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EA_Aljo replied to FIFA ultimate team 20 error
Hi there, @yuvalt1000. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to FIFA points
Hi there, @archee_orynbay. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. T..
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA Points - Store is offline
Hi there, @Player_ka474pte. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA LAGGING SAME MINUTE EVERY GAME
Hi there, @Galatasarayy98. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 input delay and slow gameplay
Hi there, @bajenwille780. I'm really sorry for all the frustration! Let's see if we can find out why you're lagging so much. Do you have a PC by chance? If so let’s find out how your conne..
7:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA 20 PC
Hi there, @Sisterrrrr1. You just need to load into the Origin client. You will see FIFA 20 in your library and can install from there.
4:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Full screen issue
Hi there, @UnstopableS_S. Have you checked the visual settings to see if Windowed mode is selected? Also, try taking a look at this thread for some other possible resolutions - https:..
5:30 pm, December 12, 2019 Technical Issues
EA_Aljo replied to FIFA 20 COMPANION APP WON'T LOG IN
Hi there, @ylight9618. Are you saying the app just refreshes when you try to log in and nothing happens?
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Error connecting to FUT20
Hello, @Albies25. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ba..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Earth to EA: connection problem
Hi there, @FlyingRedCat. Can you give me some more details on what your issue is? Are you disconnecting and/or lagging in matches? Also, are you on a wired or wireless connection and what ..
9:30 pm, June 16, 2020 Technical Issues
EA_Aljo replied to Ea serves in game play
Hi there, @tenderstephen. I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, what system do you play on? Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA servers do not connect to enable FUT
Hi there, @praduv0809. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to EA servers
Hi there, @xX-Mosh45akes. Thanks for reaching out to us. I'll try to help get this resolved for you. First, are you playing on a wired or wireless connection?
3:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to EA fix your * game
Hello, @Jordan97wj. This should have been resolved with an update from last year. Are you sure you have the update downloaded? ..
12:30 pm, June 7, 2020 Technical Issues
EA_Aljo replied to EA Servers
Hi there, @bigGucciso5a300 We don't have any details currently so keep an eye on our official channels. We can always go through some connection troubleshooting to try to rule out an..
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to EA Server disconnected and my squad battle match progress lost
Hi there @sujoydey18, Unfortunately, we're not able to add the points or modify your record. I'm very sorry Was this the first time it happened or do you disconnect frequently?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA Please Fixxxx Serverrrr !!! :crying
Hi there, @MASTEROC7_IR. Can you run the UO Trace again and this time send 100 packets? Thanks!
3:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to EA Fifa 20 Ultimate teamconnectivity issue
Hi there, @nicostremy5. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in ..
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft game loss
Hi there, @Thesturnpiplup. You can try the draft token tool to see if your account is entitled to a replacement one here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. If ..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Draft entered with coins, not started, now gone
Hello, @AlexSky7711. Try using the draft token tool to see if one is available. You can find it here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. Thanks!
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft Token
Hi there, @PazCorp. You can check to see if a replacement Draft Token is available here. If you frequently disconnect from matches, we should go through some troubleshooting. Just let me k..
6:30 am, June 23, 2020 Technical Issues
EA_Aljo replied to Draft
Hi there, @sneddon2003. You can go here to see if a replacement Draft Token is available. If you disconnect frequently, we should go through some connection troubleshooting. Just let me kn..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Division Rivals Disconections
Hi there, @Knaves_Wise. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconneting to main menu when there's a pause in FUT online games
Hi there, @maxdmc22. Let's see if we can find out why this is happening. First, can you tell me if you're on a wired or wireless connection?
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Disconnet for FUT champs
Hi there, @hgfdsddhj. We don't have the ability to add games. The best we can do is troubleshoot your connection. If you frequently disconnect, we should do that. Just let me know if you w..
6:00 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Disconnects
Hi there, @maximep12. Most likely, switching to a wire is going to help significantly with the disconnects. Can you try that or is your router too far away?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Disconnection from end of game
Hi there, @xstaticxx123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconnecting issues :((
Hi there, @208252072. Let's see if we can find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
4:30 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Disconnected from EA servers on Wired Connection
Hi there, @bwestever. We don't have a way to modify records. How often are you disconnecting? Wired definitely is more stable than wireless, but you're not immune to disconnecting. If it h..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnected FUT Champ
Hi there, @mehaau. We're not able to modify records. The best I can do is troubleshoot your connection. If you're frequently disconnecting, I'd like you to power cycle your equipment with th..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnect in weekend league
Hi there, @menkehorstmichel. We don't have a way to modify your record. I'm very sorry. What I can do is help troubleshoot your connection. If you've been disconnecting frequently, I'..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnect from ea server
Hi there, @rockysol10. I'm really sorry to hear this. Do you disconnect frequently or was this the first time?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Disconection on WL
Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..
3:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Disconection from Fut Champs and EA taking 2 games away from my weekend league
Hi there, @nicknd6. Unfortunately, we don't have a way to grant those wins. We're not able to modify records. As far as the disconnects go though, how often do they happen?
8:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Daniel James Future Star Objectives
Hi there, @Nett1993. You need to score 2 goals in 2 separate games. It sounds like you've only scored 2 goals in 1 game with him so far. You'll just have to keep trying. Thanks!
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Daily objective bug
@dvban7 Try completing this online. I understand it may not say that it's required, but it's possible you still need to be online for it.
4:30 pm, January 15, 2020 Technical Issues
EA_Aljo replied to DNF
Hi there, @mgts90. How often are you disconnecting from matches? Also, are you on a wired or wireless connection and what system do you play on?
4:30 pm, June 27, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Continous disconnects in Fut Champions
Hi there, @carbielo. Do you also disconnect outside of FUT Champions matches? Are you on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Constantly DC's from servers
Hi there, @arthurbf42. Packet loss would be the culprit here. You're getting a very high amount of it. Do you play on a wired or wireless connection? Also, was this test run on the same co..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Connection.
Hi there, @Hollylanexo. I'll try to help find out why this is happening. First, are you on a wired or wireless connection?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Connection trouble
Hi there, @CiqueLoco. Are you still having trouble staying connected to matches? If so, let's see if we can find out why that's happening. First, are you on a wired or wireless connection?..
5:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection issue
Hi there, @0509164436. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection is lost
Hi there, @abood202000. I'll try to help with your connection issues. First, what system are you playing on? Also, are you on a wired or wireless connection? Thanks!
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Connection error
Hi there, @jspald. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Connect Problem
Hi there, @Korhanb12. Try switching your connection to a hot spot. Then, switch back to your normal network and try playing again. Let me know if that helps or not. Thanks!
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
