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EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro League sbc player
Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade
6:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Prime Icon listed for minimal price due to app stutter
Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Premier League overlay remains on screen during match
Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Post update no changes
Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Points not added
Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please read EA
Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20
Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Please answer me quickly i need help
Hi @yassin9085,What system are you playing on? -EA Cade
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Playes Stats window freezes in game
Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade
7:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Player using glitch in fut champions
Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Player selss for less coins than I asked on the trasfermarked
Hi @1111111ggdsw2,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Player career mode issue
Hi @Cheynerpants,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Player Career Mode - Changing Role in Edit Pro not working
Hi @Zachyxt,That's odd, what happens if you delete the pro inside Customise - Profile - Delete and then recreate it? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to PlayStation message from ‘EA’
Hi @RobStonerr,That's legit! Simply resume your case with the provided code to proceed with restoring access to your account -EA Cade
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to PlayStation 4 crashing when connecting to servers
Hi @xD_Cheesy,Is the game itself crashing or the entire console? -EA Cade
3:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to PlayStation
Hi @dgriff376,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Placement matches won’t load
Hi @georgeporge696,Sorry to hear it, what system is this happening on? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Personal settings 1 failed to load on
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Penalty kick fault
Hi @ahmedElshahat500,That's working as intended, the target circle does not stay where you place it until you've pressed the shoot button. -EA_Cade ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Penalty in Career mode
Hi @Theunsolid,That's new to me, is there any way you can get me a video of this so I can share it with the FIFA team? -EA_Cade
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Packs disappearing
Hi @doosan14,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Packs disappeared before I could redeem.
Hi @35373737,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Packs
Hi @mellis23,Sorry, I'm not following what you mean. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to PS4 console comes on by itself..... why?
Hi @shattseek,That sounds like your console may need to be looked at, FIFA won't turn our console on randomly though it may start an update if your console is configured accordingly.Similarly, I've no..
8:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing
Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to PS$ FIFA 20 Online Tournaments bug formation and tactics
Hi @david130585,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this ..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to PING POINTER
Hi @Kratasek33,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to PC- Game keeps crashing with no error message after title update 8
Hi @mesh254_ule,Can you get us a DXDiag please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to PC Crashing after launching FIFA 20
Hi @Dodgy_Gabe,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to PC Alt+F4 solution please?!
Hi @themajor47,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to PC - FIFA 20 Launcher Not Start
Hi @Funct110N,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Over The Top Season Objective Not Registering
Hey all,This Objective has been replaced as it wasn't tracking properly, thanks for the heads up. -EA_Cade View in thread
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Origin Crashes Mid Fifa
Hi @callumfunnell,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that h..
8:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Origin Client Terminated Error
Hiya @aahaan77 Can you run through these steps please: Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..
5:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Origin (PC) career saved game to PS4
Hi @jahinojosaz,At this time FIFA does not support cross save compatibility. -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Opponent team name not changing.
Hi @Snoopgeorgio,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Opponent quits, but recorded as a loss!?!
Hi @D_D_51lv4,That would indicate that you dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Opponent quits at 90th minute
@harshk98 If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Online, can't play online without paid xbox account
Hi @99turino,You'll need an active Xbox Live Gold membership to play online with other players. -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online seasons matches disconnects
Hi @ItayHaDE,Sorry to hear that, what system are you playing on? -EA_Cade
1:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Online season game keeps freezing
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
7:00 pm, April 18, 2020 Technical Issues
