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EA_Barry replied to Account hacked and FU team club deleted
@spaecer Please see this link for info on steps you should take if you think your account may have been compromised: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-..
6:30 pm, December 13, 2019 Technical Issues
EA_Barry replied to Account banned
@KamilXFX If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/info..
11:30 am, March 26, 2020 Technical Issues
EA_Barry replied to Account Management
@jares16 @Frossless CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, an..
2:00 pm, January 14, 2020 Technical Issues
EA_Barry replied to Account Compromised
@jackzombie614 @MichaelDK If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as ..
2:00 pm, March 24, 2020 Technical Issues
EA_Barry replied to A problem with Fifa 20 updates
@adi1567 Please not that the type of support (phone/chat) offered to you is determined by the options you choose when making contact, so if phone support is not offered, just choose different o..
6:00 pm, January 20, 2020 Technical Issues
EA_Barry replied to @zeroe.com
@Twanoviche If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
12:00 pm, April 27, 2020 Technical Issues
EA_Barry replied to 0x803f80
@Raul98x You see the following error code and message when you try to launch an Xbox One game or game add-on: Something went wrong 0x803f8007 This may mean you no longer own the cont..
3:30 pm, February 19, 2020 Technical Issues
EA_Barry replied to "You lost your connection. Sign back in to access online features."
@dptron Please see the following link for info on that specific error message to check the possible reasons you are seeing the error: https://help.ea.com/en-us/help/faq/probl..
8:30 am, April 7, 2020 Technical Issues
EA_Barry replied to " You are not actively playing the game " Fifa 20
@alizafar1994 Assuming you are on Xbox, can you try the following steps please? https://answers.ea.com/t5/Technical-Issues/Fur-champs/m-p/8333595#M13754
2:30 pm, April 16, 2020 Technical Issues
EA_Atic replied to لقد تم تبنيد المتجر لدي في فيفا 20 وانا لا استحق اتمنى مراجعة الامر في هذا البند
Hey there, @mosa2004akabna we unfortunately do not support arabic on the forums. At the moment the following languages are supported on Answers HQ: English Deutsch..
12:00 pm, July 3, 2020 Technical Issues
EA_Andy replied to Megathread: Error CE-34878-0
Hey all, As @Mguzman1108 mentions this is just a generic crash error code from PS4. That being said, is this when you go into kick off? We have another thread that migh..
12:30 am, February 9, 2020 Technical Issues
EA_Andy replied to Game Crashing without Error
@felipe_jrf871 @ZeSolenya @NariManutd - If you're getting a crash without error could you send me an msinfo file from your computer via DM? Here's how to gather one ..
7:00 am, November 28, 2019 Technical Issues
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Aljo replied to ut
Hi there, @lionthrax. If you feel your account was hacked, please see this article for more information: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-accou..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to iulhhihb
Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to i packed a tots and sold him but didnt get my money on fifa 20 ultimate team
Hi there, @0783gigo. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to fifa 18 ultimate team log in problem
Hi there, @hartscape1, This is something a live support advisor can help with. Try opening a case here: http://bit.ly/EA_Contact_Us. You can also reach out to @EAHelp on Twitter ..
5:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to cant login fifa 20 ultimate team wrong email on the login verification
Hi there, @niveadart. If you don't have access to the email on your account, you'll need to go through the account recovery process. More information on that can be found here: https:..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to banned from the transfer market. incorrectly
Hi there, @calvinhoder. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to Zero points in Squad Battles
Hi there, @pascalonegames. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can fin..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Wrongly Banned
Hi there, @falconstriker456. For help with banned accounts, please see the following article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Th..
9:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Van dijk missing
Hi there, @MarcdeWit1983. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Th..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Trace report etc..
@BenGrigg5 Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Stupid sbc
Hi there, @Nicomunozzz123. If someone has compromised your account, please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll try to help wi..
6:30 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Someone Hacked my Fifa 20 account
Hi there, @nitinsoma. Please see this article for help with hacked accounts: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Sokratis lost
Hi there, @shresth17. If you're saying you purchased a player from the Transfer Market and he's now missing, try restarting FUT and see if he shows up. If he still doesn't, open a case wit..
10:30 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Slow, delayed, laggy gameplay.
Hi there, @oaaron8. Let's see if we can find out why you keep lagging. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Promotions packs missing in FUT20
Hi there, @rajoun99. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..
4:30 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Preorder pack disappeared
Hello, @Chilla0401. If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..
6:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to No replies from EA
Hi there, @Jerseyboys23. Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..
7:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to No points given
Hi there, @Ryekurt, This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to No longer have access to the email associated with EA Servers.
Hi there, @dryoo23. I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. If ..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to My fut20 team is gone
Hi there, @robhodges. Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to My fut20 team got hacked and players are sold.
Hello, @SonicM07. Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!
6:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to Missing points squad battle
Hi there, @lilg4588 Hi there. Thanks for reaching out to us. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained..
9:30 pm, April 13, 2020 Technical Issues
EA_Aljo replied to Missing player error
Hi there, @baryfifa. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost points?!
Hi there, @brunorngomes. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost player's
Hi there, @Kartavya123. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
4:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to I Got Hacked
Hi there, @70916666. For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to How do I know if my ban is permanent
Hi there, @mystictoon. Normally, you would receive an email from us stating the details of the ban. You can also contact @EAHelp through Twitter or open a case with a live support adv..
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Hacked!
Hello, @PureBrad. I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..
4:00 pm, March 3, 2020 Technical Issues
