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EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Got an achivement from another player?
That's an odd one @RobRokk. Can I ask on what platform did this occur? Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Glitchy screen
Hey @BenGrigg5 I am locking this thread as there is no need for you to have multiple threads on the same issue. As I advised you previously, we would need to see the full Trace Route ..
3:30 pm, December 24, 2019 Technical Issues
EA_Darko replied to Getting Disconnected in every divison rivals game
It sounds like you may be having issues with your connection @ardopardo10. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Get Kicked out of every online game I play
Hey @Tropicalkillerx it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
6:30 pm, December 13, 2019 Technical Issues
EA_Darko replied to Gameplay is too slow because of EA Servers!
Hey @nero_zahin19 your UO Trace is showing issues with connection, you have some very high ping times well before you reach the EA servers. I would suggest taking a look at our Connec..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game wont connect to EA servers ..
Hey @miiikehendoe if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help...
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game keeps going to windowed mode
Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..
2:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Game froze after winning a weekend league game and I was given the loss
It sounds like you may be having issues with your connection @conor157. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Fut champs
Hey @XxEnea21xX if the game is stuck then you will need to force close the game. If you let us know on what platform you are having the issue then I can share some troubleshooting steps with..
11:30 am, June 2, 2020 Technical Issues
EA_Darko replied to Fut champion connection lost when winning at 80 min
Hey @ammarbenyammi for your connection issues I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Freeze on “Connecting to eas server” tl
Hey @guisantos200213 can you take a couple of minutes to try the following steps: Restart your console: Turn off your console and then turn it back on. Make sure your game software i..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Fifa20
Hey @teresa1kan if you are still seeing this issue would you mind going ahead and screenshotting it for me? Darko
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Fifa point I bought 2days ago has not shown up till now, what's the solution
Hey @emmyanthony_ps if you are missing items you purchase then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. &..
5:00 pm, February 6, 2020 Technical Issues
EA_Darko replied to Fifa 20 crashing unexpectedly
Hey @GopnikPride are you seeing an error message of any kind when the crash occurs? Let's start by grabbing a DxDiag and take it from there: https://help.ea.com/en/help/pc/how-to..
3:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to Fifa 20 alt tab
Hey @CalvinXD18 are you running any software on your PC which would take the focus away from FIFA? When the issue occurs are you seeing, for example, any notifications? Darko
5:30 pm, November 18, 2019 Technical Issues
EA_Darko replied to Fifa 20 Online Poor
Hey @AndyBiel from your post I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &n..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Fifa 20 No Commentary
That's an odd one @Joelooo_A. Can you check your TV, console/PC settings and you in-game audio options to ensure that your options reflect your audio set up? For example, if you have stere..
2:30 pm, November 14, 2019 Technical Issues
EA_Darko replied to Fifa 20 Draft not finding any opponents
Hey @sharyaar4 it could be a connection issue that you are seeing. As such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
6:00 am, November 20, 2019 Technical Issues
EA_Darko replied to Failed EA server connection
Hey @Cherichi18 that it works with your phone set as a hotspot but not your home network points to a network or ISP issue. I would suggest taking a look at our Connection troubleshoot..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to FUT WL
Hey @BenGrigg5 based on your post I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basi..
3:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to FUT Champs Disconnected while winning 3-1
Hey @Solo24Player and @renadhc for your issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to FUT Champs - no rewards
Hey @newstd1 if you are missing items you believe you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to FIFA20 Online Friendly Disconnection
It sounds like you may be having issues with your connection @Endim0. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
1:30 pm, March 20, 2020 Technical Issues
EA_Darko replied to FIFA 2020 ON PS4 - A PROBLEM WITH THE CONTROLLER
That's an odd one @maciek754. If it is fixed for a time after a reinstall then it could be an issue with your game files. Are you installing the game to the internal hard drive or an external o..
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to FIFA 20 UNFAIR FUT CHAMPIONS LOSS DISCONNECT EA SERVER ISSUE
It sounds like you may be having issues with your connection @born0481. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
10:00 am, December 8, 2019 Technical Issues
EA_Darko replied to FIFA 20 Dempo-Black Screen
Hey @ttv-Brilnerdnl I'm seeing quite a few issues there in your errors. Let's start by running the System File Checker in Windows 10 to look for any issues: https://support.m..
8:00 pm, November 19, 2019 Technical Issues
EA_Darko replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game
Hey @MyterioMaestro this is a PS4 error and not an EA one.Sony recommends that you try the following steps when this issue arises: https://www.playstation.com/en-ie/get-help/help-librar..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Error message : personal settings 1 failed to load (Fifa 20)
Hey @GeorgeAd142, when seeing this error the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Darko
8:30 pm, November 11, 2019 Technical Issues
EA_Darko replied to Error every few minutes!!!!
It sounds like you may be having issues with your connection @azoz11A11. I would suggest taking a look at our Connection troubleshooting steps which you can find herehttps://help.ea.com/en-us/help/faq..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to Empty slot
Hey @figueocean36 are you seeing an empty item with no information? Can you grab me a screenshot of just what it is that you are seeing? Darko
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to EA Live Chat not working
Hey @sge_modeste27 you can contact our live support at help.ea.com. To speak with a chat adviser: Click on your product Origin Then select 'PC Manage my Account' Can't log ..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Draft problem
Hey @koskav2 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Disconnecting
Hey @electr1fy215 this feature is working as intended, if you switch attention away from FIFA on your PC then you will be disconnected. Darko
8:00 am, April 6, 2020 Technical Issues
EA_Darko replied to Disconnected just before the end of EVERY game
Hey @azoz11A11 and @CreedxX22 . I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-b..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to Discard in accident Oblak UCL Fifa 20
I'm sorry to say @pilipalikoli but there is nothing that we can do in cases of accidental bids, listings or submissions. We are unable to return the item or reverse the action. Darko
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Connectivity to Servers.
Hey @MaichM_keny if you are seeing issues with connection then it may be a case that you are having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Connecting to EA servers
Hey @KlikarKremla I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nb..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Changing EA accounts
You will need to speak to our Terms of Service team @zoomballs. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Cannot trade players
Hey @Yedienoob69 can you let us know on what platform you are seeing this issue and the exact error message that pops up. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Cannot connect to the EA servers on Fifa 20
Hey @theflyingdoormat I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nbs..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Cannot access to my email account
Hey @cksamuel if you are unable to access the account then I would suggest taking a couple of minutes to read this help article and then fill in the account recovery form: https://help...
12:30 pm, January 18, 2020 Technical Issues
EA_Darko replied to Can't connect to EA Account when on Fifa20
It sounds from your post @jackunited14 like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: http..
3:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Can I pay with a VISA Internet Card
Hey @ASSASSINMJS you can find all the info relating to payment methods on Origin here: https://help.ea.com/en/help/account/ordering-payment-information/ For any account or billin..
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to Black screen at launch
Hey @PKB_of_Ghana_Ksi a black screen at launch usually points to an issue with the GPU or system. Let's start by grabbing a DxDiag so that I can take a look at your system: https://help..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Banned account for mass bidding
Hey @BraedenVaile, please do not create multiple threads to discuss the same topic. Darko
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to Again FIFA !! Ultimate team
It sounds like you may be having issues with your connection @rallyinghardOK. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Accidentally bid on a player
Sorry to say @danny_sheedy but there is nothing that we can do in instances of accidental bids, listings, submissions or discards. We are not able to reverse the action or return your coins.Darko..
4:30 pm, January 28, 2020 Technical Issues
