Search

Search
Search Replies by entering the text above.
ZpAMF
...
EA_Cade replied to How many guests I can add for online friendlies of FIFA20?

Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade

7:00 pm, April 21, 2020 Technical Issues

e9UcM
...
EA_Cade replied to How long it takes for a missing items specialist to email you?

Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..

9:00 pm, April 15, 2020 Technical Issues

S6NBq
...
EA_Cade replied to How long do EA cases take

Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

4:00 pm, June 9, 2020 Technical Issues

gjUS6
...
EA_Cade replied to How do i phone ea customer sevice

@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade

7:00 pm, March 5, 2020 Technical Issues

YQZGJ
...
EA_Cade replied to How do i change my email through fifa 20,

Hi @Marcosprat,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

2:00 pm, June 24, 2020 Technical Issues

nfFWo
...
EA_Cade replied to How do I remove an old EA account I no longer have access to

Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..

5:30 pm, June 11, 2020 Technical Issues

UF8dA
...
EA_Cade replied to How

Hi @WEBER_ISAK,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, November 14, 2019 Technical Issues

9J2z4
...
EA_Cade replied to Hi, My online seasons won’t allow me on as it’s displaying “your account does no

Hi @owaingw,The only time I've seen that exact message appear is when the account doesn't have an Xbox Live membership or they have a communication ban from Microsoft - either way you're going to want..

9:30 pm, April 25, 2020 Technical Issues

ahEWN
...
EA_Cade replied to Hi 62DerSimSpOr62 i miss my player

Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

yuhkS
...
EA_Cade replied to Hey dear EA I do mistake and lost pele

Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, June 9, 2020 Technical Issues

FHzjT
...
EA_Cade replied to Help me please

Hi @CGoodwin98,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

2:30 pm, May 1, 2020 Technical Issues

NchsQ
...
EA_Cade replied to Help !!!

@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade

7:30 pm, June 27, 2020 Technical Issues

AJwbt
...
EA_Cade replied to Help

Hi @faragAldernawy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:00 pm, January 14, 2020 Technical Issues

2JWIt
...
EA_Cade replied to Hello,

Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..

7:00 pm, March 17, 2020 Technical Issues

ToS8A
...
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.

Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, May 2, 2020 Technical Issues

6xz9g
...
EA_Cade replied to Hello @EA_Cade i

Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

2:00 pm, April 9, 2020 Technical Issues

E5Yqf
...
EA_Cade replied to Head goal problem

Thanks all, I'll see that it gets to the right teams. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

82fID
...
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve

Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade

4:00 pm, March 28, 2020 Technical Issues

oS9jq
...
EA_Cade replied to Hackes account

Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade

2:30 pm, April 2, 2020 Technical Issues

c5Due
...
EA_Cade replied to Hacked EA account

Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 1, 2020 Technical Issues

5h0Cn
...
EA_Cade replied to Hacked Account

Hi @qwsabab,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:30 pm, April 14, 2020 Technical Issues

bkEus
...
EA_Cade replied to HELP FUT CHAMPS

Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

2:30 am, June 2, 2020 Technical Issues

Heqjd
...
EA_Cade replied to HACKED - Problem with login to EA-server

Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

7:30 pm, March 18, 2020 Technical Issues

1Uz7F
...
EA_Cade replied to Got stuck at the end of game

Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

10:00 pm, March 12, 2020 Technical Issues

dg3RB
...
EA_Cade replied to Got standard Lemar not FUT Birthday

Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..

8:30 pm, April 15, 2020 Technical Issues

DuPW2
...
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF

Hiya @Sembo529    This is a known issue being investigated by the FIFA team as we speak:   -EA Cade

7:00 pm, June 3, 2020 Technical Issues

WJA19
...
EA_Cade replied to Got Sacked Before FA Cup and Champions Cup For Not Signing Prospect

Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

7:30 pm, January 22, 2020 Technical Issues

VPkr3
...
EA_Cade replied to Goal keeper moving out of goal

@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade

11:00 pm, June 4, 2020 Technical Issues

itY7F
...
EA_Cade replied to Glaring Edit Player Issues

Hi @SunBeaner,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

2:30 pm, January 2, 2020 Technical Issues

Zvqn2
...
EA_Cade replied to Getting kicked 2 in a row while doing missions...

Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, April 10, 2020 Technical Issues

0Jj89
...
EA_Cade replied to Getting disconnected from ea servers

Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

9:00 pm, April 15, 2020 Technical Issues

L08Cv
...
EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

RxfY1
...
EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One

Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..

5:00 pm, June 10, 2020 Technical Issues

e1L0F
...
EA_Cade replied to Getting Disconnected

Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

9:30 pm, June 4, 2020 Technical Issues

qkbNA
...
EA_Cade replied to Games lagging massively

Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

9:30 pm, March 27, 2020 Technical Issues

FJHIm
...
EA_Cade replied to Games getting disconnected randomly

Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..

7:00 pm, November 15, 2019 Technical Issues

p1gR9
...
EA_Cade replied to Gameplay

Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade

2:00 pm, June 2, 2020 Technical Issues

hNr49
...
EA_Cade replied to Game won’t connect to EA servers

Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..

6:30 pm, June 23, 2020 Technical Issues

vmXjY
...
EA_Cade replied to Game wont unlock

Hi @piusmabs,Sorry, I'm not following what you mean. -EA_Cade

7:00 pm, February 4, 2020 Technical Issues

3hYNc
...
EA_Cade replied to Game wont launch

Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

IbXAN
...
EA_Cade replied to Game won't start after installing gamepad drivers

Hi @LukishA00,Which controller are you using? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

w0pht
...
EA_Cade replied to Game won't load

Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:00 pm, April 7, 2020 Technical Issues

QAF1S
...
EA_Cade replied to Game stacked career mode

Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade

7:30 pm, April 25, 2020 Technical Issues

nmqkH
...
EA_Cade replied to Game session disconnected bf5

Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..

7:00 pm, April 25, 2020 Technical Issues

tHP1F
...
EA_Cade replied to Game performance

Hi @LukeConwayy,If you're seeing delayed gameplay in single player modes you may have some issues with your TV in regards to input delay.What's the model of your TV and which console are you playing o..

9:30 pm, January 23, 2020 Technical Issues

m3dH2
...
EA_Cade replied to Game keeps freezing

Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

3:30 pm, May 2, 2020 Technical Issues

uwB5A
...
EA_Cade replied to Game keeps crashing when I join a match

Hi @justinanthony62,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

6:30 pm, June 30, 2020 Technical Issues

w9hnB
...
EA_Cade replied to Game froze at full time after winning

Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

4:00 pm, April 17, 2020 Technical Issues

z5Dow
...
EA_Cade replied to Game freezing at 150 fps

Hi @A1denP3arce,Where exactly are you locking the game FPS? -EA_Cade

7:30 pm, February 4, 2020 Technical Issues

JIi2V
...
EA_Cade replied to Game crashing when buying players of the market.

Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade

5:30 pm, March 28, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.