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EA_Aljo replied to fut20 companion
Hi there, @Cemal8080. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
5:00 pm, February 14, 2020 Technical Issues
EA_Aljo replied to disconnect
Hi there, @paulmaci. I'll try to help find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to X box freezing when i try and start ultimate team.
Hi there, @bugzy32bugzy32. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Wrongly Banned
Hi there, @falconstriker456. For help with banned accounts, please see the following article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Th..
9:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Wrongfully Transfer Banned!!!
Hi there, @Momo_Salah11tots. For help with banned accounts, please see the following article. Thanks!
7:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Unable to play/complete fut champs fixtures
Hi there, @jamez7784. Was this just happening this last weekend or do you disconnect/lag more frequently? Also, do you play on a wired or wireless connection? Thanks!
6:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Unable to get companion confirmation mail
Hi there, @matsupikachu. Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to This is seriously broken
Hi there, @kamalwolz. I'm really sorry for all the frustration. If you're experiencing lag and disconnects, we can go through some troubleshooting to see if there are any issues. First, ar..
5:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Sudden internet disconnection
Hi there, @zubz_87. We should go through some connection troubleshooting to find out why this is happening. It sounds like you're on a wired connection, but I want to be sure. Your console..
6:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Server disconnects after every FUT champions game
Hi there, @3badee10 Are you also disconnecting in other modes or does this only happen during FUT Champions matches?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Retrieving the traded player
Hello, @harunss88. I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..
4:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Promotions packs missing in FUT20
Hi there, @rajoun99. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..
4:30 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Online Friendly connection lost, Ps4
Hi there, @jerocarson . You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to New
Hello, @JonMaloney711. If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..
10:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to My rewards don’t load for fut champs what should I do?
Hi there, @952430. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Missing FUT Champions rewards
Hi there, @mrsuave22 FUT Champions rewards are released at 8:00 UTC on Thursdays. If you're talking about missing the rewards from this last weekend, they won't be received until Thu..
7:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Match Under Review?
Hi there, @Br1anCooke. Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost points?!
Hi there, @brunorngomes. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Log into fut 20
Hi there, @sander070. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to I need help with app fifa20 for mobile
Hi there, @AmayaCristian. This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..
9:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to I Got Hacked
Hi there, @70916666. For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to Game disconnecting and giving a loss even when winning
Hi there, @omichael7. I"ll try to help find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
2:30 am, June 2, 2020 Technical Issues
EA_Aljo replied to Fifia20 crash when playing draft
Hi there, @Vancr0w. Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa
Hello, @kenzieparr1. Thanks for reaching out to us. I'm sorry to hear about the disconnects! Was it just these 2 times or does it happen more frequently? Do you lag as well? Thanks!
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to FUT crashing
Hi there, @Pandorox12. Try going to Customize > Profile > Delete and delete the Online Squads file. Let me know if that helps or not. Thanks!
4:00 pm, June 17, 2020 Technical Issues
EA_Aljo replied to FUT Games keep on disconnecting
Hi there, @ishan1089. I'm really sorry for the frustration with this. Let's start with the basics and see if we can get you to stop disconnecting. I'd like you to power cycle your equ..
3:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to FUT Champions connectivity error
Hi there, @scrappy1818. How frequently are you disconnecting from matches? Unfortunately, we can't modify records so there's nothing we can do about this particular match. The best we can ..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT CHAMPS DISCONNECT
Hi there, @reusson117. Was this the only time you've disconnected or does it happen more frequently? Unfortunately, we're not able to modify records so we can't do anything about the loss...
7:00 pm, April 13, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Full screen issue
Hi there, @UnstopableS_S. Have you checked the visual settings to see if Windowed mode is selected? Also, try taking a look at this thread for some other possible resolutions - https:..
5:30 pm, December 12, 2019 Technical Issues
EA_Aljo replied to Ea servers
Hi there, @gladiuspagurus. This isn't something we have compensation available for, but we can go through some connection troubleshooting. We should do that if you're frequently disconnect..
4:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to EA servers do not connect to enable FUT
Hi there, @praduv0809. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Draft Token
Hi there, @PazCorp. You can check to see if a replacement Draft Token is available here. If you frequently disconnect from matches, we should go through some troubleshooting. Just let me k..
6:30 am, June 23, 2020 Technical Issues
EA_Aljo replied to Draft
Hi there, @sneddon2003. You can go here to see if a replacement Draft Token is available. If you disconnect frequently, we should go through some connection troubleshooting. Just let me kn..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconneting to main menu when there's a pause in FUT online games
Hi there, @maxdmc22. Let's see if we can find out why this is happening. First, can you tell me if you're on a wired or wireless connection?
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Disconnect from ea server
Hi there, @rockysol10. I'm really sorry to hear this. Do you disconnect frequently or was this the first time?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Continous disconnects in Fut Champions
Hi there, @carbielo. Do you also disconnect outside of FUT Champions matches? Are you on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Connection issue
Hi there, @0509164436. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Can't play online with friends (FIFA 2020 PC)
@Smexor23 Can you check what your NAT setting is? It should be open or moderate. If it's strict, this can happen. Thanks!
4:30 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Button delay unplayable
Hi there, @eggielfc. I'll try to help with this. First, are you on a wired or wireless connection?
4:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20. To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..
7:00 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Account Hacked, Empty Club
Hi there, @johnsenoil. For assistance with hacked accounts, you'll need to open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. This isn't something w..
7:30 pm, March 2, 2020 Technical Issues
