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EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches
Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to fifa 20 frozen
Hi @IleaFlorian,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to fifa 20 draft
Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 black screen
Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20
Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Unable to sell players on Console, Web App and Companion App
Hi @iNeverLOSE_HOV,What happens when you try to sell a player? Are you getting an error message of some kind? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server on PS4
Hi @RiSa_Sa_ZR,Sorry to hear it. Where exactly are you getting hung up? -EA_Cade
6:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Stuck on Hazard loading screen
Hi @YouriBos,Are you getting stuck at the hospitality settings screen by chance? Can I get a screenshot of this please? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Servers went down
Hi @spurs3159,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other playe..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Servers are trash
Hi @abdo1771974,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to Ps4 "personal settings 1 unable to load" anyone know how to fix?
Hi @Suarezh77,Can you get us a screenshot of the error you're getting please so we know where this is occurring? -EA_Cade
4:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Not getting wins on FIFA ULTIMATE TEAM CHAMPIONS when my opponents back out
Hi @ALEXMARTIN245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not getting packs
Hi @Kieran2481,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Not getting my weekly packs?
Hi @itssTheFlash,Weekly packs have now ended. More information here: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not getting my packs!!
Hi @rolleboiii,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to My fifa 20 is getting stuck at downloading and applying squads for too long
Hi @TEMEM1989,What system is this happening on? -EA Cade
9:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Missing squad-battles points
Hi @Anto5526,If you aren't getting points after a game you've either played all 40 games this week or you've refreshed the rest away. -EA_Cade ..
11:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Lost pack and not getting coin for win
Hi @AbC8903a1783383,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Lost draft token and self service refusing
Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Kicked me out off server
Hi @MarcusTheKiller4,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the othe..
6:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Keep getting disconnected on season for fifa 20
Hi @8xxxkratosxxx8,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Keep getting disconnected from FUT on FIFA 20
Hi @SYCOEazy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to James chips
Hi @adamhalvares, The objective isn't bugged if that's what you're getting at, I completed it myself without issue. Make sure the ball is clearing the keepers body and not being chipped ..
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to I was winning in futdraft and I got disconnected and I lost
Hi @Riodbrasil,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I keep on getting disconnected from fut on fifa 20 PS4
Hi @TheNotoriousISAM,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I keep disconnecting from servers mid match in draft, im also using points!!!!!
Hi @LeagueofTurtles,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
8:30 pm, February 19, 2020 Technical Issues
EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work
Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Got stuck at the end of game
Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to Getting kicked but logging in is no problem
Hi @123inktaap,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
9:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from ea servers
Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One
Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..
5:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Getting Disconnected
Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
9:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fut 20 players are getting tired early
Hi @mtylmz12,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa points not in store
Hi @GHAZOOZI55,Sony region locks DLC, since your PSN account and game version aren't the same you're getting that message. You'll need to reach out to Sony for assistance getting them on the same regi..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 stuck on title screen
Hi @Sandsam2k7,Sorry to hear it. Are you getting an error message of any kind? -EA Cade
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 ps4 unable to connect
Hi @ersiinkurt,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Fifa 20
Hi @Henrychhouk371,Sorry for the delay, what's the exact error you're getting? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT DRAFT ONLINE ERROR
Hi @Bandi_Wayne,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:00 pm, March 27, 2020 Technical Issues
