EAHelp. They can look into this for you. Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fut champs disconnect
Hi there, @ROBIN_0829. We're not able to modify your record, but we should try to find out why you keep disconnecting. First, are you on a wired or wireless connection?
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to fut champions
Hi there, @Simpsonprat. The best thing to do is just keep playing and climbing the divisions. You'll get more points as you keep progressing. Good luck!
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to fifa 20
Hi there, @johncarlo1738. Does it say the online settings file is corrupt? If so, go to Customize > Profile > Delete and delete the online settings file. Then, try playing again. Thi..
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fifa 18 ultimate team log in problem
Hi there, @hartscape1, This is something a live support advisor can help with. Try opening a case here: http://bit.ly/EA_Contact_Us. You can also reach out to @EAHelp on Twitter ..
5:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to error ce-34878-0 Scoring with a croos ball
Hi there, @Cacofra. This is an issue we're aware of and investigating. Apologies for the trouble! Please keep an eye on our official channels for updates. Thank you!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to disconnecting from ultimate team
Hi there, @korenjoe. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to disconnect
Hi there, @paulmaci. I'll try to help find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to connection to your
Hi there, @ahmedhere321. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to cant login fifa 20 ultimate team wrong email on the login verification
Hi there, @niveadart. If you don't have access to the email on your account, you'll need to go through the account recovery process. More information on that can be found here: https:..
6:30 pm, April 6, 2020 Technical Issues
