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EA_Lanna replied to EA Please help - My FUT account was hacked
Hi @alettonick, If you're missing content, this will need to be reported to our support agents. Please reopen your case and share with the agents what content your missing. &nb..
5:30 pm, April 20, 2020 Technical Issues
EA_Lanna replied to Connection issues to EA
Hi @goopbro,Have you set-up a Nintendo Switch account? You need to create a Nintendo Switch account to play EA games online on the Switch. If you don’t have that account set-up, you won’t be able ..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Connection
Hi @Alvaryux, Let's try to improve the connection there. Could you take a look at this EA Help article and give all of the troubleshooting steps in there a go please? Thanks, ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Can’t post or reply in the forum
Hi @roguetiger74, You're posting well on Answers HQ so it can't be this forum you're asking about. What forum would this be for? - EA_Lanna ___________________________________..
11:30 am, March 19, 2020 Technical Issues
EA_Lanna replied to Banned account
Hi @Ndrx21, If you feel your EA Account has been compromised, please get in contact with our Support team directly and asap! You can reach them here by sending in a Help ticket: ht..
7:00 pm, March 10, 2020 Technical Issues
EA_Kent replied to i did the ultimate totssf pack for fifa 20 ultimate team however I got jadon san
Hi @Trinihazard_868. I'm afraid that missing content isn't something we can help with here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can..
12:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to انا ناخيكم
Hey @Bader_almojil AHQ is currently available in the following languages. English Deutsch Español Français Русский форум Português Jezyk polski Italian N..
11:30 am, June 24, 2020 Technical Issues
EA_Darko replied to wrong email address
Hey @itszxlaura if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://he..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to why
Hey @punfta can I ask to which numbers you are referring? The more info we have the better we can help. Darko
7:30 pm, January 17, 2020 Technical Issues
EA_Darko replied to when can i call ea during lockdown
Hey @lucalugo due to the current world climate there are some restrictions on contacting our live support. You will need to speak with one of our chat support advisers who will be abl..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to what happen where is my ronaldinho on tranfer ???
Hey @tranh0 are you missing an item that you listed on the transfer market It may be worth speaking with one of our phone or chat support advisers who will be able to take a..
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to walkout ?
Hey @elsahy22 pack contents are random and you have the same chance of packing any one item as any other user. Darko
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to unknown email verification
Hey @holicgg1201 I'm not sure what the issue is, is it that you do not recognise the email associated with your EA Account? Are you able to update your account details?Darko
9:30 pm, February 7, 2020 Technical Issues
EA_Darko replied to refund fifa 20
If you purchased the game on Origin @fourtwenty9 then you can apply for a refund using the info in this help article: https://help.ea.com/en/help/account/returns-and-cancellations/ &nbs..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to ps4 crashing again
Hey @ronin424 that error message points to an issue with your PS console. Sony recommends trying the following steps: https://www.playstation.com/en-ie/get-help/help-library/erro..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to personal settings 1 failed to load at pc
Hey @TheFIFAboy63 you can often fix this issue by powercycling your router which involves plugging it out for a couple of minutes. If that does not work that can you open Customi..
2:30 pm, December 16, 2019 Technical Issues
EA_Darko replied to online friendlies
It sounds like you may be having issues with your connection @lotfi_knaissi_69. I would suggest that you and your friend take a look at our Connection troubleshooting steps which you can fin..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to missing pack after mission
Hey @bobbykim13 if you are missing a pack that you believe you should have then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to ive lost my team
Hey @Ferazzd if you think that someone has accessed your account then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to i want to change my in-game email
Hey @Undeadkilleras you can find the steps to update your PSN email in this Sony help article: https://www.playstation.com/en-ie/get-help/help-library/my-account/access-and-details/how-..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to i need hjelp
Sorry to say @Superberget2 but there is nothing that we can do in cases of accidental bids, listings or submissions. We are not able to return the item or reverse the action.Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to i have a problem with fut draft
Hey @merttasar1 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
7:30 am, June 26, 2020 Technical Issues
EA_Darko replied to i dont get an confirmation mail
Hey @Trivion2390 for an account based issue such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contac..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to how can i refund FIFA 20 orirgin?
Hey @cobiwty you can see if you are eligible for a refund here: https://help.ea.com/article/what-s-the-great-games-guarantee/ If you want us to assist with getting the game worki..
