FIFA 20

Hi @Avitbulitay1982,Check your Accessibility settings on the main menu of FIFA 20, looks like you may have one of the colorblind options enabled. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with

Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..

10:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Bought a player

Hi @MWiggy93,Showing he's in your unassigned pile at the moment. -EA Cade

7:00 pm, July 2, 2020 Technical Issues

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EA_Cade replied to Both teams wearing the same colour kit

Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..

3:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Blocked my account

Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

4:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to Blocked account

Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade

8:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Big problem

Hi @d7oomdh2121,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Bellarabi challenge not workinf

Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Banned on Fifa

Hi @Awsomefalls567,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

4:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Banned for nothing !!! (Case 61529373)

Hi @rossonerox21,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Banned Account

Hi @patelvis21,Your case is with the Terms of Service team at the moment, they'll reach out to you once they complete their investigation. -EA Cade

6:00 pm, June 20, 2020 Technical Issues

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EA_Cade replied to Ban transfer market

Hi @raducy23,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to Ban for club name

@HannaBanana534 Once the ban expires you'll be prompted to change your club name then you'll be able to play again as normal with your current club and rewards. -EA Cade ..

10:00 pm, April 26, 2020 Technical Issues

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EA_Cade replied to Ban Length

Hi @Joshiemw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Arango

Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

3:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to An error occurred download the fut squad updat

Hi @prath11,Sorry to hear it. What have you tried so far? -EA Cade

7:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Ajax juventus SBC not working

Hi @ZMitchxll,Can you get us a screenshot please? -EA Cade

8:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Age Restriction?

Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..

5:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to After bidding at price 9x.000, I lost 994.000 coins for Eden Hazard OTW

Hi @cubi92qn,We have never been able to replicate an issue with the companion or web app bidding or listing an item for a price other than it was set at by the user. If there were a bug with the trans..

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Activating German in FIFA 20 in North America

Hi @kingfisher1325,You'll have the language options made available in your region, as you're in Canada you'll not have German available. -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Account hacked. Please help

Hi @steam-speedy022,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin

Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..

5:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Account hacked now banned

Hi @OMGItsEnvyyy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Account hacked by emltmp.com

Hi @VinnySteinburg,The webform you've filled out is the only way to establish ownership of an account if you don't have access to its registered email address. If you cannot sufficiently prove your ac..

3:30 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Account got hacked. Lost 1.3 million coins.

Hi @svetlqka13,You'll need to contact support at http://bit.ly/EA_Contact_Us via Chat or Phone on this one as the advisor advised you to do. -EA Cade

9:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Account disabled

Hi @gerysson98,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

6:00 pm, June 19, 2020 Technical Issues

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EA_Cade replied to Account Suspended

Hi @ggrddggbgfbgfvb,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Account Hacked and all my players sold - Support can't support me

Hi @linas21,I'm sorry that this happened to you, unfortunately it appears that when you resumed your case the advisor you spoke with didn't see that it was already escalated to the missing items team ..

10:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Accidently listened tots son through the lag

Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade

7:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Accessing EA Servers via Fifa 20

Hi @jamiedrfc,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

6:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to AI offensive is not making runs

Hi @radukleo,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

3:01 am, June 2, 2020 Technical Issues

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EA_Cade replied to ?

Hi @Stratos1401,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

5:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to 5th in a row squad battle disconnect

Hi @Unluckyman22,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.

Hi @Dude_PJ,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..

5:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to 3 games in a row i am winning fut champs , they leave i get a lose ???

Hi @general-mps,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to 3 disconnected in a row in WL!

Hi @nafantastico,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to 2-1 up in the 117th minute disconnected and lost

Hi @IronCharlstar,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

4:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to 2 ultimate teams 1 ea account

Hi @Hungryforgames08,Click the cogwheel on the app and you should be able to swap between FUT clubs on the account you're logged in with if there is more than one associated with the account. ..

3:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to 0 points awarded for squad battle win

Hi @awesomes3,I'm showing the points were correctly added to the tally for Squad Battles points, they just didn't show correctly at the end of match screen. For the missing pack, you'll need to speak ..

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to "Your account does not have required privilege to access feature

@kingdavidd15 I would recommend removing and readding the gamertag via these steps. If that doesn't resolve the issue you'll want to reach out to Xbox support for assistance with your acc..

10:00 pm, April 4, 2020 Technical Issues

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EA_Cade replied to " You are not actively playing the game " Fifa 20

Hi @alizafar1994,Can you try playing a Squad Battle and then going back to an online mode and let me know if this persists? -EA Cade

2:30 pm, April 16, 2020 Technical Issues

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EA_Blueberry replied to PC FIFA 20 LAGS ON GOOD COMPUTER

Hey, PC FIFA fans!Does this solution fix this for you? We also have some basic connection troubleshooting steps below that help out a lot of FIFA players. If they don't work, please let u..

8:30 pm, February 14, 2020 Technical Issues

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EA_Blueberry replied to FIFA 20 not loading

@kjaskur Hey my friend are you still stuck at the loading screen? If you have any Non-Xbox One devices plugged into the USB slot try removing them and perform a quick power cycle with the..

1:30 am, March 18, 2020 Technical Issues

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EA_Blueberry replied to FIFA 20 not launching by origin

@satyajit092 Seems like you're on a laptop. It's possible your game is being launched from the Intel card instead of your Nvidia card. Can you go to the Nvidia control panel and add Origi..

3:00 pm, April 8, 2020 Technical Issues

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EA_Barry replied to 웹 이적 시장

@BlueYuMin At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Русский форум Português Jez..

1:30 pm, November 13, 2019 Technical Issues

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