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EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Hacked and Toty Alexander-Arnold is discarded
Hi @DaanDieGamet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Getting kicked but logging in is no problem
Hi @123inktaap,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
9:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Getting disconnected from ea servers
Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Game won't load
Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Game disconecting
Hi @Barendarende,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
9:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Freezing after game and kicking out of UT
Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fouls are a Joke
Hi @LOZZA7312,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fix my game my controller is not working on my PC
Hi @aliamloka20202,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if th..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa keeps freezen
Hi @urubeast,Sorry to hear it, what system is this on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 20 unable to save personal setting 1(pc)
Hi @ConorSteedman19,Sorry to hear this! What platform are you playing on so we can take a look? -EA_Cade
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Fifa 20 transfer market ban
Hi @Zombies_Z98,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, June 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to FUT Transfer Market Processing Problem
Hey all, If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT Champs reg
Hi @DAVE-HUNTER-88,I'm showing you redeemed access Saturday and played no games during the Weekend League. -EA Cade View in thread ..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FUT 20 in China
Hi @InsPirE0605,FIFA 20 was not released in China, in China we offer the FIFA Online series. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 incorrect email address
Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Error loading the captcha from the captcha service provider?
Hi @SpykeLaaHD,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to EA Stole my FUT and dont care
Hi @casper18sb,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to EA PLS I GOT DISCONECT N TIME
Hi @MITXOBEM,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Div Rivals error
Hi @dontmesswitboss,Sorry to hear that. What's the error message say? -EA_Cade
9:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Disconnected when playing weekend league
Hi @joao6verde6,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Did not Get my pack
Hi @DuduDiniz95,It's in your packs, check on the app as FIFA will only show 30 packs at a time. -EA Cade View in thread
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to DIRECT X ERROR
Hi @Rapaptus According to your DXDiag you don't meet the minimum requirements for FIFA 20 in the Video Card department so there's not much I can do for you outside recommending a newer car..
9:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to Corrupt data
Hi @tarab858,Sorry for the delay, can I get a screenshot of what you're seeing please? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Connectivity
Hi @58ten,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can’t get fut champs points
Hi @mrstfctt,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Cant sell my coutinho even though i own him and hes tradeble
Hi @Pcffc83,You disconnected from your last game, that locks your players until you reconnect on the console. Once you reconnect you can sell him as normal. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Cant login
Hi @shaky0000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Can't put players on auction (ultimate team)
Hi @bovernaut,Are the players untradeable by chance? -EA Cade
9:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can not connect to EA Servers Fifa 20 xbox
Hi @shevajag7,Hiya! Are you linked up to an Origin account? You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade
9:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to COMMENTARY SOUND STOPS AND GAME FREEZES
Hi @TomiMKD,That's odd indeed. What system are you playing on? -EA_Cade
9:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Block online game access
Hi @sprocket1066, It sounds like a Child Account may be the best option for you, they cannot connect online in FUT and can be fully updated to a regular account when the child comes of age.&nbs..
9:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to App Not working properly
Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade
9:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Account hacked and Missing Coins + Players. Ea support cannot help.
Hi @Yanish01,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist in any way with this type of issue via AHQ. ..
9:00 pm, February 6, 2020 Technical Issues
EA_Cade replied to Account
Hi @ellen11234, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
9:00 pm, December 12, 2019 Technical Issues
EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN
@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..
9:00 pm, December 1, 2019 Technical Issues
EA_Barry replied to FIFA 20 verification wrong email
@Biblicalman60 Please make contact with an EA Game Advisor for assistance.Click the following link to get started: https://help.ea.com/en/contact-us/For help with contacting an Advisor, p..
9:00 pm, December 24, 2019 Technical Issues
EA_Atic replied to Personal setting 1 problem fifa 20
Hey everyone, Can you try to clear you local and cloud saves for FIFA 20 and then try again. ( this will remove anything non FUT and VOLTA saves). This should help out, ..
9:00 pm, November 27, 2019 Technical Issues
EA_Aljo replied to Unable to Connect to EA Server
Hi there, @AllyAlberto What system are you playing on? We'll go through some troubleshooting. Thanks!
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Transfer market not granted
Hello, @jason2053. If you're seeing a message that says to keep playing, that's what you need to do. Just keep at it and eventually it will unlock. Make sure you're fully completing games ..
9:00 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Transfer market error
Hi there, @duday82. Have you also tried moving them using your console instead of the app?
9:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Player movement/control and unresponsive actions
Hi there, @ungrob. What system are you playing on?
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Pack luck
Hi there, @zirom8940. You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!
9:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to I need help with app fifa20 for mobile
Hi there, @AmayaCristian. This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..
9:00 pm, December 9, 2019 Technical Issues
