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EA_Darko replied to WL rewards
Great to hear that it is sorted @clubjarne. Darko
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Volta mode issue. Problem to login.
Hey @rubinofficial if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Unlink/Move PS Account from EA Account
Hey @BamoToast if you have spoken with our live support and they have advised that there is nothing that they can do then I'm sorry to say that there is nothing that we can do on AHQ to chan..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to Unfair ban
Hey @thimes2692 for any TOS related issues you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/a..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Unable to start games in Volta.
Hey @niall509 if you continue to see issues then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
1:30 pm, March 26, 2020 Technical Issues
EA_Darko replied to Unable to enter match
Hey @sharmakartik12 what is happening when you attempt to start a match? Are you seeing an error message of some kind?Darko
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Unable to connect to server for fifa
Hey @garydevine901 if you are having issues connectin then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
2:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Unable to connect to ea servers on PC platform
It sounds like you may be having issues with your connection @zNEVEl2MORE-. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Unable to connect to EA Servers (PC)
Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Ultimate team disappeared overnight
Hey @willemtrom for missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at&n..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to UT DISCONNECTION CONSTANTLY(NOT WIFI OR PS4 PROBLEM)
Hey @ibrahimzyad from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to URGENT URGENT URGENT, after escalating my case, this is my last resort
It sounds like you may be having issues with your connection @JPBennett123. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Twitch Prime Rewards
Hey @Fatss093 if you are missing items that you believe you should have then you will need to speak with one of our chat support advisers who will be able to advise you further. &..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Transfer market unavailable
Hey @Chieftan_Papi, can you grab me a screenshot of what it is you are seeing when you try to use the transfer market? Darko
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Transfer market access
Hey @TygrrFUT, firstly we don remove posts unless they are in breach of the rules and if that is the case then we will reach out to you. It is most likely the case that your post was marked ..
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Transfer Market Ban - What to do if EA refuses to remove ban?
You will need to speak to our Terms of Service team in relation to any ban @AristoKalos05. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Tranfe
Hey @Emrelzr53 if the transfer market is locked then the only way to unlock it is by continuing to play and explore all aspects of FUT. It is not possible for us or anyone else to unlock it ..
2:30 pm, November 17, 2019 Technical Issues
EA_Darko replied to Trace Report. What does it mean?
Hey @BenGrigg5 those speed tests don't really help in diagnosing issues. A speed test is one done on optimal settings and are not treflcivetive of actual bandwidth use. For exa..
2:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to The game stops during the save - SAVE IS FAILED
Sorry to say @kepinho22 but if your save file is corrupt then there is nothing that we can do to retrieve it. What is the exact error message that you are seeing when this occurs? &nb..
5:00 pm, March 13, 2020 Technical Issues
EA_Darko replied to The Match speed is too fast
Hey @SkilledHatrick I'm not seeing any other issues relating to this, to start with I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to TOS team
Hey @fcf13 the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ Click Contact usat the t..
5:00 pm, December 16, 2019 Technical Issues
EA_Darko replied to Submitting SBC
Hey @ActualGB would it be possible to share the full error message as you are seeing it? Generally, these error messages contain information that lets us narrow down the cause of the ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Stuck in loading screen on fifa 20
Hey @jakehotspur01 can I ask on what platform are you seeing this issue? Do you need to force close the game in order to exit out? Darko
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to Squad battle disconnects
Hey all if you are having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-trou..
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Servers
Hey @marcelleno can you let me know what error message you are receiving? The more info we have the better we can help but if you are having issues with your connection I would s..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Serious Button & Gameplay Delay’s
If you are playing on a modern TV @LOZZA7312 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bel..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Selling player for wrong amount
Sorry to say @M4cca80 but there is nothing that we can do in instances of accidental bids, listings or submissions.We are not able to reverse the action or return the item.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to SBC
Hey @ZxIISONIC69 can I ask, to which SBC are you referring? Do you see an error message of any kind? The more info we have the better we can help.Darko
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Problem with Login, lost Emailaccount
Hey @LosVince if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.c..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Problem with Game Lag delay and game mechanic and usseles support
Hey @CrazyFerasBG when posting on AHQ we would ask that you keep it polite. If you are playing on a modern TV you need to ensure that all post-processing features are disabled and tha..
12:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Problem playing with a friend
Hey @LFRMartins99 generally if you can play with some friends but not others then it can be something as simple as a NAT issue. Can you and your friends who can't play together all check you..
9:00 am, March 20, 2020 Technical Issues
EA_Darko replied to Problem icon swap
It sounds like you may be having issues with your connection @gianky921003. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Please ban the PC Squad Battles cheaters!
Hey @NeXTA111 if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/ W..
2:30 pm, February 28, 2020 Technical Issues
EA_Darko replied to Players disappeared after update
Hey @Haukur94 if you are missing items then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can conta..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Player gone
Hey @KillCommanderr if you are missing items then I would suggest that you speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Player disappears
Hey @bar54612 can you check your unassigned pile to see if the item is there? If not and you are unable to find it then you will need to speak with one of our phone or ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to PLEASE GIVE MY COINS BACK!
Sorry to say @Tayler-Plays2 but there is nothing that we can do for accidental bids, listings or submissions. We are unable to return your coins or reverse the action. Darko
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Opponents disconnects after scoring
Hey all for the issue that you are seeing I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-b..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hey @A7mad218 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Can y..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Online Draft unplayable on PC
It sounds like you may be having issues with your connection @Efun116. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
11:30 pm, May 31, 2020 Technical Issues
EA_Darko replied to Not getting free packs
Hey @Williamtinsle last week was the final week of packs. If you purchased the game on launch and registered for your packs then you would have received them all with the final packs being d..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to No access to fifa 20 fut web app transfer market.
Hey @Haitianuno and @omarisssa, if you have not received access to the transfer market yet then you will need to continue playing and exploring all aspects of FUT. It is not poss..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to No Opponents Found
Hey @d27rK on what platform are you seeing this issue? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:00 pm, March 14, 2020 Technical Issues
EA_Darko replied to New equipment. Trace Reports done.... it’s still the same.
Hey @BenGrigg5 can you share your UO Trace, Path Ping or Trace Route with us so that we can take a look at your connection? Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to New account - more than 120 games played. Web app still locked
Hey @Prftrm, in order to unlock the transfer market you will need to explore all aspects of FIFA. There is no other way to gain access. Darko
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to My opponent Disconnects I LOOSE THE GAMEEEE!!!
Hey @li-nsenity it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to My fifa 20 got stuck in intro
Hey @sami_sanak can I ask on what platform you are seeing this issue and have you tried anything yourself to fix the issue? The more info we have the better we can help. Darko
1:00 pm, March 26, 2020 Technical Issues
