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EA_Cade replied to I can’t sub any player
Hi @A-M-A-Z-A11,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to I can’t select manager in FUT Draft
Hi @Gimbownik69,Hiya! For this issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance.Looks like we're going to need to reset your draft. ..
9:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I can’t play squad battles
Hi @themegachris16,Apologies for the delay! This issue was resolved shortly after your post. -EA_Cade View in thread
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to I can’t log into Fifa 20 ultimate team
Hi @gianni728,Give it a shot now please. -EA_Cade
4:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to I cant connect to ea survers
Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to I can't update to version 1.10
Hi @Berejay,Strange, can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database and let me know if this persists? -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to I can't see my friend
Hi @fifaboy21212121,Are you trying to do this in Origin or on a console? -EA Cade
8:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to I can't redeem my code in FIFA20 Champions Edition
Hi @caliboymehmet,Those codes are no longer valid I'm afraid: https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -EA_Cade ..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to I can't log into my EA account that's linked with my xbox account on FIFA.
Hi @Lexyre,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I can't list transfer list players on FIFA Ultimate Team
Hi @htown15,Odd, can you give me a screenshot of this please? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to I can't connect in fifa after update
Hi @F3innN,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to I can play FIFA 20
Hi @Stan_1207_NL,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to I can not start fifa
Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to I can not connect to ea servers on fifa 20
@JohnTerryslip69 You will need an active PlayStation Plus membership to connect to FUT. -EA Cade
6:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to I bought fifa points and I says FIFA 19...
Hi @battyyyyyy,Those points when redeemed will go to FIFA 19's FUT, you'll need to connect to FUT on 19 and then 20 to prompt the transfer option. -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I am unable to connect my companion fifa app to my secondary playstation profile
Hi @JordMawsy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
10:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to I am scoring crosses but it says on the objectives I havent
Hi @SammyBoy3636,Going to need more information on this one, are you referring to the Cross Fire objective? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I accidently qualified for the next weekend league
Hi @manubhavb,You can't redeem access for the next Weekend League at the moment, if you redeemed your points before 0700 UTC Saturday you'll be in the currently active Weekend League. ..
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to I accedently redeemed a league sbc
Hi @qfbjotape,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to I WANT MY MONEY BACK
Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to I Haven’t Received My Division Rivals Rewards
Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to How to transfer Fifa points from Fifa 19 to Fifa 20
Hi @mark1234abcd,If you haven't done it before, you should get the option to move over any unspent points in FIFA 19 when you boot up FUT in FIFA 20. If you've already done it once, you'll need to rea..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to How to link new EA Account
Hi @hidalgooo19,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to How to change fifa 20 from 32-64bit?my windows is 64 bit
Hi @Devfen,FIFA 20 requires a 64 bit system to run, it doesn't come in a 32 bit version. What's the exact issue you're running into? -EA_Cade
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to How long do EA cases take
Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to How do i phone ea customer sevice
@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade
7:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to How do I remove an old EA account I no longer have access to
Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
5:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Hey dear EA I do mistake and lost pele
Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Head goal problem
Thanks all, I'll see that it gets to the right teams. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Haven't been able to play FUT in over 2 months...
Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Hacked account
Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
10:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Hacked EA account
Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Got Sacked Before FA Cup and Champions Cup For Not Signing Prospect
Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One
Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..
5:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Gameplay issues
Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Gameplay
Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Game wont launch
Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game won't start after installing gamepad drivers
Hi @LukishA00,Which controller are you using? -EA Cade
8:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Game won't end
Hi @gandsxbox1,Sorry to hear this, usually when this happens it's caused by a disconnect during the match data reporting that causes a hang. This link http://bit.ly/SelfServiceFUTDraft will walk you t..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Game disconecting
Hi @Barendarende,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
9:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Game crashing when buying players of the market.
Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade
5:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game crashes on online match. FIFA 20
@Fineheal Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
1:00 am, February 2, 2020 Technical Issues
EA_Cade replied to Game crashed on FUT champs match loading screen
Hi @jacobclews,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game crash after scoring a header
Hi @M1cho_R1zo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:00 pm, March 21, 2020 Technical Issues
