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EA_Aljo replied to Retrieving the traded player

Hello, @harunss88.   I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..

4:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Required previlage

Hi there, @Ash19971114.   This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..

5:30 pm, March 6, 2020 Technical Issues

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EA_Aljo replied to Repeatedly disconnected during single player FUT draft

Hi there, @jacob_w4.   Is it only draft matches that you're disconnecting from or does it happen in other modes as well?

4:00 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to Regular lag in FIFA seasons

Hi there, @brydopants,   If you're still experiencing lag, I'd like to try to find out why that's happening. First, are you on a wired or wireless connection? Also, what system do you play o..

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to Refund SBC?

Hi there, @wildwill037v2d.   We aren't able to return items that are submitted into SBCs. I'm very sorry   The best I can advise is that you password protect your account so others can'..

4:30 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to Promotions packs missing in FUT20

Hi there, @rajoun99.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..

4:30 pm, January 14, 2020 Technical Issues

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EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??

Hi there, @fransciaco.   I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..

9:30 pm, June 12, 2020 Technical Issues

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EA_Aljo replied to Problem with servers

Hi there, @bq5oymrjs7zl.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..

4:00 pm, April 24, 2020 Technical Issues

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EA_Aljo replied to Problem with online friendlies FIFA20

Hi there, @calixmarlon12.   It looks like you both play on PS4. Can both of you go to the network settings and tell me what it says for the NAT type?

5:00 pm, January 8, 2020 Technical Issues

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EA_Aljo replied to Pro clubs disconnection

Hi there, @DiegoGalimany.   Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug i..

6:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Preorder pack disappeared

Hello, @Chilla0401.   If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..

6:30 pm, December 16, 2019 Technical Issues

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EA_Aljo replied to Premier League overlay

Hi there, @chrhau1991.   Does this overlay stay on for the entire match?

3:30 pm, March 10, 2020 Technical Issues

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EA_Aljo replied to Pre order packs

Hi there, @kiewilliams918.   The weekly packs only came with pre-order editions. When you upgrade after the game has released, you get all the packs at once.

5:00 pm, March 6, 2020 Technical Issues

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EA_Aljo replied to Poor servers

Hi there, @Dec5577.   I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..

6:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Points taken away on squad battles and division rivals

Hi there, @Torakadin.   Your placement in these modes is fluid. When other players surpass your rank, it pushes yours down. You'll just need to keep playing to raise your rank higher.

6:00 pm, December 9, 2019 Technical Issues

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EA_Aljo replied to Please let that go to ea

Hi there, @xyas4ser.   How frequently is this happening? Normally, when you take a loss, it means you disconnected from the match. If it happens often, we should go through some connection t..

5:30 pm, February 14, 2020 Technical Issues

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EA_Aljo replied to Please help me ea im begging you.

Hello @Josh273165.   For help with banned accounts, please see this article. Thanks!

4:00 pm, July 4, 2020 Technical Issues

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EA_Aljo replied to Please help

Hi there, @Josh273165.   For help with banned accounts, please see this article. Thanks!

5:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Player movement/control and unresponsive actions

Hi there, @ungrob.   What system are you playing on?

9:00 pm, December 30, 2019 Technical Issues

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EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected

Hi there, @passing_tact.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!

4:30 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Paying a wrong game how to fix it

Hi there, @Reemy2704.   Where did you purchase the game from?

8:00 pm, July 1, 2020 Technical Issues

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EA_Aljo replied to Packed player card disappeared from my team

Hi there, @basse5.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:30 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Pack luck

Hi there, @zirom8940.   You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!

9:00 pm, March 17, 2020 Technical Issues

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EA_Aljo replied to Opponent Quit, match lost and no objectives received

Hi there, @daze15.   I'm really sorry for the frustration! How frequently are you disconnecting from matches?

3:00 pm, March 10, 2020 Technical Issues

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EA_Aljo replied to Online or FUT friendlies unable to connect with friend

Hi there, @sal1989man.   I'd like you and your friend to check the NAT settings on your consoles. Which are you playing on? I'll get some instructions on how to do that. It's in the network ..

4:30 pm, January 14, 2020 Technical Issues

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EA_Aljo replied to Online friendlies.