8:30 am, April 22, 2020 Technical Issues
EA_Darko replied to help
Hey @Maletzky_17 the best thing to do is to speak with one of our chat support advisers who will be able to take a look at the points and advise you further. You can..
2:30 pm, April 2, 2020 Technical Issues
EA_Darko replied to fifa 20 switch online error
Hey @dcho1994pro for issues with connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troub..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 is shutting down
Hey @DrFreedom13 it sounds to me like you may be having an issue with permissions. Let's try the following to see if it helps: Try running Origin as an administrator: Close the Orig..
11:30 am, January 15, 2020 Technical Issues
EA_Darko replied to fifa 20 gives me error
Hey @Txrez can I ask on what platform you are seeing this and if you can share the full error message that you are seeing? Darko
8:00 am, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 disconnected mid game
Hey all, when posting on the English AHQ forum we would ask that you post in English. If you are having issues with connection then I would suggest taking a look at our Connection troubleshooti..
2:30 pm, February 13, 2020 Technical Issues
EA_Darko replied to failed to save changes to totw upgrade sbc
Hey @Jackofifa7 can you provide a little info as to the issue that you are seeing? Darko
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to error 327684:1
Hey @sarahmh1982 have you check to ensure that your system meets the specs required to run FIFA 20? If you grab me a DxDiag then I can take a look at your system: https://help.ea..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to draft resulting in loss even though i didn't leave nor diconnect
Hey @TechniproX you can see if you are eligible for a draft token by using the self help tool here: https://help.ea.com/en/self-service/draft-tokens/ For your issues with your connect..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to draft
It sounds like you may be having issues with your connection @hxxb. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to deleted fifa 20 ultimate team too many times
Hey @samvaizie if you have deleted the club too often then it may be the case that you are unable to create a new one. The best thing to do is to speak with one of our chat suppo..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to can log after draft disconnect
Hey @XMBxD for any issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact ou..
2:30 pm, January 14, 2020 Technical Issues
EA_Darko replied to ask
HEy @Kristian1603 that error message means that the account you are logging in with does not have a FUT account associated with it. The best thing to do is go ahead and double-check your acc..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to apparent latency issue on xbox one x
Hey @Lancifer-PsyChiC would it be possible to share your UO Trace and Xbox connection information with us? The more info that we have the better we can help.Darko
7:00 pm, February 16, 2020 Technical Issues
EA_Darko replied to acuna shapeshifter servers down
It sounds like you may be having issues with your connection @Shuyfol and as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to [Pro Clubs] - Blank screen when going into Pro Clubs
That's an odd one @griffo2010. Can I ask, what happens when you try to play Pro Clubs, do you see an error of some kind? Also, on what platform are you playing? Darko
5:00 pm, November 21, 2019 Technical Issues
EA_Darko replied to [PC] fifa 20 launcher not working
Hey @Funct110N what is the issue that you are seeing? The more info you can share the better we can help. Darko
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to You lost your connection to EA servers... AGAIN
Hey @vitk0u I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll t..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Wrongly banned from transfer market
Hey all, if you have a TOS sanction on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Wrongly Suspended my FIFA 20 account for 7 days.
Hey @Invoker77 for any TOS related issues you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/ac..
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Wrongfully banned
Hey @BraedenVaile for all issues relating to a TOS sanction you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Wrong email address on verification screen Fifa 20
Hey @melissasargent if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https..
9:30 pm, December 21, 2019 Technical Issues
EA_Darko replied to Won’t load fifa 20 ultimate team
Hey @Iwasiw_04 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll tak..
11:00 am, February 29, 2020 Technical Issues
EA_Darko replied to Won’t connect to ea server
Hey @punchdrunk217 are you seeing an error message of any kind? From your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubl..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to Why u banned my acount
You will need to speak to our Terms of Service team @joseltu. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-susp..
1:00 pm, April 30, 2020 Technical Issues
EA_Darko replied to Why is
Hey @rickwoowar when posting on AHQ we would ask that you keep it polite and constructive. It sounds like you may be having issues with your connection. It'll take you a couple of m..
11:30 am, June 27, 2020 Technical Issues
EA_Darko replied to Why does my fps cap at 30 fps
Hey @Tsm_Toazt can you provide us with a little more info relating to the issue that you are seeing? Are you seeing it capped at 30FPS in all modes or just certain ones? Darko
11:30 am, February 13, 2020 Technical Issues
