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EA_Cade replied to Fifa keeps freezen
Hi @urubeast,Sorry to hear it, what system is this on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa email says suspended in game it says permanent ban?
Hi @roastedtoon,It's a 72 hour ban, afterwards you will have a new club name automatically assigned to you. -EA_Cade View in thread ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa Pack
Hi @cm851,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to Fifa 20 wrong verification email
@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
1:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 won’t because my ea account in invalid
Hi @gropitzza,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
2:00 am, June 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 unplayable. Please help.
Hi @lbbattle,Can you get us a picture of the Network Settings screen on the Xbox showing your up/down and NAT type so we can take a look? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 unable to save personal setting 1(pc)
Hi @ConorSteedman19,Sorry to hear this! What platform are you playing on so we can take a look? -EA_Cade
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Fifa 20 ultimate team Glitch
Hi @EroXx3112,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Fifa 20 team has been hacked
Hi @200000000956,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 stuck on title screen
Hi @Sandsam2k7,Sorry to hear it. Are you getting an error message of any kind? -EA Cade
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 scren freeze PC
Hi @bigbananaman666,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
10:00 pm, December 18, 2019 Technical Issues
EA_Cade replied to Fifa 20 referees
Hi @jeffoldfield1,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 on pc stuttering even at 260fps
Hi @friendlyman33,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 login verification
Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 lagging online
Hi @timewaster79,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 lag in friendly matches only?
Hi @azzac004,Those modes are on dedicated servers, I believe friendlies are Peer2Peer. I would use these steps to ensure you're not on a strict NAT type or a bad WiFi channel http://bit.ly/Connectivit..
12:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 fut draft bug
Hi @Platino1227,Single Player Draft's can fluctuate in difficulty level match to match. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashing mid game
Hi @juroy18,Sorry to hear it. Is your game physically crashing or just disconnecting you? -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 coins
Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 can’t login
Hi @xxXS10NXxx,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 bug
Hi @corbwilko,What system is this happening on? -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Fifa 20 always crash out pc
Hi @Norbert9907,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 PC crashing after language select
Hi @49a28a1a7d09b12c188bf5e417869067,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
5:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 Nintendo Switch Unable to connect
Hi @krunixx795,Have you linked the accounts? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 Glitch career mode
Hi @LOLaLOTlol,This is being investigated by the FIFA team now, apologies for the frustration. -EA_Cade
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Fifa 20 Error CE-34878-0 and FUT Deleted
Hi @MrGannonT,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fifa 20 Ea Account Issues
Hey all, If you're unable to access the email located here you'll need to recover the account via the method below: Go to http://help.ea.com/account-recovery/web-form Fill in the reques..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 Age Restriction on Adult Origins account
Hi @ShrimpyMahDude,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa 20 - Edit Player Issues
@w44643233 wrote: Product: FIFA 20Platform:PCWhat is your gamertag/PSN ID? w44643233Which mode has this happened in? Kick offWhich part of the mode? Home & AwayHow often does the bug occur? E..
2:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 - Cant find live chat on EA support
Hi @StorfeKar,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT20 Champs speedup lag
Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FUT servers kicking offline
Hi @TingTong1968,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT players gone
Hi @jonstevens23,If your account was compromised you should be able to regain that content. Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT champs loss
Hi @CarlitoRNS,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
6:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT championship lag
Hi @guyzino,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT champions kicking me off
Hi @majesticdrip9,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT champion - losing connection
Hi @Ezquerro11,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT Problem
Hi @WelshSliceOfLife,If your squad has reverted to a Concept squad you've most likely submitted someone in your Reserves in an SBC. As for the settings reverting, what settings exactly are you referri..
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to FUT DRAFT
Hi @Dadacr72005,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Champs disconnection
Hi @Cudder808,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT Champs Points not reedemed
Hi @Vodril,The deadline for points redemption is on Saturday at 0700 UTC. If you redeemed points on Friday of last week they were for that Weekend League. -EA_Cade
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to FUT Champs Disconnect during win
Hi @Ghostbeezy,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champions game not updated
Hi @simonexxx288xxx,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FUT Champions - wins not given
Hi @chocolatetruffle,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
7:30 pm, April 25, 2020 Technical Issues