Hi there, @osherangel2297.   Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!

3:30 pm, March 27, 2020 Technical Issues

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EA_Aljo replied to Online friendlies PS4 does not work with 99% of friends. "Cannot connect"

Hi there, @CosmicQuasimodo.   Can you tell me what your NAT type is? It needs to be either Type 1 or Type 2. Also, make sure you enable UPnP. That manages multiple devices on your network. I..

4:00 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Online Friendly connection lost, Ps4

Hi there, @jerocarson .   You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..

5:30 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Online

Hi there, @richgang828.   That message is coming from Xbox, not from us. You'll need to contact their support at xbox.com to find out why you're being told to get another Xbox Live gold subs..

6:00 pm, April 22, 2020 Technical Issues

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EA_Aljo replied to Not giving me my reward for completing it

Hi there, @theosoccer23.   This needs to be completed in Rivals. Are you playing that mode?

5:00 pm, April 2, 2020 Technical Issues

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EA_Aljo replied to No replies from EA

Hi there, @Jerseyboys23.   Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..

7:00 pm, April 14, 2020 Technical Issues

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EA_Aljo replied to No points given

Hi there, @Ryekurt,   This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..

3:30 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to No opponents found on rivals for 3 days now. Its a joke. Needs sorting.

Hi there. @jsaw1986.   Let's see if we can get opponents to show up for you. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. ..

5:30 pm, December 9, 2019 Technical Issues

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EA_Aljo replied to No longer have access to the email associated with EA Servers.

Hi there, @dryoo23.   I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account.   If ..

6:00 pm, March 17, 2020 Technical Issues

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EA_Aljo replied to No email access

Hi there, @Scallywaggles86.   When you are filling out the web form, you're asked for the email you have access to as well as the one you want to change. Are you sure you're putting the corr..

5:30 pm, April 14, 2020 Technical Issues

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EA_Aljo replied to No connection to servers

Hi there, @guntergina.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

9:30 pm, April 13, 2020 Technical Issues

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EA_Aljo replied to New

Hello, @JonMaloney711.   If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..

10:00 pm, July 4, 2020 Technical Issues

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EA_Aljo replied to My transfer market is unavailable

Hi there, @Sir_Abdullah23.   Are you still having trouble with this? If so, I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipme..

3:00 pm, June 12, 2020 Technical Issues

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EA_Aljo replied to My squad battles keeps disconnecting when I'm winning

Hi there, @robwoo6.   Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..

6:00 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to My rewards don’t load for fut champs what should I do?

Hi there, @952430.   FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to My fut20 team is gone

Hi there, @robhodges.   Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:00 pm, March 3, 2020 Technical Issues

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EA_Aljo replied to My fut20 team got hacked and players are sold.

Hello, @SonicM07.   Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!

6:00 pm, December 18, 2019 Technical Issues

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EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin

Hi there, @rgoel28.   Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..

4:00 pm, April 10, 2020 Technical Issues

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EA_Aljo replied to Multiple second input delay

Hi there, @camerontuff.   I'll see if we can find out why this is happening. Did you also power cycle your PS4 after you reset your modem and router? Are you playing on a wired or wireless c..

5:30 pm, April 1, 2020 Technical Issues

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EA_Aljo replied to Missing pro clubs from disc

Hi there, @ghg093.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..

5:30 pm, January 7, 2020 Technical Issues

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EA_Aljo replied to Missing points squad battle

Hi there, @lilg4588    Hi there. Thanks for reaching out to us. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained..

9:30 pm, April 13, 2020 Technical Issues

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EA_Aljo replied to Missing player error

Hi there, @baryfifa.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..

10:00 pm, January 27, 2020 Technical Issues

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EA_Aljo replied to Missing player

Hi there, @alecsandriu.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..

10:00 pm, April 23, 2020 Technical Issues

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EA_Aljo replied to Missing content fifa 20

Hi there, @43david.   Are you saying you bought the player and received him, but then they were listed on the market without you actually listing them?

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to Missing FUT Champions rewards

Hi there, @mrsuave22    FUT Champions rewards are released at 8:00 UTC on Thursdays. If you're talking about missing the rewards from this last weekend, they won't be received until Thu..

7:30 pm, January 6, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.