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EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT Problem
Hi @WelshSliceOfLife,If your squad has reverted to a Concept squad you've most likely submitted someone in your Reserves in an SBC. As for the settings reverting, what settings exactly are you referri..
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to FUT Friendly Mode Crash PS4
Hi @jpe2111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
9:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Founder but Club Vanished moving to FIFA 20
Hi @KingKab20,Your FUT club only had three games played on it for FIFA 19, that's why you didn't get returning user rewards or your EST date carried over. -EA_Cade ..
8:30 pm, November 17, 2019 Technical Issues
EA_Cade replied to FUT DRAFT ONLINE ERROR
Hi @Bandi_Wayne,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT DRAFT
Hi @Dadacr72005,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to FUT DISCONNECTION ISSUES
Hi @pellinski,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other playe..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Champs reg
Hi @DAVE-HUNTER-88,I'm showing you redeemed access Saturday and played no games during the Weekend League. -EA Cade View in thread ..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT Champs disconnection
Hi @Cudder808,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FUT Champs Points not reedemed
Hi @Vodril,The deadline for points redemption is on Saturday at 0700 UTC. If you redeemed points on Friday of last week they were for that Weekend League. -EA_Cade
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to FUT Champs Opponent Quit but I get Loss
Hi @MrGrandCru,That would indicate that you were the party that dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champs Disconnect during win
Hi @Ghostbeezy,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champs
Hi @itsgreig123,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champions game not updated
Hi @simonexxx288xxx,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FUT Champions Rewards problem
Hi @afudgingabro,Weekend League Rewards go out every Thursday at 0700 UTC. -EA_Cade View in thread
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to FUT Champions DC: refund game?
If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is entirely a..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champions Connectivity
Hi @berkdoker,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to FUT Champions - wins not given
Hi @chocolatetruffle,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champion server issues
Hi @mhines17, @dunna888,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT Challenges
Hi @TobyIrving68,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to FUT CHAMPS REWARDS MISSING
Hi @TheDirtyAussie,They went out 5 minutes after your post. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to FUT CHAMPS
Hi @fafa2123,Did the game finish or was it a disconnect? -EA_Cade
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to FUT CHAMPIONS REWARDS
Hi @FIDODIDOkhl,Showing you collected them 2 minutes after this post. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS DISCONNECT AND NOT COUNT THE MATCH
Hi @PRESTIGIOUS94,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT CHAMP BUG??
Hi @plachtacek,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FUT 20 web app
Hi @xxBELIKEALEXxx,It looks like you're logging in on the wrong account, if you're logging in with the same information as you are here - there is nothing on this account. See the post here for more i..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT 20 in China
Hi @InsPirE0605,FIFA 20 was not released in China, in China we offer the FIFA Online series. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FUT 20 cannot connect
Hi @sameermalikshaik,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FUT 20 account hacked and stolen
Hi @LThalassites,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT 20 Friendlies Issue
Hi @zelziusch,That usually indicates an issue with your privacy settings or that one of you is on IPv6. If you can matchmake with randoms but not that friend specifically one of you is on IPv6 and nee..
5:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to FUT - transfer club from PS4 to PC
Hi @Hadzhiew,FUT Clubs are locked to the console type they were created on. -EA_Cade View in thread
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to FUT - Signed a player, not appeared in Squad
Hi @MCGribble2,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to FIX COMPARE THE PRICE BUTTON
Hi @NeXTA111,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to FIWC
Hi @sa3d-75,Sorry to hear it, do you recall when you achieved this? -EA_Cade
3:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA20 stuck on opening credits since latest update- PC
Hi @adm_gn_aladeen,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to FIFA20 not responding to control settings
Hi @AMANIAF36,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to FIFA20 no sound and dark screen on last update.
Hi @Xedroz33,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to FIFA20 keep crashing since new update
Hi @SCA_packmanch,Are you scoring from a cross when this happens by chance? We're tracking an issue with that at the moment. -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA20 glitched screen after start button
Hi @reallazy,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA20 SBC Issue
Hi @KelvinShi0327,If you completed the League SBC before the new player was available yesterday at 6 PM GMT you won't be able to pick him, this is the same across all League SBC's. ..
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to FIFA20 Crash PC
Hi @xhxwright,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA ultimate transfer
Hi @AlexKraven89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to FIFA soundtrack/music off
Hi @Bakunin1876,Try deleting the file called Personal Settings inside the Customise - Profile - Delete menu and let me know if this persists please. -EA_Cade
5:00 pm, November 13, 2019 Technical Issues
EA_Cade replied to FIFA lagging
Hi @Jvh075,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to FIFA download bug
Hi @GerakisRz3,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA disconnected FUT weekend league
Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:00 pm, May 2, 2020 Technical Issues
