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EA_Cade replied to Unresponsive play
Hi @nathanswinny,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Unrecognised email account
Hi @woodus_126,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Unplayable
Hi @waseemabdul7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Unlinking ea from gamertag
Hi @Goingbridge56,You would only get that message if you're trying to use a gamertag that was on the Xbox already, you'll need to create your own gamertag and EA account to bypass this. We cannot gran..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Uniform Default error and latency
Hi @BenGrigg5,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Unfair match ups
Hi @azizgkay2,In Division Rivals you're matched on location and Division, the content of your team is not factored into the matchmaking process at this time. -EA_Cade
4:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unfair banned fromEa. Pls help
Hi @Taninqwe,If your PSN account was banned you'll need to speak with SONY support http://bit.ly/ContactPSSupport on this rather than with us. -EA_Cade ..
2:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Unfair Matchmaking
Hi @ozerg5,Matchmaking never looks at your OVR, only your location and division. You're jumping in at the tail end of the game's content cycle while other players have been collecting high rated items..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Unable to sub, make tactical changes, all players undefined
Hi @coyelt84,This issue was resolved with the latest Title Update for FIFA 20, when was the last time this occurred? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to search and connect with friends
Hi @ayniabDan,Apologies, I don't have a Switch with me at the moment to test this but have you tried adding your son as a friend on your profile page on the Switch already? -E..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to reach you Support
Hi @titopouchka,Sorry to hear it. You can share them here if you like. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to play Online with my friend
Hi @TomyGT1002,Are either of you playing on IPv6? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Unable to login to ultimate team using my wired LAN connection
Hi @vssharma556,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Unable to login to fifa 20 on xbox
Hi @xxkillakal7,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
8:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unable to login Nintendo Swith Fifa 20
Hi @sammie677,That would indicate the Nintendo account is a Child Account, we cannot grant access on our side. -EA_Cade
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Unable to link ea with twitch
Hi @chokos1926,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Unable to connect to fut account
Hi @KNGFUS,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea server fifa 20 ps4
Hi @samrock81,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to connect to FIFA 20 Ultimate Team
Hi @nogamenol1fe0v0,Sorry for the delay, was out of office. Is this still happening? -EA_Cade
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers at this time
Hi @Duguqiubai87,What system is this happening on? I'm not showing any trending issues on our side with connectivity. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers FIFA 20 Xbox One
Hi @Ricaa31,When you connect on a Hot Spot were you able to actually play a game? If so, that would clear any account issue and allow you to go back to your normal means of connecting. You can also tr..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server on PS4
Hi @RiSa_Sa_ZR,Sorry to hear it. Where exactly are you getting hung up? -EA_Cade
6:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server
@Gianvt Gotcha, I would run through these real quick https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/and then if those steps don't resolve the issue please run the UO trace in the..
7:30 pm, November 11, 2019 Technical Issues
EA_Cade replied to Unable to connect FUT20 - Origin Account expired
Hi @kenclickrich,Looks like you were playing on an Origin Access membership which expired yesterday, you would need to resubscribe to continue playing. -EA_Cade ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Unable to complete the basic sbc due to it keep crashing
Hi @NICKRTGD,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this per..
6:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Unable to buy fut points most of the time
Hi @erlenror,Do you ever get an error message that the content may no longer be for sale as well? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019
Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Ultimate team squad
Hi @stavongiii,Your previously created squad? If so, that's tied to your PSN ID. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Ultimate team log in
Hi @omarfehr,Sorry to hear it. What system is this happening on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate team error
Hi @ayalhoshan,Try again now please. -EA_Cade
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Ultimate team connection
Hi @Nicdruz1,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team access error
Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Ultimate team
Hi @xxielliottixx,Give it a shot now please. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to UNPROFESSIOAL AGENTS, COSTED ME THINGS
Hi @corsac16,Sorry to hear this, we have 0 ability to transfer content between PSN ID's like you're describing. It sounds like the agent was confused as to what you were trying to accomplish and simpl..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to UCL Werner
Hi @davidjacquett,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Twitch prime
Hi @BowTwinkle,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Twitch Linking - no pack
Hi @ThechosenVIE,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Trouble with Bruno Fernandes rewards
Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Trouble conect my son to fut
Hi @missshealy,What exactly is happening when he tries to connect to FUT? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Transfermarket connection failure
Hi @cheesehead0708,That sounds like an anti-bot detection, you'll want to ease up on the transfer market for a while and it should fall off. This is an automated process, nothing we can do here to rem..
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Transfermark ban
Hi @Beyko25,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Transfer window freezes
Hi @PalZsolt83,Sorry to hear it, the game locks up on transfer deadline day completely? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Transfer market freeze cost me 200000 coins
Hi @raybuff91,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the t..
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Transfer market bug
Hi @amIcooL92,We have never been able to replicate an issue with the Transfer Market buying an item instead of bidding on it. If there were a bug with the transfer market we would see thousands of pos..
10:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Transfer market banned
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Transfer market
Hi @FastestGaming10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
