Search

Search
Search Replies by entering the text above.
cleWb
...
EA_Aljo replied to Stupid sbc

Hi there, @Nicomunozzz123.   If someone has compromised your account, please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll try to help wi..

6:30 pm, February 18, 2020 Technical Issues

QdA5X
...
EA_Aljo replied to Someone Hacked my Fifa 20 account

Hi there, @nitinsoma.   Please see this article for help with hacked accounts: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..

4:00 pm, April 7, 2020 Technical Issues

bmQYh
...
EA_Aljo replied to Refund SBC?

Hi there, @wildwill037v2d.   We aren't able to return items that are submitted into SBCs. I'm very sorry   The best I can advise is that you password protect your account so others can'..

4:30 pm, March 31, 2020 Technical Issues

28c6U
...
EA_Aljo replied to Please help me ea im begging you.

Hello @Josh273165.   For help with banned accounts, please see this article. Thanks!

4:00 pm, July 4, 2020 Technical Issues

XBlOS
...
EA_Aljo replied to Please help

Hi there, @Josh273165.   For help with banned accounts, please see this article. Thanks!

5:00 pm, June 30, 2020 Technical Issues

AOc7H
...
EA_Aljo replied to No replies from EA

Hi there, @Jerseyboys23.   Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..

7:00 pm, April 14, 2020 Technical Issues

FGZVQ
...
EA_Aljo replied to No longer have access to the email associated with EA Servers.

Hi there, @dryoo23.   I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account.   If ..

6:00 pm, March 17, 2020 Technical Issues

XQLgE
...
EA_Aljo replied to New

Hello, @JonMaloney711.   If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..

10:00 pm, July 4, 2020 Technical Issues

f0qAs
...
EA_Aljo replied to My fut20 team got hacked and players are sold.

Hello, @SonicM07.   Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!

6:00 pm, December 18, 2019 Technical Issues

nHsbC
...
EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin

Hi there, @rgoel28.   Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..

4:00 pm, April 10, 2020 Technical Issues

JNBDs
...
EA_Aljo replied to Link new ea account to gamertag

Hi there, @LucasOzLygoe.   We can't move your gamertag to a different account without verifying ownership. When you move your gamertag to another account, all progress on all EA games is los..

5:30 pm, April 24, 2020 Technical Issues

qjQIz
...
EA_Aljo replied to Issue to connect

Hello, @Bogdan_pe_Fifa.   Is this an email address you don't have access to? If so, you'll need to go through the account recovery process. That starts by filling out the webform here.

6:00 pm, June 19, 2020 Technical Issues

gM6wi
...
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost

Hi there, @Riodbrasil.   I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..

4:00 pm, March 5, 2020 Technical Issues

ZVB9h
...
EA_Aljo replied to I need help with app fifa20 for mobile

Hi there, @AmayaCristian.   This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..

9:00 pm, December 9, 2019 Technical Issues

7A84B
...
EA_Aljo replied to I got a coin wipe for doing nothing but sniping

Hi there, @GALITSH123.   You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!

5:00 pm, June 5, 2020 Technical Issues

pfHTU
...
EA_Aljo replied to I can’t go on ultimate team without the game crashing

Hi there, @certified_N0nce6,   I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help -   1. Go to the PS4 Settings > Account Management, and sel..

7:30 pm, March 2, 2020 Technical Issues

VD7mi
...
EA_Aljo replied to I cant create a new account

Hi there, @al0stora.   If you're seeing this message, it means your PS4 has reached the max number of FUT creations on it. We aren't able to add more. Did you happen to purchase a used conso..

7:00 pm, April 6, 2020 Technical Issues

sL3f7
...
EA_Aljo replied to I Got Hacked

Hi there, @70916666.   For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..

4:30 pm, April 3, 2020 Technical Issues

I3qTH
...
EA_Aljo replied to How to unlink old psn account from ea?

Hi there, @asant90   You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..

5:00 pm, December 10, 2019 Technical Issues

y2b8f
...
EA_Aljo replied to How do i link my fifa 20 game with the fut20 app?

Hi there, @cruiky61.   If you're not seeing your club, it means you're logging in to the wrong account. Make sure you use the same email address that you see at Customize > Online Setting..

6:00 pm, January 2, 2020 Technical Issues

U32QX
...
EA_Aljo replied to Hi I’ve finished playing fut weekend League on this account public-stranger5 lin

Hi there, @jesusisGODwithus.   Unfortunately, we're not able to modify records. The best I can do is troubleshoot your connection. If you frequently disconnect, we should go through those st..

3:31 am, June 2, 2020 Technical Issues

8ok7w
...
EA_Aljo replied to Hacked!

Hello, @PureBrad.   I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..

4:00 pm, March 3, 2020 Technical Issues

inroj
...
EA_Aljo replied to Hacked ultimate team

Hi there, @zeko2599.   You can get some help with hacked accounts by following the instructions in this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin..

4:30 pm, February 25, 2020 Technical Issues

U4Fk0
...
EA_Aljo replied to Got transfer market banned

Hi there, @UnclaimedCord34.   For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

7:00 pm, January 27, 2020 Technical Issues

OxEU4
...
EA_Aljo replied to Goals not registering for season objectives.

Hello, @jonty1989.   Is there a particular objective you're trying to complete?   Also, are you saying the email address on your account is an old one you no longer have access to?

9:00 pm, December 17, 2019 Technical Issues

8zHcM
...
EA_Aljo replied to Garbage Support

Hi there, @jlarosa10.   It looks like an advisor has responded. When it comes to account recovery, that web form needs to be filled out with accurate information or we won't be able to grant..

