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EA_Cade replied to HACKED - Problem with login to EA-server
Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Got standard Lemar not FUT Birthday
Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..
8:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Got banned for something I didn’t do
Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
8:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Game won’t connect to EA servers
Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Fut team transfer
Hi @josh2k07,FUT content is tied to the gamertag it was earned on, we cannot move content between accounts I'm afraid. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs wins not counting
Hi @Charlezpander,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Fut champions
Hi @cresccash,Checking your account it looks like you were qualified for the week of 3/13 but played no games. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut 20 account management
Hi @drobernal,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to From ps4 to PC
Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Franchise ban for nothing
Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fireworks Objective
Hi @jamieharris96,You'll need to complete the game to have objectives count. -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Fifa20 verification code error.
Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa wont work
Hi @buffder17,Is the game asking you to verify your account ownership when you go online? -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa unable to retrieve account information
@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..
9:30 am, March 17, 2020 Technical Issues
EA_Cade replied to Fifa service is disgusting
Hi @olelbis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Fifa points with ps4 plus subscription
Hi @MJOvens92,I believe in the offer it says it can take up to 2 weeks for them to appear on the account. PlayStation support (http://bit.ly/ContactPSChat) would know more on this however as this is t..
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Fifa points not in store
Hi @GHAZOOZI55,Sony region locks DLC, since your PSN account and game version aren't the same you're getting that message. You'll need to reach out to Sony for assistance getting them on the same regi..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa companion app
Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa banned account
Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa Online Connection Error
Hi @Assasinboy772,Not showing any issues with your account, this still happening? -EA_Cade
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 wrong verification email
@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
1:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 won’t because my ea account in invalid
Hi @gropitzza,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
2:00 am, June 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 ultimate team
Hi @ashmank23,I'm not showing anything wrong with your account that would prevent you from connecting. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at al..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 transfer market ban
Hi @Zombies_Z98,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, June 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 on age restriction
Hi @ParalyzedSoul,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
9:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 nintendo switch
Hi @katalanos_7gr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 login verification
Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address
Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 conection
Hi @leonmesar,You have an Account issue that's preventing you from connecting - for this account issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 companion app
Hi @willjohnuk19,Are you logging in with the account information found here? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 can’t login
Hi @xxXS10NXxx,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 accoint log in issue
Hi @shadowknight6736,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Ultimate team online offsides, fouls, and incorrect stats and FUT in Gen
Hi @cammyss960,Sorry for the delay, usually that indicates an own goal or deflected shot. I'll send this up just in case something is being counted incorrectly. -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 PS4 Help Needed
Hey all. If you cannot access the Verification code as the Email is not your own you'll need to fill out an Account Recovery form:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the re..
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 PC DisplayName field missing
@shivanshparashar Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
6:00 am, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 Nintendo Switch Unable to connect
Hi @krunixx795,Have you linked the accounts? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ea Account Issues
Hey all, If you're unable to access the email located here you'll need to recover the account via the method below: Go to http://help.ea.com/account-recovery/web-form Fill in the reques..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 EA account login verification
Hey all, To recover an account you'll need to do the following:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make sure the email you ..
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 Age Restriction on Adult Origins account
Hi @ShrimpyMahDude,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa 20 - Cant find live chat on EA support
Hi @StorfeKar,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Failed login
Hey all,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to FUT players gone
Hi @jonstevens23,If your account was compromised you should be able to regain that content. Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT not being available try again later
Hi @johnny9019,You have an account issue blocking you from connecting at the moment - please reach out to us at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can resolve this for you. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT companion App
Hi @semirsanel1180,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to FUT club deleted.
Hi @bigGucciso5a300,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FUT WEB APP
Hiya, @TamirEilon2828 Are you logging in with the same information seen here in game? -EA Cade
4:30 pm, April 3, 2020 Technical Issues
