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EA_Cade replied to New patch ( console ps4 )
Hi @bigGucciso5a300,Thanks for taking the time to share this feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Need help seperating xbox account from ea account.
Hi @jondeg1519,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to National pride italy Error code CE-34878
Hi @tatoprofik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, January 28, 2020 Technical Issues
EA_Cade replied to My verification code is not being sent to my email.
Hi @tgfrgghjh,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to My gold coin is missing
Hi @cyp0825,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to My fifa 20 is getting stuck at downloading and applying squads for too long
Hi @TEMEM1989,What system is this happening on? -EA Cade
9:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p
Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to My account has banned from transfer market in FIFA 20.
Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to My Fifa 20 is not loading any matches online or offine, after the new Update!
Hi @gowthamreddy,What happens when you try to load a match? -EA_Cade
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing rewards from daily objectives that
Hi @jranger361,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 11, 2020 Technical Issues
EA_Cade replied to Missing packs and Group Rewards for Throwback Marquee Matchups SBC
Hi @JD_Foz9,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Missing pack
Hi @lorenzosecci310,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Missing coins after selling mount Future stars
Hi @DoItForDatBoi,There is a 5% tax on items sold on the Transfer Market. -EA_Cade View in thread
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Missing an icon swaps token
Hi @Phil-Walsh1,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We don't have the ability to see content on AHQ I'm afraid. ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Missing TOTY kit after voting the XI
Hi @Proprio_Dina,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing POTM SBC's
Hey all, This is being investigated by the FIFA team at the moment, they've posted the following on Twitter: More information will be posted here as we get it. Thanks. ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing POTM Alexander Arnold Dynamic image
Hi @SUPERMEN7711,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to Match under review, I’ve got a loss?
Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to Lost coins, bidding problem
Hi @anasameen84,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the..
6:00 pm, February 13, 2020 Technical Issues
EA_Cade replied to Lost FUT coins
Hi @joeniqueG,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Lost Connection when opponent left
Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Lost Commentary on Fifa 20 Switch
Hi @HotSmokedSalmon,Are you playing on Xbox One? Try changing your Audio options on the console to Stereo Uncompressed and let me know how you get on. -EA_Cade
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Lost 15,000 coins in draft mode
Hi @Rizla316,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
8:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Looses Wins
Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Login Verification Email Unrecognized
Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Log in Issue with black screen
@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Local Multiplayer
Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Lag issues
Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Kit clash on FUT Draft
Hi @mayyy7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
8:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Kicked off ultimate team
Hi @Jayster200101,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Keeps login me out of fut champs and i get losses
Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Keep getting disconnected on season for fifa 20
Hi @8xxxkratosxxx8,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Kamara is shorter in fut 20 than in real life
Hi @SergioHD27,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to I’m stuck on the transfer deadline day screen
Hi @corcor100,That would indicate a corrupted save file, you can try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save f..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Items stuck in transfer market
Hi @brock92266,This still happening? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Issue with web app
Hi @Allexyhno,This is being investigated right now by the FIFA team. -EA_Cade
7:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Incorrect transfer operation
Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Incorrect result in weekend league
Hi @Sri_balaji1993,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Incorrect fifa points
Hi @darrencarthe,If you own FIFA 19 and he hasn't already transferred points from 19 to 20 you can safely redeem them and then connect to FUT on FIFA 19, then connect to FUT on FIFA 20 to be prompted ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to In game management
Hi @JiMBOSLiCE40114,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career save file. Then let me know if this p..
6:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Icon swaps
@SHAiKAZULU @Coulthwaite96 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. We can't assist with thi..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to I lost my coins Andy my starting eleven
Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to I lost in fut even that he is exit
Hi @Aziz_alkandri,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to I lost Red Neymar
Hi @pelczarszymon,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to I haven't received my verification codes
Hi @ghersi231,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I have a problem with fifa 2020 login verification code how can fix that?
Hi @kostaspotsepis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to I had riyad mahrez before i close the game then he disappeard PLAYERS DISAPPEAR!
Hi @shabrawy55,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 11, 2020 Technical Issues
