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EA_Cade replied to Waited for ages

Hi @Tasselass, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

8:30 pm, December 20, 2019 Technical Issues

BcNyE
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EA_Cade replied to WORST ONLINE GAMING EXPERIENCE EVER

@Xtreme_Enigmaa16 We're currently tracking an issue with Telecom if that's your ISP. If not, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://hel..

6:00 pm, March 29, 2020 Technical Issues

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EA_Cade replied to WEEKEND LEAGUE

Hi @abbott964,Sorry for the delay, that's a visual issue only. You'll be qualified for the currently active league. -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Very very slow gameplay

Hi @Guteekk93,Your UO Trace looks perfect, are you playing on PC? -EA Cade

8:30 pm, April 18, 2020 Technical Issues

radO7
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EA_Cade replied to Verification email not coming

Hi @simon479,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

5:30 pm, April 28, 2020 Technical Issues

KRABH
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EA_Cade replied to Verification code ea fifa20

Hi @ibizabhoy20,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

5:00 pm, April 2, 2020 Technical Issues

3ELNP
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EA_Cade replied to Verification code

Hi @Jensonjames2304,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Unresponsive play

Hi @nathanswinny,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:30 pm, January 15, 2020 Technical Issues

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EA_Cade replied to Unfair match ups

Hi @azizgkay2,In Division Rivals you're matched on location and Division, the content of your team is not factored into the matchmaking process at this time. -EA_Cade

4:30 pm, January 29, 2020 Technical Issues

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EA_Cade replied to Unable to reach you Support

Hi @titopouchka,Sorry to hear it. You can share them here if you like. -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Unable to login Nintendo Swith Fifa 20

Hi @sammie677,That would indicate the Nintendo account is a Child Account, we cannot grant access on our side. -EA_Cade

9:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Unable to connect to EA server

@Gianvt Gotcha, I would run through these real quick https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/and then if those steps don't resolve the issue please run the UO trace in the..

7:30 pm, November 11, 2019 Technical Issues

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EA_Cade replied to Unable to connect FUT20 - Origin Account expired

Hi @kenclickrich,Looks like you were playing on an Origin Access membership which expired yesterday, you would need to resubscribe to continue playing. -EA_Cade ..

6:30 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019

Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Ultimate team error :(

Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade

6:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Ultimate team connection

Hi @Nicdruz1,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Ultimate team access error

Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade

6:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to Ultimate Team Season Rewards - preview stadium themes before claiming?!

Hi @SumFiiin,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

4:00 pm, November 23, 2019 Technical Issues

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EA_Cade replied to Twitch Linking - no pack

Hi @ThechosenVIE,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Trouble with Bruno Fernandes rewards

Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade

4:30 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.

Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

5:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Transfer window freezes

Hi @PalZsolt83,Sorry to hear it, the game locks up on transfer deadline day completely? -EA_Cade

3:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Transfer market

Hi @FastestGaming10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Transfer ban

Hi @bheiiii,That would indicate that you won't be able to use the transfer market again until FIFA 21. -EA_Cade

5:00 pm, December 4, 2019 Technical Issues

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EA_Cade replied to Transfer Market

@amitmohanm We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..

5:30 am, December 27, 2019 Technical Issues

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EA_Cade replied to Transfer Mark

Hi @Martesggg,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

11:00 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Trainer in fut champions

Hi @kkher11,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

4:00 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Totw moments

Hi @tranquilo078,TOTW packs contain TOTW 26 players, this was communicated here. -EA_Cade

3:00 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Totssf

Hi @ifusion19,Lautaro's TOTSSF item isn't included in the Ultimate TOTSSF. You can see the full Ultimate TOTSSF here. -EA Cade View in t..

3:00 pm, June 11, 2020 Technical Issues

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EA_Cade replied to Too fast gameplay in fut

Hi @jamnik60,Are you seeing consistently fast gameplay, or speed up lag where your players are fast forwarding off and on?Any chance you can get us a video to show us what you're seeing? ..

11:00 pm, November 21, 2019 Technical Issues

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EA_Cade replied to There was

Hi @phibzxbox,Sorry for the delay, that sounds like something triggered a form of bot detection with your account. Is this still happening? -EA_Cade

8:00 pm, November 20, 2019 Technical Issues

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EA_Cade replied to There is a new problem FIFA20 crashes when checking the connection what to do?

Hi @nnnnnn1122,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

5:00 pm, April 16, 2020 Technical Issues

m12nx
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EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.

Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 29, 2020 Technical Issues

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EA_Cade replied to The EA servers are unable to process your request at the current momentv

Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..

4:00 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Technical difficulties

Hi @kc_ozzy21,PSN was down briefly around this time but has now recovered, are you able to connect now? -EA Cade

8:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Technical difference

Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Team sheet disappeared

@fconnolly05 Just to confirm, you're not able to scroll to it by highlighting the team sheet inside Career Mode and using the thumbstick? -EA Cade

4:30 pm, June 27, 2020 Technical Issues

ER349
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EA_Cade replied to Team of the week moments not appearing as special cards

Hi @TranceRain,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

4:00 pm, March 25, 2020 Technical Issues

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EA_Cade replied to TOTW Pepe 87?

Hi @d34n0k3nt,It can take a few hours, my De Ligt last week didn't update right away either. -EA_Cade

8:00 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Summer Showdown Vote server problem HELP!!

Hi @united81085,Sorry for the delay, not seeing any issues with this SBC reported on our side. Is this still happening? -EA Cade

4:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Substitution menu problem

Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Substitutes

Hi @HaagseFrans,That's odd, can you get us a picture of what you're seeing? -EA Cade

4:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Stuck on loading screen

Hi @luka133153,What system is this happening on? -EA Cade

8:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Stuck at ultimate team screen

Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

7:30 pm, January 22, 2020 Technical Issues

KBELD
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EA_Cade replied to Stuck at match loading screen

Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

11:00 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Stolen points..2nd week straight

Hi @tNiNJAt_009,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

10:00 pm, March 20, 2020 Technical Issues

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EA_Cade replied to Stolen draft coins

Hi @toomz95,I'm showing that you redeemed a Single Player Draft token and it's waiting for you to pick the difficulty level. -EA_Cade Vi..

10:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to Speed lag

Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Somebody logged onto my UT and deleted all my players.

Hiya!For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Slow, laggy gameplay xbox one

Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.