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EA_Cade replied to FIFA 20 unable to connect to EA servers

Hi @minikpasa,Can you provide some further information for me, what system are you playing on and what are you doing when you're getting that error message? -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to FIFA 20 ultimate team crash

Hi @Jarleik,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

3:30 pm, January 24, 2020 Technical Issues

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EA_Cade replied to FIFA 20 ultimate team Error

Hi @mikelaurensen112,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 keyboard error

Hi @EMEHANE,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Personal Settings? -EA_Cade

5:00 pm, November 23, 2019 Technical Issues

10uje
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EA_Cade replied to FIFA 20 keep connecting to ea server (PS4)

Hi @reyng02332,Can you try changing your console DNS to the Google or OpenDNS/connecting via hot spot please? Sounds like you aren't able to accept the EULA and TOS agreements for some reason which is..

5:30 pm, March 7, 2020 Technical Issues

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EA_Cade replied to FIFA 20 is not loading to play.

Hi @Arthurcadete,What's happening when you try to play? -EA_Cade

5:30 pm, March 21, 2020 Technical Issues

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EA_Cade replied to FIFA 20 is loading forever in the first loading screen (PC)

Hi @b1xcky_12,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to FIFA 20 installation in progress

Hi @Aishaa_1303,Hiya, that's indicative of a corrupted install - have you tried deleting the app and then restarting the install? -EA_Cade

4:00 pm, December 19, 2019 Technical Issues

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EA_Cade replied to FIFA 20 installation error

@Wattumarja Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

8:30 am, June 19, 2020 Technical Issues

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EA_Cade replied to FIFA 20 in PS2 does not connect to EA Servers

Hi @rollin1985,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolve..

3:00 pm, March 27, 2020 Technical Issues

YeRpm
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EA_Cade replied to FIFA 20 has not launched since donwloading

Hi @yszeros,That's strange indeed, have you ensured that Origin and FIFA are installed on the same drive? Can you grab a DXDiag for us? http://bit.ly/GatherSystemInfo -EA_Cade..

6:30 pm, February 28, 2020 Technical Issues

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EA_Cade replied to FIFA 20 graphics issues

Hi @HR1993O,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

3:30 pm, March 4, 2020 Technical Issues

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EA_Cade replied to FIFA 20 freezing when start a match

Hi @BotevVratsaFC,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade

7:00 am, June 21, 2020 Technical Issues

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EA_Cade replied to FIFA 20 freezes ingame

@Tommeke10111996 Hiya, I'm not seeing any similar reports of this a the moment. Can you get us a video of this happening by chance? -EA Cade

12:00 pm, April 5, 2020 Technical Issues

tYI6Z
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EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training

Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..

10:00 pm, April 9, 2020 Technical Issues

OCdp7
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EA_Cade replied to FIFA 20 error PC

@MaurasALAMESSI Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

5:00 pm, March 12, 2020 Technical Issues

TIG6K
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EA_Cade replied to FIFA 20 doesn't go FullScreen // Borderless Windowed mode stutters

Hi @obzenmc,That's odd, have you tried a clean boot http://bit.ly/Clean_Boot to see if the game launches in full screen after? -EA Cade

9:30 am, April 6, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashing when USB started

Hi @MimoZwarrioR,Are you referring to an actual joystick or a gamepad? -EA Cade

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashes when creating a new manager career

Hi @rsh5637,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashes on match start

Hi @Zachsby,Looks like your video card is crashing, have you updated your drivers lately? -EA Cade

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashes on checking connection screen in PC

Hi @anonymous_ash,Gotcha, and you've tried repairing the game by right clicking it in the Origin library and selecting the Repair option already? Can you try these steps please and let me know if they..

10:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashes before any match after the update

Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

6:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crashes after "checking connection" screen

@Pillpopper11 Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

11:30 pm, February 21, 2020 Technical Issues

OkXxE
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EA_Cade replied to FIFA 20 crashed after update

Hi @AnS2294,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

8:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to FIFA 20 crash on startup on PC with memory dump

Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

7:30 pm, April 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 connecting to EA servers freezes

Hi @cuero_terco,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolv..

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 account was banned for no reason. My account has nothing valuable, why?

Hi @qiruidai,Your account looks to be waiting on you to contact us so we can resecure it, it was only banned to protect it from the unauthorized users.Please reach out to an advisor here http://bit.ly..

6:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Voice chat

Hi @Jam1eY0ung,It used to be, but this was disabled in FIFA 18 I believe. -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Verification

Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 VIP Club

Hiya @ULKA-Tely That program is run by PlayStation, you may want to reach out to their support team on this one. -EA Cade

3:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Unable to save personal settings 1 (PC)

Hi @CG_Yoshino,Sorry for the delay, you're not seeing anything in the Customise - Profile - Delete menu? -EA_Cade

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate team menus constantly freezing

Hi @nrs929,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards

Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade

5:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Team - XP Issue

Hi @BeardedWeirdo94,You only earn XP if you complete an objective, you don't get XP just for playing a game. -EA_Cade

4:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Freezes PC

Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..

11:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 ULTIMATE TEAM CANNOT SIGN IN

Hi @smoggiewolf,Give it a shot now. -EA_Cade View in thread

3:00 pm, February 12, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Transfer Market Ban

@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..

10:00 am, November 19, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Stuttering

@AlphaTyphoon Hiya. Nvidia have acknowledged an issue with their latest driver release and are working on a hotfix at the moment. -EA Cade

1:30 pm, April 19, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Stuck in pre match training

Hi @OmageC,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persi..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Squad Battles Win to Loss

Hi @JUVE1987ADP,That's odd, did you happen to notice if the loss actually recorded in your W/L/D record? Has this happened since? -EA_Cade

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Screen Flickering

Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 SPEED UP LAG

Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 SETTINGS FILE CORRUPT

Hi @TonyRaheem,You'll need to create a new settings file, you'll need to recreate your personal settings but other data shouldn't be lost. -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to FIFA 20 RANDOM BAN

Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Play Online

Hi @canerkaleagasi,Are you referring to Friendlies? -EA Cade

3:00 pm, April 22, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 stuck at connecting to ea servers.

@threeredbulls Hiya, is this still happening? -EA_Cade

9:00 am, January 29, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 incorrect email address

Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING

Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

10:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PC-buttons configuration issue and sound dissapearing

Hi @cyclone885,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear Have you tried repairing the game by right clicking it in the Origin libr..

6:30 pm, March 7, 2020 Technical Issues

tRMsx
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EA_Cade replied to FIFA 20 PC, online rivals lag

@cutepoison7 Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

5:00 pm, February 6, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.