Search

Search
Search Replies by entering the text above.
CtxHy
...
EA_Aljo replied to Unable to get companion confirmation mail

Hi there, @matsupikachu.   Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..

5:30 pm, April 24, 2020 Technical Issues

cE8go
...
EA_Aljo replied to Unable to connect to the servers FIFA

Hi there, @Lucawarren3.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..

3:30 pm, March 18, 2020 Technical Issues

bK5oW
...
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20

Hi there, @jujubeefrtwin   Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..

3:30 pm, April 23, 2020 Technical Issues

kqTl6
...
EA_Aljo replied to Unable to connect to FUT

Hi there, @kaboomer69.   Are you getting this message when you just try to load into FUT? If so, try deleting the Online Squads file from Customize > Profile > Delete. Let's see if tha..

7:30 pm, January 13, 2020 Technical Issues

eJpV8
...
EA_Aljo replied to Unable to connect to FIFA20 Ultimate Team

Hi there, @mudden-axel.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..

9:30 pm, April 1, 2020 Technical Issues

WwuK9
...
EA_Aljo replied to Unable to connect to EA Servers at this time

Hi there, @Pro_Gamer_Akram.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..

5:00 pm, June 25, 2020 Technical Issues

hG4Pe
...
EA_Aljo replied to Unable to connect fifa 20

Hi there, @trickymb.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..

6:00 pm, April 6, 2020 Technical Issues

bZFfs
...
EA_Aljo replied to Unable to Connect to EA Server

Hi there, @AllyAlberto    What system are you playing on? We'll go through some troubleshooting. Thanks!

9:00 pm, December 30, 2019 Technical Issues

hGneu
...
EA_Aljo replied to Ultimate Friendlies Error

Hello, @Player_cho9ahm1.   UPnP is something that should be enabled. This helps manage the devices connected to your network. Usually, when you can't play online friendlies it means your NAT..

5:30 pm, March 26, 2020 Technical Issues

6UQ9P
...
EA_Aljo replied to Transfer market not granted

Hello, @jason2053.   If you're seeing a message that says to keep playing, that's what you need to do. Just keep at it and eventually it will unlock. Make sure you're fully completing games ..

9:00 pm, January 6, 2020 Technical Issues

IEgcV
...
EA_Aljo replied to Transfer market error

Hi there, @duday82.   Have you also tried moving them using your console instead of the app?

9:00 pm, February 3, 2020 Technical Issues

AwTaI
...
EA_Aljo replied to Transfer market companion app

Hi there, @jaideng04.   Are you seeing a message that you need to keep playing in order to unlock the market on the companion app?

8:30 pm, April 14, 2020 Technical Issues

9TLAt
...
EA_Aljo replied to Transfer market

Hi there, @Heyyybrother124.   Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playi..

7:30 pm, February 18, 2020 Technical Issues

Fmnaw
...
EA_Aljo replied to Trace report etc..

@BenGrigg5    Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..

8:30 pm, December 16, 2019 Technical Issues

wa1gu
...
EA_Aljo replied to This is seriously broken

Hi there, @kamalwolz.   I'm really sorry for all the frustration. If you're experiencing lag and disconnects, we can go through some troubleshooting to see if there are any issues. First, ar..

5:30 pm, March 9, 2020 Technical Issues

OucMJ
...
EA_Aljo replied to There was an error communicating with the Fifa ultimate team servers. Please try

Hi there, @valfranses.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

6:00 pm, March 30, 2020 Technical Issues

iuclE
...
EA_Aljo replied to Technical i

Hi there, @sifunr1.   I'll try to help with this. What happens when you try to connect to FUT?

3:30 pm, June 17, 2020 Technical Issues

eroZM
...
EA_Aljo replied to Sudden internet disconnection

Hi there, @zubz_87.   We should go through some connection troubleshooting to find out why this is happening. It sounds like you're on a wired connection, but I want to be sure. Your console..

6:30 pm, May 5, 2020 Technical Issues

cleWb
...
EA_Aljo replied to Stupid sbc

Hi there, @Nicomunozzz123.   If someone has compromised your account, please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll try to help wi..

6:30 pm, February 18, 2020 Technical Issues

scOSG
...
EA_Aljo replied to Still banned on FIFA, no answer from EA or TOS Team

Hello, @iBruuuH.   When did you submit the dispute? It can take several days to get a response.

10:30 pm, January 6, 2020 Technical Issues

WveFA
...
EA_Aljo replied to Squad battles

Hi there, @AWILKINS2011.   Did this just recently start happening or have you always had a problem with disconnecting from matches? Also, are you on a wired or wireless connection?

6:30 pm, January 27, 2020 Technical Issues

ilITY
...
EA_Aljo replied to Squad battle issues

@Goon_Squad_CE0    Hi there. This is an issue we're currently investigating, but we also may be able to resolve it. Let's go through some basic troubleshooting first. Has it been a whil..

6:30 pm, March 31, 2020 Technical Issues

QdA5X
...
EA_Aljo replied to Someone Hacked my Fifa 20 account

Hi there, @nitinsoma.   Please see this article for help with hacked accounts: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..

4:00 pm, April 7, 2020 Technical Issues

DBnCc
...
EA_Aljo replied to Sokratis lost

Hi there, @shresth17.   If you're saying you purchased a player from the Transfer Market and he's now missing, try restarting FUT and see if he shows up. If he still doesn't, open a case wit..

