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EA_Aljo replied to Fut champs
Hi there, @Augustus-AR- Unfortunately, we don't have a way to modify records or add more games to play. I'm very sorry If you are frequently disconnecting from matches, I'd lik..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Fut Champs games - constantly getting speed up lag on PS4
Hi there, @amalvm007. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Fifa compainon app
Hi there, @mitchelln1c2. Be sure to check your spam/junk folders. Also, if using Gmail, check the Promotions tab. If you still can't find it, open a case with a live support advisor here:&..
4:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Fifa 20 speed lag
Hello, @wifi86123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back onl..
4:30 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Fifa 20 review
Hi there, @EthanMcfc2007. Can you give me some more details on what's happening? Are you disconnecting and lagging frequently? Also, do you play on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Fifa 20 objective week 6 gold fast finish
Hi there, @artemis89fr. Can you give me some details on what your issue is? Thanks!
7:00 pm, April 21, 2020 Technical Issues
EA_Aljo replied to Fifa 20
Hi there, @clarep02. You can try to change your EA ID by logging into your account at www.origin.com.
7:00 pm, March 26, 2020 Technical Issues
EA_Aljo replied to Falsely transfer banned
Hello, @TrickShot06x. Please see this article for details on disputing action taken on your account: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accou..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT Speed Up Lag STILL!!!
Hi there, @ryvnkey. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ..
5:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to FUT Champions connectivity error
Hi there, @scrappy1818. How frequently are you disconnecting from matches? Unfortunately, we can't modify records so there's nothing we can do about this particular match. The best we can ..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT CHAMPS DISCONNECT
Hi there, @reusson117. Was this the only time you've disconnected or does it happen more frequently? Unfortunately, we're not able to modify records so we can't do anything about the loss...
7:00 pm, April 13, 2020 Technical Issues
EA_Aljo replied to FUT 20 - Can't Connect
Hi there, @mklinke9. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, February 26, 2020 Technical Issues
EA_Aljo replied to FIFA20 FUT disconnects when I win and gives me a loss
Hi there, @chopalan2013. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to FIFA LAGGING SAME MINUTE EVERY GAME
Hi there, @Galatasarayy98. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Full screen issue
Hi there, @UnstopableS_S. Have you checked the visual settings to see if Windowed mode is selected? Also, try taking a look at this thread for some other possible resolutions - https:..
5:30 pm, December 12, 2019 Technical Issues
EA_Aljo replied to Error message shown when entering FIFA 20 UT
Hi there, @Zombiekidhunter. Which system are you playing FIFA 20 on?
7:00 pm, April 13, 2020 Technical Issues
EA_Aljo replied to Error connecting to FUT20
Hello, @Albies25. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ba..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Earth to EA: connection problem
Hi there, @FlyingRedCat. Can you give me some more details on what your issue is? Are you disconnecting and/or lagging in matches? Also, are you on a wired or wireless connection and what ..
9:30 pm, June 16, 2020 Technical Issues
EA_Aljo replied to EA fix your * game
Hello, @Jordan97wj. This should have been resolved with an update from last year. Are you sure you have the update downloaded? ..
12:30 pm, June 7, 2020 Technical Issues
EA_Aljo replied to EA Please Fixxxx Serverrrr !!! :crying
Hi there, @MASTEROC7_IR. Can you run the UO Trace again and this time send 100 packets? Thanks!
3:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to EA Fifa 20 Ultimate teamconnectivity issue
Hi there, @nicostremy5. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in ..
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft entered with coins, not started, now gone
Hello, @AlexSky7711. Try using the draft token tool to see if one is available. You can find it here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. Thanks!
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Division rivals, competition closed?
@trevafc80 Hi there, Division Rivals weren't available briefly while rewards were being calculated. It should be fine now. Are you still having trouble with it?
6:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Division Rivals Disconections
Hi there, @Knaves_Wise. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconnet for FUT champs
Hi there, @hgfdsddhj. We don't have the ability to add games. The best we can do is troubleshoot your connection. If you frequently disconnect, we should do that. Just let me know if you w..
6:00 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Disconnects
Hi there, @maximep12. Most likely, switching to a wire is going to help significantly with the disconnects. Can you try that or is your router too far away?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Disconnection from end of game
Hi there, @xstaticxx123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconnection after final whistle in draft
Hi there, @dorabu69. I'm sorry for the frustration! How frequently is this happening to you? Unfortunately, we don't have a way to modify records so we can't do anything about the loss. We..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Disconnecting issues :((
Hi there, @208252072. Let's see if we can find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
4:30 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Disconnected from EA servers on Wired Connection
Hi there, @bwestever. We don't have a way to modify records. How often are you disconnecting? Wired definitely is more stable than wireless, but you're not immune to disconnecting. If it h..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Contacting ea
Hi there, @TrickShot06x. You can contact @EAHelp through Twitter or open a case here to speak with a live person: http://bit.ly/EA_Contact_Us.
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Code not working for free packs for champions edition fifa 20
Hi there, @rhys0484. Which platform did you purchase the Champion's Edition for? Also, did you pre-order or purchase after the game had launched. Also, there are multiple ways to ge..
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Code
Hello, @thegreatesteva18. Can you give me some more details? What exactly is happening?
3:30 pm, February 5, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Captcha Error Not allowing me to play Online FUT Draft
Hello, @pj13x. Can you try connecting to a hotspot and see if the CAPCHA loads? If it does, once you pass it, go back to your normal connection and see if it works.
4:00 pm, January 23, 2020 Technical Issues
EA_Aljo replied to Can’t login to FIFA 20 companion app
Hi there, @yaboyjosh7. What is the message you're seeing when you try to sign in to the companion app? Thanks!
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Can’t access my fut Champions rewards in fifa 20
Hi there, @1234556789009 FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks! View in thread
1:30 pm, June 22, 2020 Technical Issues
EA_Aljo replied to Cant choose email for connecting ea servers
Hi there, @olelbis. It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't log in to EA in FIFA 20 on PS4!
Hi there, @Auburnrulz2008. We're currently experiencing an issue with our services so you may not be able to connect. Please keep an eye on our official channels for updates. Thanks!
9:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Button delay unplayable
Hi there, @eggielfc. I'll try to help with this. First, are you on a wired or wireless connection?
4:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Button delay has messed this game up now.
Hi there, @Xvfl-nozza007. Normally, we can figure out why you're experiencing so much delay. If you decide to play again, I'd like you to power cycle your equipment with the following..
5:00 pm, February 21, 2020 Technical Issues
EA_Aljo replied to Another DNF
Hi there, @garethlambert. Is this happening frequently or was it just this one time since you started playing again over the last couple of weeks?
4:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Account reset
Hi there, @jdewwwss Try contacting @EAHelp through Twitter. They can look into this for you. Thanks!
6:30 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Accidentally made a quick sale to the ninety-sixth Modric.
Hello, @Feloiegor. Unfortunately, we can't reset the timer for you. You'll have to wait until another attempt is available.
7:30 pm, June 9, 2020 Technical Issues
EA_Aljo replied to Accidantly quick sold acadamy Ødegaard 84 rated
Hi there, @aapie023nl. Try using the instructions in this article to help with recovery items you've quick sold: https://help.ea.com/en-us/help/fifa/learn-about-quick-sell-recovery-in..
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to A question about the connection issue
Hi there, @Kaung29. There are a lot of different variables involved with lowering ping times. One that is very important is your proximity to the server your connecting to. The farther awa..
5:30 pm, April 29, 2020 Technical Issues
