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EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards

Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade

5:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Freezes PC

Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..

11:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Stuttering

@AlphaTyphoon Hiya. Nvidia have acknowledged an issue with their latest driver release and are working on a hotfix at the moment. -EA Cade

1:30 pm, April 19, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Stuck in pre match training

Hi @OmageC,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persi..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Screen Flickering

Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 RANDOM BAN

Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Play Online

Hi @canerkaleagasi,Are you referring to Friendlies? -EA Cade

3:00 pm, April 22, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 incorrect email address

Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING

Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

10:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PC FUT - Online players not moving

Hi @ALee1410,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade

8:30 pm, April 18, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PC FREEZING AFTER CHOOSING PROFILE AND DOWNLOADING LIVE FIXTURES

Hi @dareediro,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PC : No Commentary available

Hi @tibo212,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG

Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to FIFA 20 My over half of FUT team has gone Missing...

Hi @Fatboy_Knogger,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Low Detailed Quality.

@ItsMe_Mamareza I'm not seeing any issues with the quality in your picture, perhaps you could get me a video? -EA Cade

5:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE

@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..

2:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Freezing mid game

Hi @chromecorleone21,What system is this happening on? -EA Cade

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to FIFA 20 FUT screen freeze

Hi @larssonka,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 FPS drop by 10 fps for 1 sec during gameplay

Hi @Blejac09,You might have better luck locking the FPS in the Nvidia Control Panel under Manage 3D Settings, Program Settings - FIFA 20. Make sure you have Vertical Sync set as ON and set Max Frame R..

4:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Exits to Desktop with No Error

Hi @mrbluezmanvx9,Sorry for the delay, is this still happening? -EA_Cade

10:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Division Rival rewards mistake

Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Dempo-Black Screen

@dynamo-fanKyiv wrote: @EA_DarkoI finally launch FIFA 20 Demo! Just install these Windows updates: KB3000850, KB3003057, KB3014442, KB4512938, KB3172614. You may use WSUS Offline Update (method b..

8:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Crashing after Windows 10 and GeForce Driver Update

Hi @Coach_Jacobs,That's no good, have you already tried rolling back the driver? -EA Cade

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Crashing PC

Hi @GMRI3,Is the game still installing by chance? -EA_Cade

9:30 pm, March 12, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Controller detected twice

Hi @Mackw0w,Are you using X360 or any third party programs? -EA Cade

7:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Constantly disconnected from EA servers

Hi @macunator,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Career Mode No Prize Money Received

Hi @faizaan1726,If memory serves that prize money is released when the transfer window opens. Did it not do this for you then? -EA Cade

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Career Mode Freezes/Infinite Loading Screen

Hi @kismilliomos,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Bug in champions or career mode

Hi @raulespurz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game

Hi @MyterioMaestro,Just getting into the office now, thanks for the info! I've passed it up to the FIFA team for investigation. -EA Cade

2:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to FIFA 20 - Gold Pack DLC PS4

Hi @mubs123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to FIFA 09 player

Hi @dante2564,I'm showing that you received and opened the pack for that challenge. -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to FALSE DNF (v2.0)

Hey there, in a FUT Champions match the player who dropped connection is given the loss. There isn't a way to reverse this or replay the match, we can only try preventing it from happening by strength..

10:30 pm, June 13, 2020 Technical Issues

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EA_Cade replied to Every mode except UT broken

Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..

4:00 pm, April 22, 2020 Technical Issues

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EA_Cade replied to Error: "We are sorry but there has been an error connecting to FIFA 20 Ultimate

Hi @1987sema007,I'm not seeing any other reports of connectivity issues around the time of your post. Are you still having trouble connecting? -EA Cade

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to Error when submitting SBC

Hi @YapperCan,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that says Squad Update or FUT Squad Update. Then let me know if this persi..

5:00 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Error to open FIFA 20 on PC

Hi @Jonspadeto,Can you ensure you have all available Windows updates installed and let me know if this persists?Also, disabling programs like MSI Afterburner/ Geforce Experience can prevent this from ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Error loading the captcha from the captcha service provider?

Hi @SpykeLaaHD,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Error connecting to fifa 20 ultimate team.

Hi @Zameer56,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Error connecting to fifa 20 ultimate team

Hi @antrikos90B,Sorry for the delay, was out of office. Is this still happening? -EA_Cade

6:30 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Error connecting to FIFA Ultimate Team

Hi @VerruckterHund,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Error communicating to the servers

Hi @southstandrules,Looks like you may have hit a form of bot detection, it should clear on its own after a period of inactivity on the market. -EA Cade

2:30 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Error 0x8027025a on Xbox One FIFA 20

Hi @Maxamilion2,You're probably going to need to update the console for the game to launch. You can try this first if it's more convenient - from the Xbox dashboard select Settings- All Settings- Net..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Ea server pulling through an incorrect email address?

Hi @Irishliamo,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

10:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Ea just sending me the same copy and paste email?!

@DTCoster666 If you've already been denied by the ToS team to have the ban overturned there is no further action to be taken, their decision is final on these matters. -EA Ca..

3:00 pm, June 27, 2020 Technical Issues

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EA_Cade replied to Ea ignoring my case

Hi @decavfc,Have you already followed the steps here http://bit.ly/EALetsTalk? -EA Cade

6:30 pm, June 23, 2020 Technical Issues

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EA_Cade replied to Ea Server improving

Hi @Petyesz117,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to EMERGENCY HELP

Hi @cankocayasss,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

3:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to EFL TOTSSF still in a packs?

Hi @Ezquerro11,The Championship TOTS is still active and in packs until Monday.  -EA Cade

7:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to EA servers kicks me out of nearly every game I play

Hi @MadaBro002,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:30 pm, May 2, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.