Search
Search
EA_Cade replied to Online friendly issues solution 2020
Hi @Tillyabduls,Thanks for sharing! -EA Cade
4:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online friendly issue fifa 20
@doronde78 Hiya, what system are you playing on? -EA_Cade
8:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online friendlies
Hi @JimRW19,I believe you need to press Y (Triangle on PS4) to toggle the squad updates on/off on the squad select screen. -EA_Cade
3:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Online Friendlies PS4 Bug?
Hi @osustu99,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career mode save file. Then let me know if this persists? ..
9:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Objectives
Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Not receiving squad battle rewards fifa 20
@nareshdm Hi there, those rewards go out Sunday at Midnight GMT. -EA_Cade
12:30 am, January 20, 2020 Technical Issues
EA_Cade replied to Not receiving match earnings or rival points
Hi @coolblackhawk,Does exiting FUT and reentering update your Coins/XP/Rivals points? -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Not getting my weekly packs?
Hi @itssTheFlash,Weekly packs have now ended. More information here: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not been given my weekend league access
@xnzsrta5b1yi If you redeemed FUT Champions access last week you would have been qualified for the last weekend's competition. I'm showing that you qualified for access and then played 0 games. ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not active in game error message on screen for entire game
Hi @PlainApple8,Sorry for the delay, was out of office when this was posted. Are you still seeing this message appear? -EA_Cade
4:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No rewards after S.BATTLES and Rivals
Hi @dapharoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to No movement arrow
@phantom666 Hiya, are you referring to the movement arrow you toggle on/off in game under the trainer settings? -EA_Cade
12:00 pm, December 23, 2019 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to New xbox, differen origin
Hi @steves709,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to New psn
Hi @gammelkorv,Afraid not, FIFA content is locked to the PSN ID it was created on. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Need help seperating xbox account from ea account.
Hi @jondeg1519,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Need an agent assitance but can't find Live Chat.
Hi @yoksulcoban,What exactly is the issue you need assistance with? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to National pride italy Error code CE-34878
Hi @tatoprofik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, January 28, 2020 Technical Issues
EA_Cade replied to National pride SBC
Hi @ketty128,You won't be able to complete them on the apps I'm afraid. You can still complete them normally on the console while this is investigated. -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to National Pride SBC bug
Hey all, You should be able to complete this on the console but not on the web or companion apps currently. It's a known issue that's being investigated by the FIFA team currently. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to My weekend league rewards are here and it's Thursday?
Hi @henryjsss,Sorry for the delay, showing that you've collected them since this post was made. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to My verification code is not being sent to my email.
Hi @tgfrgghjh,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to My stamina bar
Hi @ffdert567bv,Do you have it set to display? From the in game pause menu settings it's under Visual. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to My player dissapear
Hi @Rosinho2002,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to My keyboard controls switch
Hi @Tbeast-D-Gam3r,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists?..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to My gold coin is missing
Hi @cyp0825,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to My game crashes in fut friendlies right after we choose the shirts
Hi @zizo32755,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pe..
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to My friend is a football player and couldnt get his own card?
Hi @Egzup,A Pro Player item is granted to an account via the Club reaching out to the FIFA team directly. If the Club the player plays for is in FIFA 20 they will have a process for this and a contact..
7:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to My friend deleted my FUT account?
@pysta95 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
10:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to My friend cant play online with only 2 friendlies. White screen problem
Hi @Egzup,That usually means that person has a strict NAT type or is on IPv6. You'll want to get them to set a Static IP to their PS4 and then place it in a DMZ. If they're on IPv6 there isn't much we..
4:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to My email has become invalid
Hi @a-woke-ken,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to My acount was compromised
Hi @0256763467423,If you're missing content you'll need to reach out via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance; we cannot assist with this type of issue here. Our support..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p
Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to My Transfer Targets
Hi @ulisesfern279,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to My Swap Icon Disappeared
Hi @maem200510,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to My Origin acc has stolen.
Hi @felixburak,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to My FIFA 20 doesn't lunch
Hi @cryszacs,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to My Account has been suspended
Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Moves to League without me moving when I change the tab in the transfer market
Hi @FlyingCupid87,I'm not seeing any other reports of this, what platform are you playing on? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Missing squad-battles points
Hi @Anto5526,If you aren't getting points after a game you've either played all 40 games this week or you've refreshed the rest away. -EA_Cade ..
11:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Missing players and items
Hi @zFozzy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Missing packs and Group Rewards for Throwback Marquee Matchups SBC
Hi @JD_Foz9,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Missing mertens
Hi @IAMTHEONE360,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Missing an icon swaps token
Hi @Phil-Walsh1,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We don't have the ability to see content on AHQ I'm afraid. ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Missing TOTY kit after voting the XI
Hi @Proprio_Dina,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 15, 2020 Technical Issues
