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EA_Cade replied to FIFA 20: An error occurred and your squad was not saved
Hey all, if you get a DNF for any reason and haven't reconnected to FUT since, your players enter a "locked" state, meaning you won't be able to edit your squads or list players until you reconnect to..
8:00 am, December 2, 2019 Technical Issues
EA_Cade replied to FIFA 20- can’t connect to ea servers
Hi @pp421991,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FIFA 20 will only download 20%
Hi @sormon,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to FIFA 20 keyboard error
Hi @EMEHANE,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Personal Settings? -EA_Cade
5:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to FIFA 20 keep connecting to ea server (PS4)
Hi @reyng02332,Can you try changing your console DNS to the Google or OpenDNS/connecting via hot spot please? Sounds like you aren't able to accept the EULA and TOS agreements for some reason which is..
5:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 installation error
@Wattumarja Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
8:30 am, June 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 freezing when start a match
Hi @BotevVratsaFC,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
7:00 am, June 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 freezes ingame
@Tommeke10111996 Hiya, I'm not seeing any similar reports of this a the moment. Can you get us a video of this happening by chance? -EA Cade
12:00 pm, April 5, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashing when USB started
Hi @MimoZwarrioR,Are you referring to an actual joystick or a gamepad? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on checking connection screen in PC
Hi @anonymous_ash,Gotcha, and you've tried repairing the game by right clicking it in the Origin library and selecting the Repair option already? Can you try these steps please and let me know if they..
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes before any match after the update
Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes after "checking connection" screen
@Pillpopper11 Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
11:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to FIFA 20 VIP Club
Hiya @ULKA-Tely That program is run by PlayStation, you may want to reach out to their support team on this one. -EA Cade
3:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Unable to save personal settings 1 (PC)
Hi @CG_Yoshino,Sorry for the delay, you're not seeing anything in the Customise - Profile - Delete menu? -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Team - XP Issue
Hi @BeardedWeirdo94,You only earn XP if you complete an objective, you don't get XP just for playing a game. -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Freezes PC
Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to FIFA 20 ULTIMATE TEAM CANNOT SIGN IN
Hi @smoggiewolf,Give it a shot now. -EA_Cade View in thread
3:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 Low Detailed Quality.
@ItsMe_Mamareza I'm not seeing any issues with the quality in your picture, perhaps you could get me a video? -EA Cade
5:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 ISSUE
Hi @MaestruLacatus,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 FUT screen freeze
Hi @larssonka,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 FPS drop by 10 fps for 1 sec during gameplay
Hi @Blejac09,You might have better luck locking the FPS in the Nvidia Control Panel under Manage 3D Settings, Program Settings - FIFA 20. Make sure you have Vertical Sync set as ON and set Max Frame R..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing PC
Hi @GMRI3,Is the game still installing by chance? -EA_Cade
9:30 pm, March 12, 2020 Technical Issues
EA_Cade replied to FIFA 20 Controller detected twice
Hi @Mackw0w,Are you using X360 or any third party programs? -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 Consistently freezing during Online matches.
@aBoxofJujubis Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:30 pm, January 19, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career Mode No Prize Money Received
Hi @faizaan1726,If memory serves that prize money is released when the transfer window opens. Did it not do this for you then? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career Mode Freezes/Infinite Loading Screen
Hi @kismilliomos,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to FIFA 20 BRIGHTNESS AND CONTROLLS BUG
Hi @xEw0k3d,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to FIFA 20 - Gold Pack DLC PS4
Hi @mubs123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 (PS4) FPS drop when kick off or goal kick
@wlf723 Heya, can you tell me the make and model of your monitor/TV screen please so we can look into this further? -EA_Cade
11:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Error: "We are sorry but there has been an error connecting to FIFA 20 Ultimate
Hi @1987sema007,I'm not seeing any other reports of connectivity issues around the time of your post. Are you still having trouble connecting? -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Error with FIFA Fut. SBC. National pride Spain.
Hi @S1nex,Currently that SBC needs to be completed from the console, not the companion or web apps. It's been sent up for investigation. -EA_Cade ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Error in career mode 11. aug 2019 (CE-34878-0)
Hi @lamshishen,Are you able to sim passed this date? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Error connecting to fifa 20 ultimate team
Hi @antrikos90B,Sorry for the delay, was out of office. Is this still happening? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Error 0x8027025a on Xbox One FIFA 20
Hi @Maxamilion2,You're probably going to need to update the console for the game to launch. You can try this first if it's more convenient - from the Xbox dashboard select Settings- All Settings- Net..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to End of my tether with FUT unable to connect
Hi @ntrugby123,Have you tried disabling your Login Verification and then reconnecting to FUT yet?http://bit.ly/Managesecuritysettings -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Eas fc error
Hi @willyz123,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Catalog Update and let me know if this persists? -E..
10:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Ea just sending me the same copy and paste email?!
@DTCoster666 If you've already been denied by the ToS team to have the ban overturned there is no further action to be taken, their decision is final on these matters. -EA Ca..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Ea ignoring my case
Hi @decavfc,Have you already followed the steps here http://bit.ly/EALetsTalk? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Ea cant process my result and other connection issues
Hi @mattgodding26,Sorry to hear it what system are you playing on? -EA_Cade
8:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Ea account for online features
Hi @legendc34totynam,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via A..
11:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to ERROR MARKET ULTIMATE TEAM
Hi @pludtron,Sounds like you hit a form of bot detection, were you making a lot of bids just before this happened? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to EA servers kicks me out of nearly every game I play
Hi @MadaBro002,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to EA servers disconnect issue
Hi @kingkaki2020,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to EA servers crashed while I was winning during weekend league and it gave me an L
Hi @abatedhalfling8,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA server disconnected. Squad battle lost
Hi @smith_utd1987,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA TAKES MY COINS
Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to EA Server disconnected in the middle of a game
Hi @titopouchka,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to EA DID A MISTKAE !! PLEASE HELP !!!
Hi @shai18815,What exactly is your issue? -EA Cade
4:00 pm, April 29, 2020 Technical Issues
