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EA_Cade replied to Update Issues
Hi @Katrik11,Is your Windows fully up to date? -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Update
Hi @lenoza95,There were 2 updates released in the last 24 hours for console, were you able to connect again after this finished? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unstable FPS and speed up lag
Hi @Jleach777,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Unresponsive play
Hi @nathanswinny,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Unrecognised email account
Hi @woodus_126,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Unplayable
Hi @waseemabdul7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Unlinking ea from gamertag
Hi @Goingbridge56,You would only get that message if you're trying to use a gamertag that was on the Xbox already, you'll need to create your own gamertag and EA account to bypass this. We cannot gran..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Uniform Default error and latency
Hi @BenGrigg5,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Unfair match ups
Hi @azizgkay2,In Division Rivals you're matched on location and Division, the content of your team is not factored into the matchmaking process at this time. -EA_Cade
4:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unfair banned fromEa. Pls help
Hi @Taninqwe,If your PSN account was banned you'll need to speak with SONY support http://bit.ly/ContactPSSupport on this rather than with us. -EA_Cade ..
2:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Unfair Matchmaking
Hi @ozerg5,Matchmaking never looks at your OVR, only your location and division. You're jumping in at the tail end of the game's content cycle while other players have been collecting high rated items..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Unable to sub, make tactical changes, all players undefined
Hi @coyelt84,This issue was resolved with the latest Title Update for FIFA 20, when was the last time this occurred? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to sell players on Console, Web App and Companion App
Hi @iNeverLOSE_HOV,What happens when you try to sell a player? Are you getting an error message of some kind? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Unable to search and connect with friends
Hi @ayniabDan,Apologies, I don't have a Switch with me at the moment to test this but have you tried adding your son as a friend on your profile page on the Switch already? -E..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to reach you Support
Hi @titopouchka,Sorry to hear it. You can share them here if you like. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to play Online with my friend
Hi @TomyGT1002,Are either of you playing on IPv6? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Unable to play FIFA 20 online
Hi @scotbobby,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unable to login to ultimate team using my wired LAN connection
Hi @vssharma556,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Unable to login to fifa 20 on xbox
Hi @xxkillakal7,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
8:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unable to login Nintendo Swith Fifa 20
Hi @sammie677,That would indicate the Nintendo account is a Child Account, we cannot grant access on our side. -EA_Cade
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Unable to link ea with twitch
Hi @chokos1926,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Unable to get online
Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troublesh..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Unable to connect to fut account
Hi @KNGFUS,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers from iran
Hi @bangspacebang,In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region). -EA_Cade ..
8:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers at this time
Hey all, Where exactly are you located? We're having similar reports of connectivity issues on Spectrum ISP at the moment. -EA_Cade
10:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Unable to connect to ea server fifa 20 ps4
Hi @samrock81,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to connect to FIFA 20 Ultimate Team
Hi @nogamenol1fe0v0,Sorry for the delay, was out of office. Is this still happening? -EA_Cade
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers at this time
Hi @Duguqiubai87,What system is this happening on? I'm not showing any trending issues on our side with connectivity. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers FIFA 20 Xbox One
Hi @Ricaa31,When you connect on a Hot Spot were you able to actually play a game? If so, that would clear any account issue and allow you to go back to your normal means of connecting. You can also tr..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server on PS4
Hi @RiSa_Sa_ZR,Sorry to hear it. Where exactly are you getting hung up? -EA_Cade
6:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server
@Gianvt Gotcha, I would run through these real quick https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/and then if those steps don't resolve the issue please run the UO trace in the..
7:30 pm, November 11, 2019 Technical Issues
EA_Cade replied to Unable to connect in Online Friendlies
Hi @olichadders,This usually happens when one of the parties in the match is on an IPv6 connection. I would recommend you both checking your console network settings to see if you're on IPv4 or 6. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Unable to connect ea servers
Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Unable to connect FUT20 - Origin Account expired
Hi @kenclickrich,Looks like you were playing on an Origin Access membership which expired yesterday, you would need to resubscribe to continue playing. -EA_Cade ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Unable to connect
Hi @Zachap17,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unable to complete the basic sbc due to it keep crashing
Hi @NICKRTGD,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this per..
6:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Unable to buy fut points most of the time
Hi @erlenror,Do you ever get an error message that the content may no longer be for sale as well? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Unable to Conner to EA servers
Hi @M-Millionth,Try again now please. -EA_Cade
10:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019
Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to UnTradeable TOTW Sbc
Hi @SnowKiller267,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team squad
Hi @stavongiii,Your previously created squad? If so, that's tied to your PSN ID. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Ultimate team log in
Hi @omarfehr,Sorry to hear it. What system is this happening on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate team error
Hi @ayalhoshan,Try again now please. -EA_Cade
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Ultimate team deleted
Hi @Sparky-Wwfc,Are you saying that you logged into the PC version of FIFA 20 or the Web App? -EA_Cade
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Ultimate team connection
Hi @Nicdruz1,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team access error
Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Ultimate team
Hi @xxielliottixx,Give it a shot now please. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
