Search
Search
EA_Cade replied to FIFA20 SBC Issue
Hi @KelvinShi0327,If you completed the League SBC before the new player was available yesterday at 6 PM GMT you won't be able to pick him, this is the same across all League SBC's. ..
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA DID NOT GIVE MY PACKS
Hi @FB1907KAAN1998,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20: An error occurred and your squad was not saved
Hey all, if you get a DNF for any reason and haven't reconnected to FUT since, your players enter a "locked" state, meaning you won't be able to edit your squads or list players until you reconnect to..
8:00 am, December 2, 2019 Technical Issues
EA_Cade replied to FIFA 2020 Doesnt Start
Hi @charan124,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
7:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 wont launch
Hi @ErZonta,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
8:00 pm, January 31, 2020 Technical Issues
EA_Cade replied to FIFA 20 will only download 20%
Hi @sormon,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to FIFA 20 ultimate team crash
Hi @Jarleik,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 ultimate team Error
Hi @mikelaurensen112,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 installation in progress
Hi @Aishaa_1303,Hiya, that's indicative of a corrupted install - have you tried deleting the app and then restarting the install? -EA_Cade
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training
Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on match start
Hi @Zachsby,Looks like your video card is crashing, have you updated your drivers lately? -EA Cade
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashed after update
Hi @AnS2294,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 crash on startup on PC with memory dump
Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Unable to save personal settings 1 (PC)
Hi @CG_Yoshino,Sorry for the delay, you're not seeing anything in the Customise - Profile - Delete menu? -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to FIFA 20 Ultimate team menus constantly freezing
Hi @nrs929,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Freezes PC
Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 Stuttering
@AlphaTyphoon Hiya. Nvidia have acknowledged an issue with their latest driver release and are working on a hotfix at the moment. -EA Cade
1:30 pm, April 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Stuck in pre match training
Hi @OmageC,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persi..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FIFA 20 Screen Flickering
Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 stuck at connecting to ea servers.
@threeredbulls Hiya, is this still happening? -EA_Cade
9:00 am, January 29, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 HIGH LATENCY AND PING
Hi @gsr1x,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC crash
Hi @Theunger2201,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 Low Detailed Quality.
@ItsMe_Mamareza I'm not seeing any issues with the quality in your picture, perhaps you could get me a video? -EA Cade
5:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to FIFA 20 LAUNCH ISSUES
Hi @marioss79,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to FIFA 20 Freezing mid game
Hi @chromecorleone21,What system is this happening on? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to FIFA 20 Exits to Desktop with No Error
Hi @mrbluezmanvx9,Sorry for the delay, is this still happening? -EA_Cade
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 EA connection
Hi @BlackEagle844,What system is this happening on? -EA_Cade
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 Division Rival rewards mistake
Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 Dempo-Black Screen
@dynamo-fanKyiv wrote: @EA_DarkoI finally launch FIFA 20 Demo! Just install these Windows updates: KB3000850, KB3003057, KB3014442, KB4512938, KB3172614. You may use WSUS Offline Update (method b..
8:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 Crashing after Windows 10 and GeForce Driver Update
Hi @Coach_Jacobs,That's no good, have you already tried rolling back the driver? -EA Cade
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
8:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA 20 - re-install
Hi @MAGG1E789,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to FIFA 20 - Gold Pack DLC PS4
Hi @mubs123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 (PS4) FPS drop when kick off or goal kick
@wlf723 Heya, can you tell me the make and model of your monitor/TV screen please so we can look into this further? -EA_Cade
11:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FIFA 20
Hi @inmyleague00,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that he..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to FIFA 09 player
Hi @dante2564,I'm showing that you received and opened the pack for that challenge. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Error with FIFA Fut. SBC. National pride Spain.
Hi @S1nex,Currently that SBC needs to be completed from the console, not the companion or web apps. It's been sent up for investigation. -EA_Cade ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Error to open FIFA 20 on PC
Hi @Jonspadeto,Can you ensure you have all available Windows updates installed and let me know if this persists?Also, disabling programs like MSI Afterburner/ Geforce Experience can prevent this from ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Error message: an error has occured in the following application (CE-34878-0)
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
7:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to Error connecting to fifa 20 ultimate team
Hi @antrikos90B,Sorry for the delay, was out of office. Is this still happening? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Error connecting to FIFA 20 ultimate team - for a week!!!
Hi @abc1217982002,Give it a shot now. -EA_Cade
2:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Error communicating to the servers
Hi @southstandrules,Looks like you may have hit a form of bot detection, it should clear on its own after a period of inactivity on the market. -EA Cade
2:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Error 0x8027025a on Xbox One FIFA 20
Hi @Maxamilion2,You're probably going to need to update the console for the game to launch. You can try this first if it's more convenient - from the Xbox dashboard select Settings- All Settings- Net..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to End of my tether with FUT unable to connect
Hi @ntrugby123,Have you tried disabling your Login Verification and then reconnecting to FUT yet?http://bit.ly/Managesecuritysettings -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Ea servers error
Hi @simsim2013,Sorry for the delay, is this still happening? -EA_Cade
6:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to Ea account won’t connect to ps4
Hi @dragonglory1052,What happens when you try to follow these steps http://bit.ly/Link_your_gamertag? -EA_Cade
10:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Ea account for online features
Hi @legendc34totynam,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via A..
11:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to EA server disconnected. Squad battle lost
Hi @smith_utd1987,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
