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EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online friendlies
Hi @JimRW19,I believe you need to press Y (Triangle on PS4) to toggle the squad updates on/off on the squad select screen. -EA_Cade
3:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Online fifa 20 ultimate team stamina issue online season also
Hi @sbnfar,Are you playing with Overload Ball Side/Constant Pressure tactics enabled? -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Online Seasons, Invitations Not Working
Hi @gr8dbailey,Are you game sharing? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to One to watch pepe still 85 rated?
Hey all, Just checking in, were your OTW's updated correctly? -EA_Cade
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Offtopic Question
Hi @chegevarrra,You can't post on the FIFA forum if your account doesn't own FIFA 20. The account you're posting with here does not have FIFA 20 associated with it. -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Odegard Objective + SBC
Hi @ChikenPooo,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offe..
4:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to Odegaard sbc
Hi @isyankarsevdali,Sorry, what do you mean exactly? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Objectives cannot be completed
Hi @billaros,I'm not seeing any other reports of this, were you able to get this one completed? -EA_Cade
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Objectives Not Registering
Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Objectives
Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Not sending email so I can reset my password
Hi @newell126890,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not receiving squad battle rewards fifa 20
@nareshdm Hi there, those rewards go out Sunday at Midnight GMT. -EA_Cade
12:30 am, January 20, 2020 Technical Issues
EA_Cade replied to Not receiving XP for Squad Battles
Hi @steffanvoss,You don't receive XP for just playing a game, you gain XP for completing objectives during the game. -EA_Cade
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not letting me complete suda Americana squads
Hi @Emmbo17,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not getting packs
Hi @Kieran2481,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Not getting my packs!!
Hi @rolleboiii,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Not connect to fifa 20 ea server
Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Not being credited for challenges
Hi @booney1996,The ball needs to clear the keeper and land inside the goal, it cannot bounce or roll across the goal line. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Not able to rescue Weekend League entrance
Hi @cotoxx1,That's a display bug we're working on, if you redeem now you'll still be placed into the weekend league currently happening. -EA Cade ..
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No rewards after S.BATTLES and Rivals
Hi @dapharoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to No progress towards “the champions
Hi @WizardOsprey313,That Objective requires 11 UCL Rare or Common items. No MOTM, RTTF, TOTT items will count. -EA_Cade View in thread ..
1:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to No commentary
Hi @Bradhuang05,Did this just start or have you never heard the commentary? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to No XP from playing FUT Games
Hi @SuitableEntree7,That's correct, you receive XP for the Objectives you complete not the games played in FIFA 20. -EA_Cade
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to No Opponents Found
Hi @mptytko152,Sorry to hear it, this still happening? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to New xbox, differen origin
Hi @steves709,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to New update
Hi @valimcshooter,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to New psn
Hi @gammelkorv,Afraid not, FIFA content is locked to the PSN ID it was created on. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to New port numbers?
Hi @apoleithe123,FIFA 20 ports are no different than the last several years. https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/ -EA_Cade
10:00 pm, February 21, 2020 Technical Issues
EA_Cade replied to New patch ( console ps4 )
Hi @bigGucciso5a300,Thanks for taking the time to share this feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to New account on Xbox
Hi @yt4333ewss,Your FIFA account is tied to the old gamertag, you can't access it from another one. -EA Cade
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to New (To Me) CM Glitches
Hi @JimMarshall,Do you have a screenshot of the shirt sales issue so I can take a look? -EA_Cade
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Never Received Objective Reward
Hi @SeanP92,Sorry to be the bearer of bad news, but according to our tools you only completed 4 of the 6 wins for that objective. -EA_Cade
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Need help
Hi @Dostanic88,I'm not showing any issues on your account. Is this the account that can't log in? -EA Cade
6:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Need an answer is this cheat ?
Hi @Allexyhno,That's a new one on me. What system was this on? -EA_Cade
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to Need an agent assitance but can't find Live Chat.
Hi @yoksulcoban,What exactly is the issue you need assistance with? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to National pride italy Error code CE-34878
Hi @tatoprofik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, January 28, 2020 Technical Issues
EA_Cade replied to National pride SBC
Hi @ketty128,You won't be able to complete them on the apps I'm afraid. You can still complete them normally on the console while this is investigated. -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to National Pride SBC bug
Hey all, You should be able to complete this on the console but not on the web or companion apps currently. It's a known issue that's being investigated by the FIFA team currently. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to My weekend league rewards are here and it's Thursday?
Hi @henryjsss,Sorry for the delay, showing that you've collected them since this post was made. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