5:30 pm, May 1, 2020 Technical Issues

75rnY
...
EA_Aljo replied to Full 6 days no fifa

Hi there, @LeedsUFC1    Have you tried the steps listed below?   Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate..

4:00 pm, March 4, 2020 Technical Issues

i4AKm
...
EA_Aljo replied to Fifia20 crash when playing draft

Hi there, @Vancr0w.   Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..

5:00 pm, April 30, 2020 Technical Issues

OcL47
...
EA_Aljo replied to Fifa 20 crashing

Hi there, @royden458.   If you're experiencing the freezing issue that was reported this weekend, please try the steps below for the console you play on:   Xbox:1. Close the game -> ..

10:30 pm, March 2, 2020 Technical Issues

kZnpS
...
EA_Aljo replied to Fifa 20

Hi there, @clarep02.   You can try to change your EA ID by logging into your account at www.origin.com.

7:00 pm, March 26, 2020 Technical Issues

9YhKB
...
EA_Aljo replied to Falsely transfer banned

Hello, @TrickShot06x.   Please see this article for details on disputing action taken on your account: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accou..

6:00 pm, January 13, 2020 Technical Issues

EoYd7
...
EA_Aljo replied to FUT market banned - can i create a new squad or...?

Hi there, @Profetorum.   You'll need to play on a different Xbox gamertag, PSN ID or Origin account. Depending on the platform you play on. You also can dispute the action taken on your acco..

10:00 pm, January 27, 2020 Technical Issues

tRuvz
...
EA_Aljo replied to Draft game loss

Hi there, @Thesturnpiplup.   You can try the draft token tool to see if your account is entitled to a replacement one here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. If ..

5:00 pm, March 3, 2020 Technical Issues

DeXJ5
...
EA_Aljo replied to Champs

Hi there, @Euanzoo.   For help with banned accounts, please see the following article. Thanks!

6:00 pm, June 17, 2020 Technical Issues

6vKAw
...
EA_Aljo replied to Can’t connect to ea servers

Hi there, @Semsm_007.   Are you saying you can't connect to the servers because you don't know the email address for your account?

4:30 pm, March 23, 2020 Technical Issues

1O62g
...
EA_Aljo replied to Cant connect to Ea servers on console web app or mobile app

Hi there, @CaptnShaneo.   I'm not seeing any issues with your account so it's possible this is a connection issue. What is the error that you're seeing?

9:30 pm, April 1, 2020 Technical Issues

8OGDk
...
EA_Aljo replied to Cant choose email for connecting ea servers

Hi there, @olelbis.   It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..

7:00 pm, February 18, 2020 Technical Issues

i2hOf
...
EA_Aljo replied to Been banned twice for my ultimate team name after not being able to change it

Hi there, @jamieyates04    For help with banned accounts, please contact ToS by following the instructions here. Thanks!

6:00 pm, June 18, 2020 Technical Issues

EZ7p8
...
EA_Aljo replied to Banned account - how to solve?

Hi there, @Enzissimo86.   I took a look at your account. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They ..

5:00 pm, April 24, 2020 Technical Issues

lyGZp
...
EA_Aljo replied to Ban my transfer market in fifa 20

Hi there, @Moataz-GiO.   The only way to get assistance with banned accounts is by using the suggestions in this article: https://help.ea.com/en-us/help/account/information-about-banned..

9:00 pm, March 23, 2020 Technical Issues

ATPpg
...
EA_Aljo replied to BANNED FROM DIVISION RIVALS?

Hi there, @itswH1te.   Did you receive a notice saying your account was banned for violating the Terms of Service?

4:00 pm, June 2, 2020 Technical Issues

sj7Jz
...
EA_Aljo replied to Anyone have experience getting players back after account get hacked?

Hi there, @tonttu20.   To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..

7:00 pm, March 19, 2020 Technical Issues

RbqHF
...
EA_Aljo replied to Account reset

Hi there, @jdewwwss    Try contacting @EAHelp through Twitter. They can look into this for you. Thanks!

6:30 pm, January 2, 2020 Technical Issues

98b6R
...
EA_Aljo replied to Account invalid on fifa20

Hi there, @mays1993.   Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the on..

6:00 pm, June 2, 2020 Technical Issues

BPkfc
...
EA_Aljo replied to Account hacked 11 days ago still cant get any help.

Hi there, @Klak1nn.   The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..

3:30 pm, April 23, 2020 Technical Issues

v49dR
...
EA_Aljo replied to Account got hacked can someone help.

Hello, @thesneakywolf.   You're welcome to contact support and have another investigation performed. They will do 2 of them. ToS doesn't just check for lost items. They investigate how they ..

4:00 pm, April 9, 2020 Technical Issues

yBCnb
...
EA_Aljo replied to Account Suspended Due to Violation - Please Help (I had no idea)

Hi there, @sonofcantona1974.   For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.   ..

4:00 pm, April 3, 2020 Technical Issues

kdTr4
...
EA_Aljo replied to Account Hacked, Empty Club

Hi there, @johnsenoil.   For assistance with hacked accounts, you'll need to open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. This isn't something w..

7:30 pm, March 2, 2020 Technical Issues

YmCcu
...
EA_Aljo replied to Account Connection

Hi there, @BigBadPizza1323.   If you don't have access to the email on the account, you'll need to have the account recovered. To begin that process, fill out this webform and an advisor wil..

4:00 pm, April 7, 2020 Technical Issues

YLmB3
...
EA_Aljo replied to 5 days now Fifa 20 FUT still crashing

Hi there, @russ83.   Try the steps below for your console -    Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate M..

9:30 pm, March 3, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.