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EA_Cade replied to Freeze on connecting to EA servers?
Hey there, have you tried the steps Doonan posted here? https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
12:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Fouls are a Joke
Hi @LOZZA7312,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fix my game my controller is not working on my PC
Hi @aliamloka20202,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if th..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fix Chip Shot Registration
Hi @CaliLANY33,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to First owned prem teams game wins not registering
Hi @BabyTLaws87,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fireworks Objective
Hi @jamieharris96,You'll need to complete the game to have objectives count. -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Fifa20 weekend league
Hi @ttitito45,Are you able to play now? I'm showing that you're qualified on my side. -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Fifa20 on my Switch cannot login to EA servers
Hi @raisedfenix,Not seeing any outages, are you still seeing this issue? -EA_Cade
9:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa wont work
Hi @buffder17,Is the game asking you to verify your account ownership when you go online? -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa winning match
Hi @pingu1014,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa service is disgusting
Hi @olelbis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa online issues
Hi @gizacfc,Were they goals from crosses by chance? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fifa deadline day freeze in career mode
Hi @ickybo100,That sounds like a corrupted save file, what system is this on? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa crashed on my last WL game
Hi @DeathWillRemain,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
10:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa code bug
Hi @voxito12,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Fifa case review time period?
Hi @nadim5220,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa Pack
Hi @cm851,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to Fifa Online Connection Error
Hi @Assasinboy772,Not showing any issues with your account, this still happening? -EA_Cade
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Fifa 2020 Error PS4
Hi @ReginaCR7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 won’t because my ea account in invalid
Hi @gropitzza,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
2:00 am, June 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 won't launch after clicking play on the launcher(PC)
Hi @cloudcld,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 update stopping
Hi @mcfc271,Sorry to hear it. What system is this happening on? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 ultimate team Glitch
Hi @EroXx3112,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Fifa 20 ultimate team
Hi @ashmank23,I'm not showing anything wrong with your account that would prevent you from connecting. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at al..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 stuck on title screen
Hi @Sandsam2k7,Sorry to hear it. Are you getting an error message of any kind? -EA Cade
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 referees
Hi @jeffoldfield1,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 ps4 unable to connect
Hi @ersiinkurt,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Fifa 20 ps4 triangle/square button doesnt work!
Hi @mohad123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 on pc stuttering even at 260fps
Hi @friendlyman33,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 on age restriction
Hi @ParalyzedSoul,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
9:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 no sound
Hi @LuckyJedi360,What system is this happening on? -EA_Cade
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 nintendo switch
Hi @katalanos_7gr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 lost connection
Hi @surur187,Does this happen every time you play a game?If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's rep..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 login verification
Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 lag in friendly matches only?
Hi @azzac004,Those modes are on dedicated servers, I believe friendlies are Peer2Peer. I would use these steps to ensure you're not on a strict NAT type or a bad WiFi channel http://bit.ly/Connectivit..
12:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 fut draft bug
Hi @Platino1227,Single Player Draft's can fluctuate in difficulty level match to match. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 doesn’t open on PS4
Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa 20 disconnect
Hi @Oisin28760,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 companion app freezing
Hi @southuessi,Are you on IOS? -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 can’t login
Hi @xxXS10NXxx,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 accoint log in issue
Hi @shadowknight6736,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Team won't open
Hi @69Armindo69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 - Crashing when saving tournament
Hey all, Both I and the FIFA team have tried several times to reproduce this and haven't been able to do so I'm afraid. If someone could help out and post the exact steps that lead to th..
3:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 PC freezing, very slow and lagging in matches (offline)
Hi @Cleggerz95,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
10:01 pm, February 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 Frozen Loading Screen
Hi @Souleateerr,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 Error CE-34878-0 and FUT Deleted
Hi @MrGannonT,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ea Account Issues
Hey all, If you're unable to access the email located here you'll need to recover the account via the method below: Go to http://help.ea.com/account-recovery/web-form Fill in the reques..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 EA account login verification
Hey all, To recover an account you'll need to do the following:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make sure the email you ..
6:00 pm, April 3, 2020 Technical Issues
