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EA_Cade replied to Sbc error
Hi @lipp1833,Are you attempting it on the App? Can you try submitting it on the console and let me know if that works? -EA_Cade
3:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Sbc Ligue 1
Confirmation from the FIFA team just came back: Cyprien only appears in the Player Pick "Ligue 1 Conforama SBC Reward 2" which went live today at 6 PM GMT. If you completed the player pi..
9:00 pm, February 19, 2020 Technical Issues
EA_Cade replied to SOMEONE FROM EA HELP ME!
Hi @CarpyMELEG,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to SBCs not visible on companion app or website
Hi @YashG10,You'll need to complete some basic SBC's like that one before the rest of them unlock. -EA_Cade View in thread
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to SBC GLITCH
Hi @Fifamaniak123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to SBC Ban/Bug
Hi @Roomonster,What system is this happening on? -EA Cade
12:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Running Slow on TV with 144hz Screen Connected
Hi @silkwormdj,That's really strange, what's your resolution set at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Robbed of Win Fut Champs WL?
Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals wins didn't give me champs points
Hi @CptDerpy738,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rewards claimed in Fifa 20 companion dissapeared
Hi @jonathan0489,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Rewards
Hi @sirreynolds86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Reward packs disappearing
Hi @gmorris86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Restore license issue
Hi @badboylee2010,Sorry to hear that, according to SONY's site that error indicates a corrupted download - you'll want to uninstall FIFA 20 and then reinstall the game to resolve it. ..
10:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to Remove PSN Persona from EA Account
Hi @Itsbrianwithay,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
8:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Redeem WL access lost
Hi @alby2289,I'm showing that you were qualified for last weekends competition and played no games. -EA Cade View in thread
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to RTTF SBC
Hi @Leedsutd135,The SBC you completed was a player pick SBC with the 2 players listed in the description. You could also have chosen an 85 rated Gueye over Angelino if you liked. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quitters
Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Quick sold player
@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
12:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick Sold
Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Question about who we are matched with
Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Progress Disappeared
Hi @drackonus123,Your FUT account is tied to your PSN ID, they are not transferrable. -EA Cade View in thread
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Problems connecting XBox account to EA
Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Problem after buying a pack
Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Pro clubs, disconnect before pick kits
Hi @Farshmac,In the past this was an issue that could be resolved by changing the kit options as well as the boots. Can you give that a go and let me know if it helps? -EA_Cad..
10:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Pro clubs minor adjustments for ea
Hi @Brian_3305_6w4r,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro club, all data loss
Hi @papia1996,Sorry for the delay, are you still seeing this? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Pro League sbc player
Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade
6:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Premier league graphics remain on screen during gameplay
Hi @emilecox,This is being looked into by the FIFA team currently. -EA_Cade
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Premier League overlay remains on screen during match
Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Post update no changes
Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Points not added
Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please help me get the club back.
Hi @M8rf,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Please answer me quickly i need help
Hi @yassin9085,What system are you playing on? -EA Cade
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Players stuck in transfer targets for over a month
Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade
7:30 pm, November 15, 2019 Technical Issues
EA_Cade replied to Player search bug
Hi @waseemabdul7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Placement matches won’t load
Hi @georgeporge696,Sorry to hear it, what system is this happening on? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Penalty kick fault
Hi @ahmedElshahat500,That's working as intended, the target circle does not stay where you place it until you've pressed the shoot button. -EA_Cade ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Passing Directions
@Pelimistanblue wrote: LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/', 'lia-vid-J1NW1waTE6nctEZzXlAV0E68pYHUSR82w426h240r982', 'J1NW1waTE6nctEZzXlAV0E68pYHU..
7:30 pm, November 18, 2019 Technical Issues
EA_Cade replied to Packs disappearing
Hi @doosan14,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Packs disappeared before I could redeem.
Hi @35373737,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
