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EA_Cade replied to Stucked on 31 Aug 2024 - Career Manager
Hi @JoeCarioca1,That's odd, can you sim passed that date? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Stuck at pre-match drill in My Career Mode
@biffakwok Hello! Is this happening before a specific match or all of them? Can you sim that match and try loading the next one? -EA_Cade
9:30 pm, March 22, 2020 Technical Issues
EA_Cade replied to Still no access...
Hi @trenw,We have no way to manually unlock this on our side, you should unlock it normally through regular gameplay. -EA Cade
4:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Still haven't been unsusspennded
@dardiiiacm Hiya. Any issue in regards to a banned or suspended account must be handled via http://bit.ly/ContactAccountDisputes. We cannot assist with a banned account over AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Still Banned On FIFA 20 - TOS TEAM
Hi @iBruuuH,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Squad battles disconnect
Hi @yeahyorite,I'm not seeing any issues at the moment with FIFA, are you still experiencing these disconnections now? -EA_Cade
9:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to Sponsors FIFA 20
Hi @seboy55555,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Server failures making it impossible to do objectives
Hi @Messiqueso1011,Hey there, can you get me a picture of the Test Network Speed and Statistics results under Profile & system > Settings > General > Network settings? ..
3:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to Seasons matchmaking
Hi @prodigy2211,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Searching for opponent
Hi @BenGrigg5,Not showing anything tracked on this on our end, what system are you playing on? -EA Cade
2:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Screen Goes Dark/Menu Won't Load:
Hi @jamesyboy441,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Running Slow on TV with 144hz Screen Connected
Hi @silkwormdj,That's really strange, what's your resolution set at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Quick sold player
@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
12:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Ps4 fut and rivals game play speed.
Hi @portvalefanjosh,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
6:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Problems connecting XBox account to EA
Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Premier League overlay remains on screen during match
Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Post update no changes
Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Please help
Hi @waxme56,What system is this on? I'm not showing any widespread connection issues. -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Playing away or at home
Hi @Hidduuh03,The player with the best connection to the server plays as the Home team. -EA_Cade
8:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Player search bug
Hi @waseemabdul7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Passing Directions
@Pelimistanblue wrote: LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/', 'lia-vid-J1NW1waTE6nctEZzXlAV0E68pYHUSR82w426h240r982', 'J1NW1waTE6nctEZzXlAV0E68pYHU..
7:30 pm, November 18, 2019 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Pack list overview
Hi @KillerSwed96,You can only view 30 packs in game at a time, you can go through them all in the Web and Companion apps however. -EA_Cade
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to PS Controller Settings Change Themselves Online (Need Help ASAP)
Hi @fifawizard12321,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to PC FUT possible GPU failure causing loss of focus on window
@jsbloo That's really odd, can you get me a video of this happening please?Can you also try these steps and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cad..
9:00 am, November 29, 2019 Technical Issues
EA_Cade replied to PC Crashing after launching FIFA 20
Hi @Dodgy_Gabe,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to No movement arrow
@phantom666 Hiya, are you referring to the movement arrow you toggle on/off in game under the trainer settings? -EA_Cade
12:00 pm, December 23, 2019 Technical Issues
EA_Cade replied to No loss DC
Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Never Received Objective Reward
Hi @SeanP92,Sorry to be the bearer of bad news, but according to our tools you only completed 4 of the 6 wins for that objective. -EA_Cade
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Need help seperating xbox account from ea account.
Hi @jondeg1519,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Need help
Hi @Dostanic88,I'm not showing any issues on your account. Is this the account that can't log in? -EA Cade
6:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Need an agent assitance but can't find Live Chat.
Hi @yoksulcoban,What exactly is the issue you need assistance with? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to National pride italy Error code CE-34878
Hi @tatoprofik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, January 28, 2020 Technical Issues
EA_Cade replied to My verification code is not being sent to my email.
Hi @tgfrgghjh,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to My email has become invalid
Hi @a-woke-ken,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to My account was hacked
Hi @denisselimow,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to My account has banned from transfer market in FIFA 20.
Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Missing players and contracts from the club
Hi @HYPERDEN30,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Missing FIFA points
Hi @cameliajhjjabba,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to MY PC is lagging too much after FIFA patch update on 12th March 2020
Hi @Ascemantis,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
3:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Lost account
Hi @jameo2013,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Local Multiplayer
Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Jonathan Viera
Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade
6:30 pm, June 8, 2020 Technical Issues
