Search

Search
Search Replies by entering the text above.
nJG6p
...
EA_Cade replied to Match under review, I’ve got a loss?

Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..

4:00 pm, June 26, 2020 Technical Issues

w0j1T
...
EA_Cade replied to Market banned with no reason

Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:00 pm, April 8, 2020 Technical Issues

AtmzD
...
EA_Cade replied to Made new ps4 account and transferd money cause of bug

Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, May 2, 2020 Technical Issues

AcCNO
...
EA_Cade replied to Lost pack and not getting coin for win

Hi @AbC8903a1783383,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 18, 2020 Technical Issues

lG8a6
...
EA_Cade replied to Lost my FUT founder

Hi @Testave,Your Est. date will reset if you skip a year in the franchise or if you don't reach a certain threshold of games played before the next game releases. As you only played around 20 games in..

7:30 pm, February 25, 2020 Technical Issues

UHIMt
...
EA_Cade replied to Lost draft token and self service refusing

Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..

2:30 pm, April 30, 2020 Technical Issues

lDImR
...
EA_Cade replied to Lost all my players to quicksell

Hi @Zhaften,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, April 25, 2020 Technical Issues

gcNPd
...
EA_Cade replied to Lost Prime Baggio

Hi @abdullah77990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

2:30 pm, April 30, 2020 Technical Issues

o1LWv
...
EA_Cade replied to Lost FUT coins

Hi @joeniqueG,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:30 pm, November 20, 2019 Technical Issues

jwY3I
...
EA_Cade replied to Lost Connection when opponent left

Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

4:30 pm, April 17, 2020 Technical Issues

K6Jc0
...
EA_Cade replied to Lost Connection to EA Servers

Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..

8:00 pm, April 1, 2020 Technical Issues

PbspI
...
EA_Cade replied to Losing connection to EA server mid game and receiving a DNF

Hi @kirillma,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

7:00 pm, January 7, 2020 Technical Issues

oilvP
...
EA_Cade replied to Looses Wins

Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

2:00 pm, March 21, 2020 Technical Issues

PbHUu
...
EA_Cade replied to Logitech F710 Gamepad not compatible in FIFA20?

The only controller EA officially supports on Origin is the Xbox 360/One controller manufactured by Microsoft, we cannot offer support for third party peripherals or programs. ..

7:00 am, December 21, 2019 Technical Issues

2qJiR
...
EA_Cade replied to Login Verification Email Unrecognized

Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:30 pm, April 3, 2020 Technical Issues

PXSLa
...
EA_Cade replied to Login

Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

3:30 pm, May 2, 2020 Technical Issues

O4k3i
...
EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push

Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

WCVzu
...
EA_Cade replied to Log in Issue with black screen

@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:00 pm, June 27, 2020 Technical Issues

uVNqW
...
EA_Cade replied to Let me reset my account

Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade

6:30 pm, April 3, 2020 Technical Issues

Mx1SH
...
EA_Cade replied to Late Game Disconnection

Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade

7:00 pm, April 29, 2020 Technical Issues

yScCE
...
EA_Cade replied to Last title update

Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

3:30 pm, April 29, 2020 Technical Issues

ipXt8
...
EA_Cade replied to Larsson moments for 126k

Hi @jordam1401,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer marke..

9:00 pm, April 18, 2020 Technical Issues

Rie7w
...
EA_Cade replied to Lags in Fut Champions

@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, March 27, 2020 Technical Issues

Tp6sX
...
EA_Cade replied to Lag issues

Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..

3:00 pm, January 17, 2020 Technical Issues

tFYbA
...
EA_Cade replied to Lag and slow gameplay

Hi @marco89na,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

4FQRr
...
EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!

Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

3:01 am, June 2, 2020 Technical Issues

fJO5g
...
EA_Cade replied to Kits problem

Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade

6:00 pm, June 3, 2020 Technical Issues

Iuv8K
...
EA_Cade replied to Kit clash on FUT Draft

Hi @mayyy7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

8:30 pm, January 15, 2020 Technical Issues

WSHQB
...
EA_Cade replied to Kit Clash In FUT

Hey all, This has been passed up to the FIFA teams for investigation into the algorithm that makes these determinations related to Kits. -EA_Cade

12:00 pm, November 17, 2019 Technical Issues

ew82h
...
EA_Cade replied to Kit Clash

Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade

4:30 pm, May 2, 2020 Technical Issues

XjMHg
...
EA_Cade replied to Kicked out of Fifa 20

Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade

4:00 pm, April 8, 2020 Technical Issues

asCGi
...
EA_Cade replied to Kicked out of FUT in FIFA 20

Hi @dan_wilcox7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

8:30 pm, November 20, 2019 Technical Issues

LYilK
...
EA_Cade replied to Kicked off FUT server mid game

Hi @tbuttt20,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

10:30 pm, February 13, 2020 Technical Issues

lN8Iw
...
EA_Cade replied to Kick im champions

Hi @arolisek,Is the game crashing or are you disconnecting? -EA Cade

3:00 pm, March 28, 2020 Technical Issues

3FWg9
...
EA_Cade replied to Keeps login me out of fut champs and i get losses

Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

8:30 pm, April 24, 2020 Technical Issues

9ZNWT
...
EA_Cade replied to Just got my account back on Fifa and it’s been hackwd

Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:30 pm, June 30, 2020 Technical Issues

Mzan6
...
EA_Cade replied to Just been hacked

Hi @dlumsden,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 pm, December 17, 2019 Technical Issues

SIl5u
...
EA_Cade replied to Jonathan Viera

Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade

6:30 pm, June 8, 2020 Technical Issues

KR5dk
...
EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.

Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:30 pm, April 24, 2020 Technical Issues

tI1Tn
...
EA_Cade replied to I’m stuck on the transfer deadline day screen

Hi @corcor100,That would indicate a corrupted save file, you can try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save f..

11:00 pm, December 26, 2019 Technical Issues

AN1gJ
...
EA_Cade replied to I’d name not the same as Ea sport log in

Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

3:30 pm, April 17, 2020 Technical Issues

1lFc6
...
EA_Cade replied to Items stuck on transfer list

Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..

10:00 pm, February 1, 2020 Technical Issues

swX8P
...
EA_Cade replied to Items stuck in transfer market

Hi @brock92266,This still happening? -EA Cade

6:30 pm, June 23, 2020 Technical Issues

0vK9x
...
EA_Cade replied to It's not letting me go online

Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..

6:00 pm, April 28, 2020 Technical Issues

5y7Fk
...
EA_Cade replied to It opened the packs on its own ... I want the credits back on fifa20

Hi @smaicol14,Sorry, what exactly are you saying happened? -EA_Cade

7:30 pm, November 14, 2019 Technical Issues

AudRY
...
EA_Cade replied to Issues with Fifa20

Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

5:30 pm, June 3, 2020 Technical Issues

qSYGv
...
EA_Cade replied to Issue with updates

Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade

7:30 pm, February 25, 2020 Technical Issues

rGsTF
...
EA_Cade replied to Issue with FUT club profile creation date and name

Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..

4:30 pm, April 8, 2020 Technical Issues

PCFsj
...
EA_Cade replied to Is there any risk in using xbox controller emulator?

Hi @Apollonovich,360ce won't get you banned, however we don't offer support for third party programs like that or DS4Windows. -EA_Cade

8:30 pm, December 12, 2019 Technical Issues

Ahklf
...
EA_Cade replied to Invalid Account on XBOX

Hi @FocusShrine,Sorry to hear it, is this still happening? -EA Cade

2:30 pm, June 11, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.