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EA_Cade replied to Help me please
Hi @CGoodwin98,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Help
Hi @faragAldernawy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Hello,
Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve
Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Hackes account
Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Hacked EA account
Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Hacked Account And Changed My E-mail
Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to Hacked
Hi @RUMAAN0307,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to HELP FUT CHAMPS
Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Green menu stuck on screen
Hi @sonace66,This is being investigated by the FIFA team as we speak. -EA_Cade
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Got stuck at the end of game
Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Got Duplicate Butragueno in icon sbc, but now can’t see him?
Hi @MagicDom,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Gold mane instead of Team of the year mane
@GKJK23 You packed Mane on January 9th at around 1 AM UTC when Defenders were in packs, TOTY Mane wasn't back in packs until 6 PM UTC. @Bolond44 You packed Mane on the 8th when Defenders were in packs..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Goal keeper moving out of goal
@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade
11:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Glaring Edit Player Issues
Hi @SunBeaner,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Getting Disconnected
Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
9:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game won’t connect to EA servers
Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Game stacked career mode
Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game session disconnected bf5
Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game freezing at 150 fps
Hi @A1denP3arce,Where exactly are you locking the game FPS? -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game crashes when opening a pack on fifa 20 xbox one
Hi @87fifaboss87,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
5:00 pm, March 26, 2020 Technical Issues
EA_Cade replied to Game crashes on online match. FIFA 20
@Fineheal Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
1:00 am, February 2, 2020 Technical Issues
EA_Cade replied to Game crashes FIFA 20 PC
Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Game closes after match
Hi @ic0nicttv,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Future star Daniel James isn’t working
Hi @razanufc,Are you scoring twice with James? We're not tracking an issue with this Objective at the moment. -EA_Cade
5:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Future Stars Osimhen objective is header challenge is glitched.
Hi @radukleo,Are you also winning the Rivals game where you scored with 85 Osimen? -EA_Cade
3:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to Fut team
Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fut champs registration
Hi @s2u222,I'm showing you redeemed your points during the 24 hour grace period for FUT Champions access last weekend and played no games. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Fut champs hasnt worked this week
Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Fut champions rewards
Hi @Antakya88,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut Champs Rewards
Hi @Trfddseddsddfgh,Sorry for the delay, those go out Thursdays at 0800 UTC. -EA_Cade View in thread
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fut Champs
Hi @xXD3ADLYxTANN3R,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut 20 account management
Hi @drobernal,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to Fullscreen game-breaking bug
Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade
7:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Freezing after game and kicking out of UT
Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fraude!
Hi @xadimt,Sorry to hear it. Do you mean quick selling or listing? -EA_Cade
6:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Fifa20 verification code error.
Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa20 pro clubs
Hi @Vaniajason,Is this happening every time? Have you tried changing your kit/boots? -EA Cade
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team players
Hi @Dazlayla15,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 22, 2020 Technical Issues