10:30 pm, December 9, 2019 Technical Issues

4dVoS
...
EA_Aljo replied to Slow, delayed, laggy gameplay.

Hi there, @oaaron8.   Let's see if we can find out why you keep lagging. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO..

6:30 pm, April 20, 2020 Technical Issues

AcWYG
...
EA_Aljo replied to Slow slower slowesr

Hi there, @marino973.   What system are you playing on? Also, are you on a wired or wireless connection?

6:30 pm, February 6, 2020 Technical Issues

nIymL
...
EA_Aljo replied to Server disconnects after every FUT champions game

Hi there, @3badee10    Are you also disconnecting in other modes or does this only happen during FUT Champions matches?

10:00 pm, June 30, 2020 Technical Issues

c1jMd
...
EA_Aljo replied to Serevers and connection are trash

Hi there, @dracksd.   I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..

7:00 pm, March 9, 2020 Technical Issues

SBe5a
...
EA_Aljo replied to Same problem

Hi there, @BOWD3N1991.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equi..

6:00 pm, February 24, 2020 Technical Issues

OslvB
...
EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!

Hi there, @Lacikeistimeless.   When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..

4:30 pm, April 28, 2020 Technical Issues

ZOSHk
...
EA_Aljo replied to SBC submit = game crashes

Hi there, @bejdynand0.   I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..

6:30 pm, June 19, 2020 Technical Issues

qfCP3
...
EA_Aljo replied to Rivals disconnection!!

Hi there, @Mimipearce84.   I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!

6:30 pm, June 17, 2020 Technical Issues

0I298
...
EA_Aljo replied to Retrieving the traded player

Hello, @harunss88.   I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..

4:00 pm, June 19, 2020 Technical Issues

Yw2HU
...
EA_Aljo replied to Required previlage

Hi there, @Ash19971114.   This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..

5:30 pm, March 6, 2020 Technical Issues

ePUBL
...
EA_Aljo replied to Repeatedly disconnected during single player FUT draft

Hi there, @jacob_w4.   Is it only draft matches that you're disconnecting from or does it happen in other modes as well?

4:00 pm, March 31, 2020 Technical Issues

WdDKG
...
EA_Aljo replied to Regular lag in FIFA seasons

Hi there, @brydopants,   If you're still experiencing lag, I'd like to try to find out why that's happening. First, are you on a wired or wireless connection? Also, what system do you play o..

6:30 pm, June 17, 2020 Technical Issues

bmQYh
...
EA_Aljo replied to Refund SBC?

Hi there, @wildwill037v2d.   We aren't able to return items that are submitted into SBCs. I'm very sorry   The best I can advise is that you password protect your account so others can'..

4:30 pm, March 31, 2020 Technical Issues

CPVT8
...
EA_Aljo replied to Promotions packs missing in FUT20

Hi there, @rajoun99.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..

4:30 pm, January 14, 2020 Technical Issues

ta6Pm
...
EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??

Hi there, @fransciaco.   I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..

9:30 pm, June 12, 2020 Technical Issues

0dP4G
...
EA_Aljo replied to Preorder pack disappeared

Hello, @Chilla0401.   If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..

6:30 pm, December 16, 2019 Technical Issues

5mNKy
...
EA_Aljo replied to Premier League overlay

Hi there, @chrhau1991.   Does this overlay stay on for the entire match?

3:30 pm, March 10, 2020 Technical Issues

hvFTy
...
EA_Aljo replied to Poor servers

Hi there, @Dec5577.   I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..

6:00 pm, June 30, 2020 Technical Issues

tzNYk
...
EA_Aljo replied to Please let that go to ea

Hi there, @xyas4ser.   How frequently is this happening? Normally, when you take a loss, it means you disconnected from the match. If it happens often, we should go through some connection t..

5:30 pm, February 14, 2020 Technical Issues

XBlOS
...
EA_Aljo replied to Please help

Hi there, @Josh273165.   For help with banned accounts, please see this article. Thanks!

5:00 pm, June 30, 2020 Technical Issues

AjiVm
...
EA_Aljo replied to Player movement/control and unresponsive actions

Hi there, @ungrob.   What system are you playing on?

9:00 pm, December 30, 2019 Technical Issues

idDJc
...
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected

Hi there, @passing_tact.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!

4:30 pm, March 24, 2020 Technical Issues

7lwGn
...
EA_Aljo replied to Packed player card disappeared from my team

Hi there, @basse5.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:30 pm, March 2, 2020 Technical Issues

OlDZP
...
EA_Aljo replied to Opponent Quit, match lost and no objectives received

Hi there, @daze15.   I'm really sorry for the frustration! How frequently are you disconnecting from matches?

3:00 pm, March 10, 2020 Technical Issues

mErtL
...
EA_Aljo replied to Online or FUT friendlies unable to connect with friend

Hi there, @sal1989man.   I'd like you and your friend to check the NAT settings on your consoles. Which are you playing on? I'll get some instructions on how to do that. It's in the network ..

4:30 pm, January 14, 2020 Technical Issues

brt28
...
EA_Aljo replied to Online friendlies.

Hi there, @osherangel2297.   Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!

3:30 pm, March 27, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.