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EA_Cade replied to Companion login issue
Hi @sdcavalentine,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Companion app sbc not working
Hi @diebalu,Is this still happening? -EA_Cade
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Companion app really laggy
Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Community TOTSSF SBC Player Pack Issue
Hi @Darghin23,I'm showing that you got that from an 83+ upgrade pack, not the TOTSSF SBC pack. -EA Cade
2:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Colour Blind and Ref's kit.
Hi @Snoopgeorgio,Sorry to hear it. The Bob Marley kit, Ramadan kit and the No Room for Racism kit are all being looked into at the moment for this reason. -EA Cade
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Coins not added
Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Coins are hacked
Hi @joepiert,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Code redeemed no pack rec
Hi @markeaton13,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Code
Hi @Maccachappie1,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3..
8:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Co Op season match making
Hi @ymohanbyne695,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Club deletes
Hi @Madders10lcfc,At the moment, once you've used all your available deletions you won't be able to delete further. -EA Cade
9:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Club Est. Date incorrect
Hi @Zambooca,I'm not showing that you ever played FUT in FIFA 19, if you skip a year in the franchise your Est. date will reset. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Cheaters in FIFA
Hi @EpicOlimpo,You can report suspected cheaters via the steps here: http://bit.ly/EAReportPlayer -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Chat
Hi @Johnleahy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Change team Fut Team
Hi @rumekinho,Once the name change has been completed you won't be able to change the name again. -EA Cade View in thread
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Change Club Name
Hi @rassegee,Why exactly did you need to delete your club to fix an error? You cannot change the name of your club more than once this year. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Champions edition Gold packs
Hi @theMat1993, That promotion has now ended, you can see more information regarding this here. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Carrer Mode Fifa 20
Hi @carolinelarod,That sounds like a corrupted save, can you try these steps http://bit.ly/PS4Safe_Mode and then select Rebuild Database and let me know if that helps please? ..
7:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Career mode skill moves bug still present
Hi @Jabron_T,We cannot modify existing save files, you'll need to create a new save for this to take effect. -EA_Cade
5:30 pm, December 5, 2019 Technical Issues
EA_Cade replied to Career mode financial takeover
Hi @lukecun11,Best I can advise is to sim a few weeks to see if the Financial Takeover shows up. If not, check other save files to make sure it wasn't redeemed there. We have no ability to grant conte..
4:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Career mode Stamina (FIFA 20)
Hi @Guiseley13,Are you using a constant pressure tactic? Last year people grew accustomed to high pressure tactics not draining stamina as much as it should have so when it was changed to be more real..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Career mode - no longer selected.
Hi @John_Clipbored,How long in game has this been going on? -EA_Cade
7:00 pm, March 19, 2020 Technical Issues
EA_Cade replied to Career Mode Issues Megathread
Hey all, This thread was created back in September to be a centralized location to provide feedback on FIFA 20's Career Mode. With the release of various fixes and tweaks over the 6 ..
4:30 pm, November 22, 2019 Technical Issues
EA_Cade replied to Card sale - missing coins
Hi @CWWhiteside,I'm showing that you sold Hierro for 64,500 and received 61,750 coins for the transaction. -EA_Cade
5:30 pm, February 11, 2020 Technical Issues
EA_Cade replied to Captcha entry required to log into EA account FIFA 20
Hi @1057185,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to Captcha Verify Error
Hi @mrsmeds99,Sorry for the delay, is this still happening? -EA Cade
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t use the puzzle to verify
Hi @GillyyyBoy,According to the image, you'll need to rotate the circle until the front animal is the correct way up. -EA_Cade View in t..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Can’t use the app
Hi @SjansPanther38,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Can’t sell fut 20 players
Hi @haringarach1111,Are you doing this in the app or on the console? If you're on the app can you try connecting on the console to resync the account? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Can’t sell 85 trent
Hi @HEARTSRBOSS,Are you saying no one is buying or that you can't list the item? -EA_Cade
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Can’t see the position of a player in a pack.
Hi @Husnabaset100,What platform are you playing FIFA on? This sounds like something you would need to adjust in the system settings. -EA_Cade
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Can’t play online!
Hi @CasperJones89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Can’t play fifa 20
Hi @mikelibanez8,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t pick player from market
Hi @panks618,You need to force the market to refresh, try changing the search price by 100 coins and searching again. -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can’t login to ea when trying play pro clubs or sesons
Hi @bobmalone1990,What happens exactly when you try to play? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Can’t log into companion
Hi @JoshRobertsonnn9,Can you show a screenshot of what you're seeing? -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t log in to Online ??? The email address for verification is not mine
Hi @Gillam1388,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
11:00 pm, February 8, 2020 Technical Issues
EA_Cade replied to Can’t load into pro clubs
Hi @Lawry1256,Sorry to hear it, what platform are you playing on? -EA Cade
4:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Can’t link ea to psn because I don’t receive security code email
Hi @jordiramos2,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Can’t get into rivals matches
Hi @Jamieando1,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t get in contact to ea help desk
Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Can’t get fut champs points
Hi @mrstfctt,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can’t get any icon swaps players
Hi @eeefsf,Ill need more information than that to look at this, can you share any more information and the squads please? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team PC since yesterday
Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to servers
Hi @Omarrashid97,Sorry for the delay. Is this still happening? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can’t connect to server
@jowanlouie1977 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:30 pm, April 5, 2020 Technical Issues
EA_Cade replied to Can’t connect to es servers as my email is no longer valid
Hi @1986born-in,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Can’t connect to ea servers
Hi @JPM1182,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
2:30 pm, December 6, 2019 Technical Issues
