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EA_Cade replied to Randomly disconnected in division rivals matches

Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade

2:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Random generated Fifa20 Proclub name

@JonoHnatejko Hi. What name are you trying to use? -EA Cade

12:30 am, April 10, 2020 Technical Issues

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EA_Cade replied to R2 isn't responding to certain actions

Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..

4:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Quitters

Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..

9:30 pm, March 3, 2020 Technical Issues

MtLEk
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EA_Cade replied to Quick Sold

Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Question : How can i report cheaters ?

Hi @Drrty-D_CRO,You can report players you suspect of cheating by following the steps here. -EA_Cade

3:30 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Qualified for weekend league but says I haven’t qualified

Hi @leftyfut,Sorry to hear it. I'm not showing that you redeemed any Weekend League points this week, you did last week though and only played 4 games. -EA_Cade ..

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to QUITS RESULTS

Hi @A7mad7abib007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

3:30 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Ps4 "personal settings 1 unable to load" anyone know how to fix?

Hi @Suarezh77,Can you get us a screenshot of the error you're getting please so we know where this is occurring? -EA_Cade

4:30 pm, March 20, 2020 Technical Issues

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EA_Cade replied to Promotions packs missing in FUT20

Hi @rajoun99,Sorry to be the bearer of bad news, that code had to be redeemed by a specific time to receive all of the content. https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-discl..

6:00 pm, January 14, 2020 Technical Issues

B1k82
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EA_Cade replied to Progress Disappeared

Hi @drackonus123,Your FUT account is tied to your PSN ID, they are not transferrable. -EA Cade View in thread

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Proclubs name

Hi @vandew_08,Sorry to hear that. What system is this happening on? -EA_Cade

7:30 pm, December 19, 2019 Technical Issues

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EA_Cade replied to Problems connecting XBox account to EA

Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to Problem with online supoort

Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)

Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade

4:30 pm, March 24, 2020 Technical Issues

ILrTt
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EA_Cade replied to Problem with EA servers

Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade

3:30 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Problem in ultimate team

Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

3:30 pm, March 4, 2020 Technical Issues

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EA_Cade replied to Problem conecting to the Ea. Server

Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..

5:30 pm, June 23, 2020 Technical Issues

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EA_Cade replied to Problem after buying a pack

Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..

3:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Pro clubs speed up lag

Hi @generalchucki,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

5:00 pm, February 12, 2020 Technical Issues

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EA_Cade replied to Pro clubs season

Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Pro clubs player reset

Hi @georgec96,If you recreate your player you should be able to reassign all the points you've earned thus far. -EA_Cade

6:30 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Pro clubs minor adjustments for ea

Hi @Brian_3305_6w4r,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

2:30 pm, January 29, 2020 Technical Issues

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EA_Cade replied to Pro clubs

Hi @Hariossnavin    Can you give these steps a try and then select Rebuild Database and let me know if that helps? -EA_Cade

9:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Pro club, all data loss

Hi @papia1996,Sorry for the delay, are you still seeing this? -EA_Cade

5:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Pro Clubs Bug

Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to Pro Clubs

Hi @rolospot2013,Have you already looked over this https://help.ea.com/en-ca/help/fifa/fifa-pro-clubs/ article? -EA_Cade

7:30 pm, February 25, 2020 Technical Issues

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EA_Cade replied to Prime Icon listed for minimal price due to app stutter

Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..

6:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Premier league graphics remain on screen during gameplay

Hi @emilecox,This is being looked into by the FIFA team currently. -EA_Cade

6:30 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Premier League overlay remains on screen during match

Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade

3:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Potm aubameyang

Hi @kofirmoore,If you're sharing an account with someone we can't differentiate between who completed an SBC. On our side, someone from your home console connected to FUT and completed an SBC and that..

5:30 pm, November 22, 2019 Technical Issues

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EA_Cade replied to Poor gsme play xbox fifa20

Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Points not added

Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

4:30 pm, April 3, 2020 Technical Issues

isBo8
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EA_Cade replied to Please read EA

Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Please help?! Cant Trade in FIFA

Hi @gamestop435,Were you trading heavily before this happened? It sounds like you mat have hit a form of bot detection. -EA_Cade

10:30 pm, November 13, 2019 Technical Issues

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EA_Cade replied to Please help me get the club back.

Hi @M8rf,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

3:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Please help - ea sports login

Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

6:30 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20

Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Please help

Hi @waxme56,What system is this on? I'm not showing any widespread connection issues. -EA_Cade

4:00 pm, January 23, 2020 Technical Issues

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EA_Cade replied to Playing away or at home

Hi @Hidduuh03,The player with the best connection to the server plays as the Home team. -EA_Cade

8:30 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Playes Stats window freezes in game

Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade

7:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Players stuck in transfer targets for over a month

Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade

7:30 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Players Indicator off

Hi @ShabbaRanksOG,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career mode or Tournament save file and let me..

8:00 pm, January 31, 2020 Technical Issues

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EA_Cade replied to Player stuck in transfer list

Hi @Lazy_Tradie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Player selss for less coins than I asked on the trasfermarked

Hi @1111111ggdsw2,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Player search bug

Hi @waseemabdul7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

6:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Player not found in my club

@rohit090 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.   We can't assist with this type of issue via AH..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Player name says undefined in post match graphics after getting the ball.

Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade

9:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Player just disappeared from my listing

Hi @alexc096,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:30 pm, November 21, 2019 Technical Issues

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EA_Cade replied to Player gone

Hi @sabbani,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

4:30 pm, January 16, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.