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EA_Cade replied to I didnt get my FUT champs rewards.
Hi @HashtagStackin,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I didn't receive fifa points
Hi @ardopardo10,Those points are distributed by Sony within 7 days of the offer redemption.You can reach them at http://bit.ly/ContactPSSupport if you have any other questions on this promotion. ..
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to I didn't get fifa points and origin took the code.
Hi @StareMiasto1945,Hello! If you're missing content you'll need to speak with an advisor, you can reach one at @EAHelp on Twitter as well as http://bit.ly/EA_Contact_Us.We can't assist with this type..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to I can’t sub any player
Hi @A-M-A-Z-A11,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to I can’t play squad battles
Hi @themegachris16,Apologies for the delay! This issue was resolved shortly after your post. -EA_Cade View in thread
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to I cannot share play my game anymore (ultimate edition)
Hi @samartois,You can share the base game with your friend, you cannot share any of the perks with them like bonus content however. If game share isn't working you'll want to reach out to Sony for tro..
6:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to I can't list transfer list players on FIFA Ultimate Team
Hi @htown15,Odd, can you give me a screenshot of this please? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to I can't connect to friend, Squad battles and Rivals works good
Hi @PluntoTheGreat,That usually indicates that one of you is on IPv6, it doesn't connect to IPv4 connections. I would recommend looking into that first. -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to I bought fifa points and I says FIFA 19...
Hi @battyyyyyy,Those points when redeemed will go to FIFA 19's FUT, you'll need to connect to FUT on 19 and then 20 to prompt the transfer option. -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I am wabt mt clad fifa 20 Ultimit
Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to I am unable to connect to companion app.
Hi @jcostello1122,Do you have a cogwheel icon in the top corner? Click that and make sure you're on the right persona. It's also possible you haven't earned access yet, but you should after playing so..
8:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to I am scoring crosses but it says on the objectives I havent
Hi @SammyBoy3636,Going to need more information on this one, are you referring to the Cross Fire objective? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I am confused
Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to I Haven’t Received My Division Rivals Rewards
Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to How to link new EA Account
Hi @hidalgooo19,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to How to change ea account on ps4
Hi @tic61573,Once an account is linked, it's linked permanently. To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in ..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to How to Change Origin Email for Fifa 20 (Switch)
Hi @YuYoBerTo,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, April 6, 2020 Technical Issues
EA_Cade replied to How long do EA cases take
Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to How
Hi @WEBER_ISAK,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Help
Hi @faragAldernawy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Hello,
Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Hello
Hi @rbxs10,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Hacked account
Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
10:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to HACKED - Problem with login to EA-server
Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Green premier league overlay
Hi @NardDogg333,That's a new one for me, was this just one match or constantly there? What mode is this happening in? -EA_Cade
10:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got standard Lemar not FUT Birthday
Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..
8:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Gameplay issues
Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Game feezes at Hospitality management almost every time
Hi @aronwt,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Game disconnection
Hi @wolfie_22,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Game crashes when opening a pack on fifa 20 xbox one
Hi @87fifaboss87,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
5:00 pm, March 26, 2020 Technical Issues
EA_Cade replied to Game crashes on all platforms when scoring from a cross.
Hi @Petoes_K,Is this a header from a cross or any cross goal? This isn't happening to all players is why I'm asking. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game crashes FIFA 20 PC
Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Game crashed on FUT champs match loading screen
Hi @jacobclews,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game crash after scoring a header
Hi @M1cho_R1zo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Futchamps problem
Hi @GoEnzoHD,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Fut team transfer
Hi @josh2k07,FUT content is tied to the gamertag it was earned on, we cannot move content between accounts I'm afraid. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs disconnect
Hi @downtown023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fut champions
Hi @cresccash,Checking your account it looks like you were qualified for the week of 3/13 but played no games. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut 20 account management
Hi @drobernal,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
