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JDSB123 replied to I didnt recieve my compensation for ultimate tots
Same, I competed the pack before it expired and got sancho however i was not given ANY compensation. Please help.
11:30 am, June 14, 2020 Technical Issues
Izzy_FUT_Dubs replied to Refund fail
@IvanTulumovic88 You can contact EA advisors in the following link: https://help.ea.com/en/contact-us/?product=fifa-20&community=trueHope they can help you out! ..
4:00 am, April 30, 2020 Technical Issues
Izzy_FUT_Dubs replied to Having Trouble adding my FIFA points to my account
@DIDAnoNEEDa When needing to contact EA advisors, you can follow this link: https://help.ea.com/en/contact-us/?product=fifa-20&community=true ..
4:00 am, April 30, 2020 Technical Issues
IndigoJack16 replied to Wrongfully banned
Hi,If you think your account is banned by mistake please go to the link below:https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to conta..
6:30 pm, February 3, 2020 Technical Issues
IndigoJack16 replied to The existing account seems to have been hacked
Hi,If you think your account is hacked, please go to the link below:https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/If your account is still compromised..
9:00 am, March 31, 2020 Technical Issues
IndigoJack16 replied to Still waiting for response
Hi, Answers HQ isn’t the right place to talk about security issues. You can only get your coins back by contacting EA Help and describing your issue there. In Answers HQ, neither me, ..
12:30 pm, March 21, 2020 Technical Issues
IndigoJack16 replied to Hacked account
Hi,If you think your account is hacked please go to the link below:https://help.ea.com/en-tr/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/If your account is still compromis..
12:00 pm, December 17, 2019 Technical Issues
IndigoJack16 replied to Banned?
Hi,If you think your account is banned by mistake, please go to the link below:https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to cont..
12:00 pm, February 4, 2020 Technical Issues
IndigoJack16 replied to Ban transfer market
Hi,If you think your account is banned by mistake please go to the link below:https://help.ea.com/en-uk/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to conta..
9:30 am, December 15, 2019 Technical Issues
INTEKKZ replied to FIFA 20 crash to desktop
Did u solved the problem??...I heard reinstalling might help... I've same problem too
9:00 am, July 5, 2020 Technical Issues
Herman444454rt replied to My account is invalid
In tried to log in to fifa 20.But then I got a notification: your account is invalid. Please contact help.ea.com.
5:00 pm, April 24, 2020 Technical Issues
HSasaki5 replied to Highly Unsatisfied with my game
@EA_Darko I am not having connection issues. If it will help you I have done these steps: 1. I have tried using Safe Mode to rebuild databases. 2. I have tried basic troubleshooting ste..
2:30 am, April 12, 2020 Technical Issues
GtCz210 replied to impossible captcha
Hello, i cant complete captcha challenge every time before it worked normally, but this time I cant complete it. Please help. Also my platform is PC
10:00 am, December 24, 2019 Technical Issues
Gile_1975 replied to I'm getting disconnected all the time.
Dear Community manager, I get disconnected as well all the time. Checking my connection I'm on 120 - 150 MB/sec so this should not be an issue. Somethings wrong with your servers so please ..
5:00 pm, March 24, 2020 Technical Issues
GamingGalaxy0707 replied to [Pro Clubs] - Blank screen when going into Pro Clubs
Every time he invites me it just gives a blank screen and then says I lost connection to the opponent. Please help.
5:00 pm, November 21, 2019 Technical Issues
FifaProDK replied to What type of forumer are you? on November 8, 2019 5:13AM
The helpful forumer - there are no stupid questions, just opportunities to help.There are stupid questions though 😂
5:30 am, November 8, 2019 Ultimate Team General Discussion
Farshmac replied to Pro clubs, disconnect before pick kits
@EA_Cade It is not help. We are change everythink. We live with it more then 2 mounth.
11:00 pm, November 22, 2019 Technical Issues
Eminent_1999 replied to FIFA 20 Screen Flickering
@EA_Cade Hello, yes, I did. Unfortunately, it doesn’t help. In addition, flickering starts in the menu or if I, for example, change volume, it’s really weird
2:00 pm, June 18, 2020 Technical Issues
ElbruzOne replied to i can't access to my Email
@dani-in-vita hey!The best choice here is to contact EA Customer Support directly via Phone or Live Chat. It would be much more efficient and faster than contacting them via e-mail. Go to h..
10:30 am, June 17, 2020 Technical Issues
EA_Lanna replied to Still not unbanned on FIFA
Hi @BeWilderBeasts, Have you sent in an appeal? If you feel you've been mistakenly banned, please to get in touch with our Terms of Service team asap so they can investigate this for you. ..
5:00 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Hacked
Hi @SoccerBoyzz_805, Let's make sure your security steps are updated. Follow these steps below: Update your EA login information and add some security measures to your ..
6:00 pm, March 29, 2020 Technical Issues
EA_Lanna replied to EA Please help - My FUT account was hacked
Hi @alettonick, If you're missing content, this will need to be reported to our support agents. Please reopen your case and share with the agents what content your missing. &nb..
5:30 pm, April 20, 2020 Technical Issues
EA_Lanna replied to Connection
Hi @Alvaryux, Let's try to improve the connection there. Could you take a look at this EA Help article and give all of the troubleshooting steps in there a go please? Thanks, ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Banned account
Hi @Ndrx21, If you feel your EA Account has been compromised, please get in contact with our Support team directly and asap! You can reach them here by sending in a Help ticket: ht..
