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EA_Darko replied to Unable to connect to server for fifa
Hey @garydevine901 if you are having issues connectin then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
2:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Unable to connect to EA Servers (PC)
Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to URGENT URGENT URGENT, after escalating my case, this is my last resort
It sounds like you may be having issues with your connection @JPBennett123. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Twitch Prime Rewards
Hey @Fatss093 if you are missing items that you believe you should have then you will need to speak with one of our chat support advisers who will be able to advise you further. &..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Transfer market unavailable
Hey @Chieftan_Papi, can you grab me a screenshot of what it is you are seeing when you try to use the transfer market? Darko
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Tranfe
Hey @Emrelzr53 if the transfer market is locked then the only way to unlock it is by continuing to play and explore all aspects of FUT. It is not possible for us or anyone else to unlock it ..
2:30 pm, November 17, 2019 Technical Issues
EA_Darko replied to The ea servers ar unable to process my request fifa 20
Hey @basos19 for connection issues I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshootin..
6:00 am, April 12, 2020 Technical Issues
EA_Darko replied to TOTW sbc compensation
Hey @gospodin991 if you are have not received an item back that was promised then the best thing to do is to speak with one of our phone or chat support advisers who will be able t..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to THIS GAME IS A DISASTER
It sounds like you may be having issues with your connection @Lacikeistimeless. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Stuck in loading screen on fifa 20
Hey @jakehotspur01 can I ask on what platform are you seeing this issue? Do you need to force close the game in order to exit out? Darko
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to Something is SERIOUSLY wrong
It sounds like you may be having issues with your connection @BenGrigg5. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
5:00 pm, December 11, 2019 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to SBC expired early
Sorry to say @cian010 but if you missed the deadline to submit the SBC then there is nothing that we can do to change this. We are not able to extend the deadline or offer it again.Darko
2:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to SBC
Hey @ZxIISONIC69 can I ask, to which SBC are you referring? Do you see an error message of any kind? The more info we have the better we can help.Darko
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Problem with Login, lost Emailaccount
Hey @LosVince if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.c..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Players disappeared after update
Hey @Haukur94 if you are missing items then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can conta..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Player gone
Hey @KillCommanderr if you are missing items then I would suggest that you speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Personal setting 1 problem fifa 20
Hey @takeaw when you see the error about Personal Settings Failed to load, the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Once done launch..
9:00 pm, November 27, 2019 Technical Issues
EA_Darko replied to Origin email
Hey @KeanuR-04 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://hel..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Opponents quitting but still receiving the loss
If you are receiving a loss @cmoura123 then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troub..
1:00 pm, March 14, 2020 Technical Issues
EA_Darko replied to Opponents disconnects after scoring
Hey all for the issue that you are seeing I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-b..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Not getting security code in my email on
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Darko replied to Not getting security code in my email
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
2:13 am, November 11, 2019 Technical Issues
EA_Darko replied to No Opponents Found
Hey @d27rK on what platform are you seeing this issue? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:00 pm, March 14, 2020 Technical Issues
EA_Darko replied to New equipment. Trace Reports done.... it’s still the same.
Hey @BenGrigg5 can you share your UO Trace, Path Ping or Trace Route with us so that we can take a look at your connection? Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to New account - more than 120 games played. Web app still locked
Hey @Prftrm, in order to unlock the transfer market you will need to explore all aspects of FIFA. There is no other way to gain access. Darko
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to Missing 2200 Fifa points
Hey @KingUgas if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's b..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Lost game in draft
It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Login verification wrong email fifa20
Hey @jongalmf if you do not have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Language issue Fifa 20
Hey @Taisels_ language options will be dependent on your geographical location, your console and where the game was purchased from. Can I ask where you are located and where you..
4:00 pm, December 9, 2019 Technical Issues
EA_Darko replied to I quick sell (Sergio Ramos , Lenglet , Ter Stegen), and I want to recover them
Hey @KOR_hanjungkim there is nothing that we can do in cases of accidental bids, listings, submissions or sells. We cannot return the item or reverse the action.Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to I lost my connection due to your issues with ea servers and it costs me 2 wins
Hey @patrix311 if you continue to see issues with connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
12:30 pm, March 3, 2020 Technical Issues
EA_Darko replied to I accidentally submitted my icon swaps players into an SBC
I'm sorry to say @adr567631 but there is nothing that we can do in instances of accidental bids, listings or submissions. We are not able to return the item or reverse the action.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Highly Unsatisfied with my game
It sounds like you may be having issues with your connection @hsasaki5. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Green lights on the main menu and error ce-34878-0 (ps4)
Hey @Telkiesky6 this error is a PS4 error to say that the software crashed, best thing to do is to try the following steps: Restart your console: Turn off your console and then turn it ba..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Getting driver crashes when cheaters are losing
Hey @PMAlex280794 is the error you are seeing related to DXGI_ERROR_DEVICE_REMOVED. If so this error is one relating to your GPU and no tin fact FIFA, the best thing to do is a clean install..
7:00 am, April 21, 2020 Technical Issues
EA_Darko replied to Get Kicked out of every online game I play
Hey @Tropicalkillerx it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
6:30 pm, December 13, 2019 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Game froze after winning a weekend league game and I was given the loss
It sounds like you may be having issues with your connection @conor157. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Game disconnecting
It sounds like you may be having issues with your connection @shwayneybaby. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/elp..
5:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Fut 20 Point with PS Plus
Hey @MotassemJa the PS+ offer is being run by Sony and EA does not have anything to do with it. I know in the past the points have not been added for a number of weeks though if you h..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Frequently getting kicked out of matches in fut 20
Hey @carbolightjr and @Alibrime from your posts it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Forced to watch lag replays after div rivals match
That's an odd one @nikhilp96 and not one that I have seen myself. Can I ask, on what platform are you seeing this issue and are you seeing any issues in other modes? Darko
8:30 am, February 10, 2020 Technical Issues
EA_Darko replied to Fifa20 speed
Hey @bigsanny80 if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any num..
5:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa20
Hey @teresa1kan if you are still seeing this issue would you mind going ahead and screenshotting it for me? Darko
2:00 pm, December 12, 2019 Technical Issues
