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EA_Cade replied to FUT CHAMPS
Hi @fafa2123,Did the game finish or was it a disconnect? -EA_Cade
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to FUT CHAMPIONS REWARDS
Hi @FIDODIDOkhl,Showing you collected them 2 minutes after this post. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS DISCONNECT AND NOT COUNT THE MATCH
Hi @PRESTIGIOUS94,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT CHAMP BUG??
Hi @plachtacek,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FUT 20 in China
Hi @InsPirE0605,FIFA 20 was not released in China, in China we offer the FIFA Online series. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FUT 20 cannot connect
Hi @sameermalikshaik,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FUT 20 account hacked and stolen
Hi @LThalassites,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT 20 Friendlies Issue
Hi @zelziusch,That usually indicates an issue with your privacy settings or that one of you is on IPv6. If you can matchmake with randoms but not that friend specifically one of you is on IPv6 and nee..
5:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to FUT - Signed a player, not appeared in Squad
Hi @MCGribble2,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to FIFA20 stuck on opening credits since latest update- PC
Hi @adm_gn_aladeen,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to FIFA20 keep crashing since new update
Hi @SCA_packmanch,Are you scoring from a cross when this happens by chance? We're tracking an issue with that at the moment. -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA20 SBC Issue
Hi @KelvinShi0327,If you completed the League SBC before the new player was available yesterday at 6 PM GMT you won't be able to pick him, this is the same across all League SBC's. ..
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to FIFA20 Crash PC
Hi @xhxwright,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA download bug
Hi @GerakisRz3,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA disconnected FUT weekend league
Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA compensation
Hi @zkdl1092,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to FIFA POINTS redeemed on origin never appeared in-game.
Hi @obzenmc,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. -EA_Cade
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.
Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA Disconnecting 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
6:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA DID NOT GIVE MY PACKS
Hi @FB1907KAAN1998,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA Connectivity 1/31/2020
Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA 20: An error occurred and your squad was not saved
Hey all, if you get a DNF for any reason and haven't reconnected to FUT since, your players enter a "locked" state, meaning you won't be able to edit your squads or list players until you reconnect to..
8:00 am, December 2, 2019 Technical Issues
EA_Cade replied to FIFA 20- can’t connect to ea servers
Hi @pp421991,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FIFA 20 wont let me invite a friend to game, option is shaded out?
Hi @cdcjunior,What system is this happening on and where are you inviting them from? -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 will only download 20%
Hi @sormon,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to FIFA 20 unable to connect to EA servers
Hi @minikpasa,Can you provide some further information for me, what system are you playing on and what are you doing when you're getting that error message? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 ultimate team crash
Hi @Jarleik,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 ultimate team Error
Hi @mikelaurensen112,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 is not loading to play.
Hi @Arthurcadete,What's happening when you try to play? -EA_Cade
5:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 is loading forever in the first loading screen (PC)
Hi @b1xcky_12,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 installation error
@Wattumarja Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
8:30 am, June 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 in PS2 does not connect to EA Servers
Hi @rollin1985,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolve..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 freezing when start a match
Hi @BotevVratsaFC,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
7:00 am, June 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 freezes ingame
@Tommeke10111996 Hiya, I'm not seeing any similar reports of this a the moment. Can you get us a video of this happening by chance? -EA Cade
12:00 pm, April 5, 2020 Technical Issues
EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training
Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 doesn't go FullScreen // Borderless Windowed mode stutters
Hi @obzenmc,That's odd, have you tried a clean boot http://bit.ly/Clean_Boot to see if the game launches in full screen after? -EA Cade
9:30 am, April 6, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashing when USB started
Hi @MimoZwarrioR,Are you referring to an actual joystick or a gamepad? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes when creating a new manager career
Hi @rsh5637,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on match start
Hi @Zachsby,Looks like your video card is crashing, have you updated your drivers lately? -EA Cade
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on checking connection screen in PC
Hi @anonymous_ash,Gotcha, and you've tried repairing the game by right clicking it in the Origin library and selecting the Repair option already? Can you try these steps please and let me know if they..
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes before any match after the update
Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crash on startup on PC with memory dump
Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 connecting to EA servers freezes
Hi @cuero_terco,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolv..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 account was banned for no reason. My account has nothing valuable, why?
Hi @qiruidai,Your account looks to be waiting on you to contact us so we can resecure it, it was only banned to protect it from the unauthorized users.Please reach out to an advisor here http://bit.ly..
6:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 Voice chat
Hi @Jam1eY0ung,It used to be, but this was disabled in FIFA 18 I believe. -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 Verification
Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 VIP Club
Hiya @ULKA-Tely That program is run by PlayStation, you may want to reach out to their support team on this one. -EA Cade
3:30 pm, June 27, 2020 Technical Issues
