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EA_Cade replied to why am i not able to find any opponent on Fut Champions weekend league
Hi @sebascalde,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to vertify email code
@homlah Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
12:00 am, January 10, 2020 Technical Issues
EA_Cade replied to ultimate team server problem
Hi @HUSEYIN_VARTOLUU,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to two button not working
Hi @Cemal8080,Two Button controls aren't available in certain modes like Division Rivals and FUT Champions. -EA_Cade
11:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to the connection to your opponent has been lost fifa 20 online friendlies
Hi @zSeeN9,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
7:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to t fifa 20 ultimate team hacks and sold all players
Hi @LOVROPOLE,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to still no support options
Hi @IronCharlstar,You may have better luck reaching out to our Twitter support team at @EAHelp, you can also try changing your location on the help site to the US and then refreshing the help site. ..
5:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to squad updates and career mode
Hi @FULLC0MMUNISM,Squads are set when the Career is first started, you would need to start a new save to get the updated squad list. -EA_Cade
8:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to skill moves and weak foot traits showing 0 on web app
Hi @footie-god7,Can you ensure you don't have an update on the App? This was supposed to be resolved earlier today. -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to retrieve account information
Hi @NoMercy-0881, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to really wonder .. who has built this system ? Origin Account Problem!!!!!
Hi @bysayk0,The only way to recover an account to which you don't have access to the email address of is detailed below. Again, these are the only steps you can currently take to recover an account. 1..
7:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to psn ps4 plus not connecting to ea account
Hi @chefmalti,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to problem with fut champions rewards
Hi @MOSTAFADAHAB00,They went out 5 minutes after this was posted. -EA Cade View in thread
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to problem entering online game
Hi @Bach_Arsenal837,I wouldn't recommend using a hot spot to play regularly, what system are you playing FIFA on? -EA_Cade
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to pro clubs max players
Hi @Relusobi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to odeegard missing
Hi @fifiorz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to non-existing email
@ltnt_cupcake Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
11:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to my account was hacked all my tradables players are gone
Hi @denis630,For issues like these you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance, were you able to get through? -EA Cade
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to motion blur
Hi @noofear57,Currently there is no option inside FIFA to do this, but it's been a requested feature the team is aware of. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to missing my rewards
Hi @momaarouf,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to missing fifa 20 pack
Hi @rafaellavoura,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to login verification issues
Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to kicked out after rivals win get a lose, what is happening
Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to help i cant link my twich acc with my ea acc
Hi @Anaskage,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to game freezes in division rivals and record in unaffected.
Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to game closing
Hi @Hapciu85,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to fut slow loading page's sbc menus and stuff since 6pm
Being tracked currently. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to fifa20 closing
Hi @antilatrina33,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearHave you also tried repairing the game by right clicking it in the Orig..
2:00 pm, March 11, 2020 Technical Issues
EA_Cade replied to fifa 20 not starting up
Hey all, While we're investigating this please make sure that you've already done the following: Please ensure that your OS is fully up to date. On Windows 10 you can do th..
2:00 am, February 19, 2020 Technical Issues
EA_Cade replied to fifa 20 not connecting to ea servers problem
Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to fifa 20 i didnt receive twitch reward
Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to fifa 20 geforce now too many computers..
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
7:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to fifa 20 fut champion weekend
Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to fifa 20 audio
Hi @Unkn0wabl3,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to fifa
Hi @jp2ultra2,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to ea unable to process reques
@Malek1k94 No worries, reach out to an advisor here http://bit.ly/EA_Contact_Us and we'll walk you through it step by step. -EA_Cade Vi..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to connection
Hi @bushwickfloyd,Try again now please. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to companion App: bid turnt into a 70k buy now
Hi @Evalios68,We have never been able to replicate an issue with the companion or web app purchasing an item for a price other than it was set at by the user.If there were a bug with the transfer mark..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to cant sync cloud data
Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to cannot play with my friends fifa 20
Hi @ShinChen958,Sorry, I'm not understanding your issue. Are you unable to connect in Friendlies? -EA Cade
9:30 pm, June 17, 2020 Technical Issues
EA_Cade replied to can't connect to EA servers FIFA 20
Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to apparent latency issue on xbox one x
Hi @Lancifer-PsyChiC,Thanks, looks like your trouble is starting on Hop 8 - Your ping shoots from 18ms to 154ms when you hit the telstraglobal.net connection and never improve. If you share these resu..
7:00 pm, February 16, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update
Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..
11:30 am, June 16, 2020 Technical Issues
EA_Cade replied to account opened from
Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to [PC] game crashes when lauching FIFA 20
Hi @VanReeKz,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
4:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error
Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season
@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade
7:30 pm, December 18, 2019 Technical Issues
