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EA_Cade replied to In a game, the color of my team's shirt and my opponent's team are the same
Hi @goldspeed1995,I'm sorry to hear that, can you recall what Kit you were wearing so I can get this sent up for review? -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Image quality fifa 20
Hi @pigugu,What platform are you playing on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Icon swaps online no progress
Hi @ashmanzting,Not tracking anything with this objective, can you show your squad please? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Icon swaps
@SHAiKAZULU @Coulthwaite96 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. We can't assist with thi..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Icon swap pack problem
Hi @ma9ttia,As the SBC states you'll need 18 players there's nothing we can do on this one I'm afraid. -EA_Cade
11:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Icon Swap Gone!
Hi @StantonPlays,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Icon Request
Hi @ClarkieBoi123,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to I was winning in futdraft and I got disconnected and I lost
Hi @Riodbrasil,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I used a code in ps store for pack and it didnt show up on game
Hi @idan20205,Hello! If you're missing content you'll need to speak with an advisor at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. -EA_Cade ..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to I think I linked to the wrong EA Account
Hi @elimprudente,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to I received the wrong packs for my squad battles rewards
Hi @kylelochan,I'm showing that you finished Gold 2 and received the appropriate rewards. -EA_Cade View in thread
11:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to I put icon (Berkamp) in market for 600k but sold for 68K
Hi @aljneral,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I never recieved my loan icon player from signing up to Fifa News
Hi @Swagimantangi,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to I need help signing into fifa 20
Hi @kevroma94,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to I lost SIF Coutinho
Hi @Othmanalrawiwhy,I'm showing that he was quicksold, please reach out to an advisor here http://bit.ly/EA_Contact_Us so we can take a look into your options. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to I keep disconnecting from ea
Hi @yooolloooooooooo,Sorry for the delay, is this still happening? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to I have problems with tots martine
Hi @Stockstaartje,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to I have a problem with fifa 2020 login verification code how can fix that?
Hi @kostaspotsepis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to I have 0 friends on my list cant play
Hi @puppet4950,Not much we can do if you haven't got any friends online at the moment, you can always play a random friendly. -EA Cade V..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to I got hacked on fifa 20
If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. -EA_Cad..
2:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to I get lots of lag or delay in my game
Hi @doyler28,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I don't know why I've been suspended
Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to I didnt get my FUT champs rewards.
Hi @HashtagStackin,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I didnt get any of my fut champs rewards
Hi @amrbarca32004,They go out Thursdays at 0800 UTC. -EA Cade
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to I didn't receive fifa points
Hi @ardopardo10,Those points are distributed by Sony within 7 days of the offer redemption.You can reach them at http://bit.ly/ContactPSSupport if you have any other questions on this promotion. ..
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to I can’t log into the fifa 20 companion app
Hi @keithbyrne2015,Sorry for the delay, is this still happening? -EA Cade
5:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to I can’t connect to ea servers or load into ultimate tesm
Hi @123456kian,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I can’t buy anybody or sell and wasn’t given a warning
Hi @yttggffddfvvb,What platform is this happening on? -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to I can't start a new uefa champions league tournament
Hi @konpan123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the save from there? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to I can't redeem my code in FIFA20 Champions Edition
Hi @caliboymehmet,Those codes are no longer valid I'm afraid: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to I can't advance in squad battles
Hi @332268150,Sorry for the delay, does this still display like that after leaving FUT and reentering? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I can not start fifa
Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to I can not connect to my FUT
Hi @Benjip88,Give it a shot now please. -EA_Cade
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to I am wabt mt clad fifa 20 Ultimit
Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to I am unable to connect to companion app.
Hi @jcostello1122,Do you have a cogwheel icon in the top corner? Click that and make sure you're on the right persona. It's also possible you haven't earned access yet, but you should after playing so..
8:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to I am unable to connect my companion fifa app to my secondary playstation profile
Hi @JordMawsy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
10:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to I am confused
Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to I WANT MY MONEY BACK
Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to I Haven’t Received My Division Rivals Rewards
Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to How to port forward?
Hi @richie-mccaff,We can't walk you through Port Forwarding here I'm afraid. If you're playing on a Console and not PC it's far easier to set a Static IP address to your console and DMZ that instead ..
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to How to change fifa 20 from 32-64bit?my windows is 64 bit
Hi @Devfen,FIFA 20 requires a 64 bit system to run, it doesn't come in a 32 bit version. What's the exact issue you're running into? -EA_Cade
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to How to change ea account on ps4
Hi @tic61573,Once an account is linked, it's linked permanently. To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in ..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to How long do EA cases take
Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to How do I remove an old EA account I no longer have access to
Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
5:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to How
Hi @WEBER_ISAK,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Hi
Hi @kandi1001,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Help signing a new EA account to my xobx
Hi @thuckyou928,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
8:30 pm, November 14, 2019 Technical Issues
