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EA_Darko replied to WL rewards
Great to hear that it is sorted @clubjarne. Darko
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Volta mode issue. Problem to login.
Hey @rubinofficial if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Unlink/Move PS Account from EA Account
Hey @BamoToast if you have spoken with our live support and they have advised that there is nothing that they can do then I'm sorry to say that there is nothing that we can do on AHQ to chan..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to Unable to start games in Volta.
Hey @niall509 if you continue to see issues then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
1:30 pm, March 26, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to TOTW sbc compensation
Hey @gospodin991 if you are have not received an item back that was promised then the best thing to do is to speak with one of our phone or chat support advisers who will be able t..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Selling player for wrong amount
Sorry to say @M4cca80 but there is nothing that we can do in instances of accidental bids, listings or submissions.We are not able to reverse the action or return the item.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to Personal setting 1 problem fifa 20
Hey @takeaw when you see the error about Personal Settings Failed to load, the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Once done launch..
9:00 pm, November 27, 2019 Technical Issues
EA_Darko replied to Origin email
Hey @KeanuR-04 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://hel..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Not getting security code in my email on
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Darko replied to My EA account has link in a wrong user in PS4 how can i change it.
Hey @BenjarongP for account issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our liv..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to Lost game in draft
It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Login verification wrong email fifa20
Hey @jongalmf if you do not have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Is it possible to get divison rivals points back?
It sounds like you may be having issues with your connection @ventus1206. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
10:30 am, March 27, 2020 Technical Issues
EA_Darko replied to How long does it take for a cases like this to take
In order to access that transfer market @jackizzle93 you will need to continue exploring all aspects of FUT. The only way that you can open it is by continuing to play the game. Darko..
1:00 pm, December 6, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Getting Disconnected in every divison rivals game
It sounds like you may be having issues with your connection @ardopardo10. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Gameplay is too slow because of EA Servers!
Hey @nero_zahin19 your UO Trace is showing issues with connection, you have some very high ping times well before you reach the EA servers. I would suggest taking a look at our Connec..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game keeps going to windowed mode
Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..
2:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Game froze after winning a weekend league game and I was given the loss
It sounds like you may be having issues with your connection @conor157. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Fifa20 companion causing connection problems on ps4
For issues with connection @Willis5555555555 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-trou..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Fifa 20 setup error
Hey @Tibre19 can I ask on what platform you are seeing this and is it possible to share the error message that you are seeing? The more info we have the better we can help. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Fifa 20 online not working!!!
Sorry to see that you are having issues @Reep0ManPL. Do you have multiple EA Accounts by any chance as it could be a case that you are logged into a secondary account that is not linked to..
10:00 am, November 11, 2019 Technical Issues
EA_Darko replied to Fifa 20 No Commentary
That's an odd one @Joelooo_A. Can you check your TV, console/PC settings and you in-game audio options to ensure that your options reflect your audio set up? For example, if you have stere..
2:30 pm, November 14, 2019 Technical Issues
EA_Darko replied to Fifa 20 Gameplay too slow
Hey @Lszsailo if you are having connection issues then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa 20 Draft not finding any opponents
Hey @sharyaar4 it could be a connection issue that you are seeing. As such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
6:00 am, November 20, 2019 Technical Issues
EA_Darko replied to FUT WL
Hey @BenGrigg5 based on your post I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basi..
3:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to FUT Lag after update
It sounds like you may be having issues with your connection @Rossi1813. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to FUT Champs - no rewards
Hey @newstd1 if you are missing items you believe you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to FUT 20 FRIENDLIES , CANT CONNECT
Hey @hazallen as you are on the same network can you check your Nat type is set to open, your friends will need to do the same. I would also suggest ensuring that you are all on the same internet..
10:30 pm, November 16, 2019 Technical Issues
EA_Darko replied to FIFA 2020 CAN'T PLAY ONLINE
Hey @Venus10000 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to FIFA 20 won't launch
Sorry to see that you are having issues @b1cox. Can I ask, on what platform are you having issues and do you see an error of any kind? If on PC can you grab a DxDiag so that we can take a ..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to FIFA 20 ultimate
Hey @garm505 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea..
10:30 am, April 26, 2020 Technical Issues
EA_Darko replied to FIFA 20 disconnecting from server
Hey all it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FIFA 20 UNFAIR FUT CHAMPIONS LOSS DISCONNECT EA SERVER ISSUE
It sounds like you may be having issues with your connection @born0481. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
10:00 am, December 8, 2019 Technical Issues
EA_Darko replied to FIFA 20 SPEED UP LAG
Hey @JamesC5896 itsounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-..
4:00 pm, November 12, 2019 Technical Issues
EA_Darko replied to FIFA 20 Matches not connecting - hung on opponent squad screen
Hey @reallyawesomes let's start by going through the Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to FIFA 20 Ea account problem
Hey @damsptt this is not something which we can assist with on AHQ. The only team who can assist is our account recovery team, please contact them back again with as much info as poss..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to FIFA 20 (X Box One) - Game keeps freezing following a recent update
Hey, sorry to see that you are having issues @BurboBoys. In a situation such as this, the first thing to do is ensure that your console and game are fully up to date. If that makes no di..
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Every time I go in to any online match on any mode I disconnect immediately
It sounds like you may be having issues with your connection @heronipepperoni and as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://h..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Ea sort your servers out 😡😡
It sounds like you may be having issues with your connection @lryan95. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Disconnect at the start of the game
Hey @Stepov2211 from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:/..
10:30 pm, April 12, 2020 Technical Issues
EA_Darko replied to Connectivity to Servers.
Hey @MaichM_keny if you are seeing issues with connection then it may be a case that you are having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Coins
Hey @olikucharski having a friend send you coins is a breach of the FIFA 20 Terms that you agreed to when first launching the game. To appeal your sanction you will need t..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Changing PSN ID Online, FIFA 20 will work properly?
Hey @DEMY_KSA and @Majkel_T_14 you should not run into any issues that I am aware of in FIFA by updating your Gamertag name. Darko
6:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Can't play FIFA 20 online due to EA servers
Hey @ohwhatachip and @coyelt84 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: ht..
3:30 pm, November 17, 2019 Technical Issues
EA_Darko replied to CAN NOT START FIFA 20 BECAUSE OF DIRECXT 11 PROBLEM???
I saw this happen with GTAV @meodien0407 and there was something of a workaround which you can try on FIFA. Go to My Documents and find your FIFA 18 folder, open settings.xml ..
2:00 pm, November 28, 2019 Technical Issues
