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EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Huge Latency [FIFA20 FUT Online games]
Hi @ginel,Sorry to hear it. When you say latency, are you referring to button delay or actual lag while you're playing? -EA Cade
9:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Hi, My online seasons won’t allow me on as it’s displaying “your account does no
Hi @owaingw,The only time I've seen that exact message appear is when the account doesn't have an Xbox Live membership or they have a communication ban from Microsoft - either way you're going to want..
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Hey dear EA I do mistake and lost pele
Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Help signing a new EA account to my xobx
Hi @thuckyou928,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Help
Hi @faragAldernawy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve
Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Hackes account
Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Hacked and Toty Alexander-Arnold is discarded
Hi @DaanDieGamet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Hacked account
Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
10:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got stuck at the end of game
Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to Goal Difference Bug
Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Glitched and sold my 200,000 player for 30k grrr
Hi @nathanjhodg,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..
5:30 pm, March 13, 2020 Technical Issues
EA_Cade replied to Glaring Edit Player Issues
Hi @SunBeaner,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Game crashing when buying players of the market.
Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade
5:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game closes after match
Hi @ic0nicttv,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Future Stars Osimhen objective is header challenge is glitched.
Hi @radukleo,Are you also winning the Rivals game where you scored with 85 Osimen? -EA_Cade
3:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to Fut team
Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fut connect do not Work
Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
8:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Fut champs wins not counting
Hi @Charlezpander,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Fut champs registration
Hi @s2u222,I'm showing you redeemed your points during the 24 hour grace period for FUT Champions access last weekend and played no games. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Fut champs not showing correct wins
@yoshiwara_club Thanks, I've pulled your FUT data on my side and everything matches up with 11 wins with 20 games played. It sounds like this was just a disconnected gameplay session. ..
7:30 am, June 8, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut Champions Gameplay delays Fifa 20
Hi @Anonimous91,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fut 20 draft issue
Hi @kielyons85,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to From ps4 to PC
Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to From Last month gameplay changed suddenly
Hi @CRAZYPUPU,Deleting the squad update file in Customise - Profile - Delete fromt eh main menu of FIFA should resolve the Shape Shifters issue. Can you get me a picture of the Xbox Network screen sh..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Friend season conectivity issue
Hi @TomyGT1002,Are either of you playing on IPv6 connections? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Freeze on connecting to EA servers?
Hey there, have you tried the steps Doonan posted here? https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
12:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Freeze of game and disconnect
Hi @MercyfullManfred,There was no outage on our side during the time of your posting. Are you still seeing issues connecting now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Franchise ban for nothing
Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to For the latest update...
Hi @RobRokk,These changes effect all modes outside of VOLTA. -EA_Cade
7:00 pm, January 22, 2020 Technical Issues
EA_Cade replied to Fireworks Objective
Hi @jamieharris96,You'll need to complete the game to have objectives count. -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Fifa20 verification code error.
Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa20 on my Switch cannot login to EA servers
Hi @raisedfenix,Not seeing any outages, are you still seeing this issue? -EA_Cade
9:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa20 cannot shareplay
Hi @fayerbollz,You'll need to reach out to Sony http://bit.ly/ContactPSSupport on that one, we don't offer support for Share Play here. -EA_Cade
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa winning match
Hi @pingu1014,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa update been stuck on same percentage for over 15 hours.
Hi @Elb2495,Sorry to hear it what system are you playing on? -EA_Cade
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa unable to retrieve account information
@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..
9:30 am, March 17, 2020 Technical Issues
EA_Cade replied to Fifa points trouble
Hi @deeche97,If you redeemed a code on Origin they would be for the PC version of FIFA 20, not the Xbox version. You can purchase FIFA points for Xbox inside FUT or from the Xbox Marketplace. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa points not in store
Hi @GHAZOOZI55,Sony region locks DLC, since your PSN account and game version aren't the same you're getting that message. You'll need to reach out to Sony for assistance getting them on the same regi..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa points
Hi @Boski_L1,Hello! You'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter for this one.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa personal settings deleted help
Hi @bawszatul,Those are only the settings files, no progress or content was lost -EA_Cade View in thread
11:00 pm, December 26, 2019 Technical Issues