7:00 pm, March 10, 2020 Technical Issues
EA_Kent replied to i did the ultimate totssf pack for fifa 20 ultimate team however I got jadon san
Hi @Trinihazard_868. I'm afraid that missing content isn't something we can help with here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can..
12:00 pm, July 1, 2020 Technical Issues
EA_Kent replied to Gameplay lag
Hey @NishanthaRam. When you've got a chance can you grab a DxDiag so we can take a look? For more info on how to pull one up check out the article on gathering info over at the EA He..
10:00 pm, January 6, 2020 Technical Issues
EA_Kent replied to Fifa 20 PC freezing, very slow and lagging in matches (offline)
Hey @Cleggerz95. I moved this over to the FIFA Technical Issues board. Have you had a chance to try repairing the game in Origin to see if that helps at all? If there's ..
10:01 pm, February 27, 2020 Technical Issues
EA_Kent replied to Fifa 20 - missing just bought player
Hey @MCave3. If you're missing a player on your account please reach out to the EA Help team so they can take a look. They should be able to find out what might have happened to him and see ..
5:00 pm, December 5, 2019 Technical Issues
EA_Kent replied to FUT Online draft constantly disconnecting
Hi @ChayBR. I know that disconnections are always pretty frustrating to deal with. Have you had a chance to try running through any sort of troubleshooting since it started happening? ..
4:30 pm, December 5, 2019 Technical Issues
EA_Joz replied to My FUT 20 companion app isnt working help
Hello, @zatooone1 It sounds like you might be logging in with the wrong EA account. My advise would be to contact our EA help live support so we can further look into this for you. 🤗..
2:30 am, April 22, 2020 Technical Issues
EA_Darko replied to انا ناخيكم
Hey @Bader_almojil AHQ is currently available in the following languages. English Deutsch Español Français Русский форум Português Jezyk polski Italian N..
11:30 am, June 24, 2020 Technical Issues
EA_Darko replied to wrong email address
Hey @itszxlaura if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://he..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to why
Hey @punfta can I ask to which numbers you are referring? The more info we have the better we can help. Darko
7:30 pm, January 17, 2020 Technical Issues
EA_Darko replied to when can i call ea during lockdown
Hey @lucalugo due to the current world climate there are some restrictions on contacting our live support. You will need to speak with one of our chat support advisers who will be abl..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to what happen where is my ronaldinho on tranfer ???
Hey @tranh0 are you missing an item that you listed on the transfer market It may be worth speaking with one of our phone or chat support advisers who will be able to take a..
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to refund fifa 20
If you purchased the game on Origin @fourtwenty9 then you can apply for a refund using the info in this help article: https://help.ea.com/en/help/account/returns-and-cancellations/ &nbs..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to online friendlies
It sounds like you may be having issues with your connection @lotfi_knaissi_69. I would suggest that you and your friend take a look at our Connection troubleshooting steps which you can fin..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to missing pack after mission
Hey @bobbykim13 if you are missing a pack that you believe you should have then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to ive lost my team
Hey @Ferazzd if you think that someone has accessed your account then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to i have a problem with fut draft
Hey @merttasar1 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
7:30 am, June 26, 2020 Technical Issues
EA_Darko replied to i dont get an confirmation mail
Hey @Trivion2390 for an account based issue such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contac..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to how can i refund FIFA 20 orirgin?
Hey @cobiwty you can see if you are eligible for a refund here: https://help.ea.com/article/what-s-the-great-games-guarantee/ If you want us to assist with getting the game worki..
8:30 am, April 22, 2020 Technical Issues
EA_Darko replied to help
Hey @Maletzky_17 the best thing to do is to speak with one of our chat support advisers who will be able to take a look at the points and advise you further. You can..
2:30 pm, April 2, 2020 Technical Issues
EA_Darko replied to fifa 20 switch online error
Hey @dcho1994pro for issues with connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troub..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 is shutting down
Hey @DrFreedom13 it sounds to me like you may be having an issue with permissions. Let's try the following to see if it helps: Try running Origin as an administrator: Close the Orig..
11:30 am, January 15, 2020 Technical Issues
EA_Darko replied to fifa 20 disconnected mid game
Hey all, when posting on the English AHQ forum we would ask that you post in English. If you are having issues with connection then I would suggest taking a look at our Connection troubleshooti..
2:30 pm, February 13, 2020 Technical Issues
EA_Darko replied to error 327684:1
Hey @sarahmh1982 have you check to ensure that your system meets the specs required to run FIFA 20? If you grab me a DxDiag then I can take a look at your system: https://help.ea..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to draft resulting in loss even though i didn't leave nor diconnect
Hey @TechniproX you can see if you are eligible for a draft token by using the self help tool here: https://help.ea.com/en/self-service/draft-tokens/ For your issues with your connect..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to draft
It sounds like you may be having issues with your connection @hxxb. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to deleted fifa 20 ultimate team too many times
Hey @samvaizie if you have deleted the club too often then it may be the case that you are unable to create a new one. The best thing to do is to speak with one of our chat suppo..
1:00 pm, March 26, 2020 Technical Issues
