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EA_Cade replied to Can't get on the game at all
Hi @kjbird2012731,Sorry for the delay, can you get me a screenshot of what you're seeing please? -EA_Cade
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Can't get Fifa 20 to go online on PS4
Hi @LeipePietje,Sorry to hear it Can I get the PSN ID you're attempting to connect with? -EA_Cade
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Can't find opponents on FIFA 20 NINTENDO SWITCH
Hi @Harikira007,Sorry to hear it, taking a look at the Switch version at the moment and I'm seeing thousands of players currently online, are you still having this issue? -EA_..
1:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to Can't find game on Pro clubs after update
Hi @oliverh4444,What system is this happening on? -EA Cade
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Can't contact ea support
Hi @cewee19,I would recommend reaching out via Twitter at @EAHelp with your case number so they can check the status of this for you. -EA_Cade ..
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can't connect to ultimate team since start off the game launch on
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team since start off the game launch
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:30 am, November 11, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team servers
Hi @duttyfingerz,If you're hitting bot detection you're making vast amounts of bids in a short time frame, I cannot go into the specifics of this feature for security reasons but there's nothing more ..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team on ps4
Hi @shakeitspear,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
11:00 pm, February 26, 2020 Technical Issues
EA_Cade replied to Can't connect to the ea servers
Hi @grenadz32,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to Can't connect to servers on network
Hi @Booshakalakaa,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't connect to ea server after updating PS4 version 7.50
Hi @naveed007777,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Can't connect to FUT
Hi @nikolas192,Give it a shot now please? -EA Cade View in thread
9:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Can't connect to Ea servers
Hi @sjvaughan82, @Logeyy1923,I'm not showing any connectivity issues during this time - where are you located? -EA Cade
3:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers
@alynus2008 Hiya, may I ask who your ISP is? -EA Cade
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can't connect companion app to my game (switch)
Hi @hugelaar,The Switch version of FIFA 20 does not have access to the Web or Companion apps at this time. -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Can't connect Nintendo Switch
@TheCantillons You're most likely already linked up in that case - the only other step I have is to hold the power button down on the Switch for 15 seconds to clear the system cache and then try reco..
10:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Can't buy players on Fifa 20 Ultimate Team market
Hi @pedrootacuara,What happens when you try to bid/buy on the market? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Can't Sell Player FUT - Losing Coins
Hi @mahmood77,Did you force close FIFA / disconnect from FUT and not reconnect? You most likely just need to reconnect to FUT to list the item. -EA_Cade
9:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can't Log in to FUT 20 Web App
Hi @AdamNickly,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can someone help me please!
Hi @andrewgilbert11,Looks like your club was deleted, you'll need to reach out to an advisor and let them know the name of your deleted club (not squad) and when you last played with it so we can assi..
8:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can someone explain the card in my tv ?
Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade
5:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can not get a connection with a friend.
Hi @phcarvalho,Hiya! Are you referring to Online Friendlies? -EA_Cade
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Can not connect to EA Servers Fifa 20 xbox
Hi @shevajag7,Hiya! Are you linked up to an Origin account? You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade
9:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Can non repeatable sbcs be reinstated if your player gets quicksold?
Hi @TheSYDproject,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Can I play with my xbox one ultimate team on PC
Hi @saintfc2003,That's correct, your team is locked to the platform it was created on. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Campanion App transfer list error
Hi @OxChronosxO,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Camera Locked Facing Down
Hi @PinkEagle2000,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to CONMEBOL Libertadores and Sudamericana leagues on companion but not console
Hi @wilmotheworm,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to COMMENTARY SOUND STOPS AND GAME FREEZES
Hi @TomiMKD,That's odd indeed. What system are you playing on? -EA_Cade
9:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to CO OP SEASONS ONLINE
Hi @xabi_alanso14,Do you know what your NAT type and IP version are? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to CHAMPIONS LEAGUE DISAPPEARED AFTER GROUP TOURNAMENT
Hi @lumastro,That's odd. And you've started a new career mode since Title Update 4? -EA_Cade
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to CAREER MODE PLAYER PROBLEMS
Hi @aguirredanel,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to CAPTCHA server error FIFA 20
Hi @valter-ruben,What system is this happening on? -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to CAN'T GET INTO ULTIMATE TEAM
Hi @antton666,Give it a shot now. -EA_Cade
5:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Button delay
Hi @uberhull,Sorry to hear it. What system are you playing on? -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Bug xp season
Hi @ZamGiu87,XP doesn't increase from playing games, but from completing objectives in them. -EA_Cade
3:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Bug In loading screen training player - Carreer Fifa
@maslox31 Sorry to hear that, what platform is this happening on? -EA_Cade
7:30 am, February 29, 2020 Technical Issues
EA_Cade replied to Brightness/muted screen color issue
Hi @iconrad79,Looks like HDR is kicking in or at least attempting to. I'd start with checking your TV/Monitor for a gaming mode or HDR mode and play around with the settings there. ..
6:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Brightness
Hi @Avitbulitay1982,Check your Accessibility settings on the main menu of FIFA 20, looks like you may have one of the colorblind options enabled. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Brazil national team
Hi @Tudor8772,Can you get us a picture of what you're seeing in game please? -EA_Cade
7:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with
Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..
10:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Bought a player
Hi @MWiggy93,Showing he's in your unassigned pile at the moment. -EA Cade
7:00 pm, July 2, 2020 Technical Issues
EA_Cade replied to Both teams wearing the same colour kit
Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Blocked account
Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade
8:00 pm, April 17, 2020 Technical Issues
