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EA_Cade replied to Progress failed to reset fut 20
Hi @lesnavreksei,You can only complete objectives once per account, regardless of whether or not you've deleted your FUT and started again. -EA_Cade ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Problem with online supoort
Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem after buying a pack
Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Pro clubs player reset
Hi @georgec96,If you recreate your player you should be able to reassign all the points you've earned thus far. -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro clubs
Hi @Hariossnavin Can you give these steps a try and then select Rebuild Database and let me know if that helps? -EA_Cade
9:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Pro club, all data loss
Hi @papia1996,Sorry for the delay, are you still seeing this? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Pro League sbc player
Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade
6:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Prime Icon listed for minimal price due to app stutter
Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Please help - ea sports login
Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Please answer me quickly i need help
Hi @yassin9085,What system are you playing on? -EA Cade
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Playing champs servers went down
Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Playes Stats window freezes in game
Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade
7:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Player using glitch in fut champions
Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Player stuck in transfer list
Hi @Lazy_Tradie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Player moments morales
Hi @kofirmoore,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Player just disappeared from my listing
Hi @alexc096,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to Player fitness
@WhiteShark8800 Fitness is bugged at the moment, but in the opposite way you're describing. Until a fix is implemented regardless of your players fitness level seen on the Squad screen they will alwa..
9:00 pm, December 7, 2019 Technical Issues
EA_Cade replied to Player actions
Hi @lllucyz,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Played 2 games. Both disconnected
I'm not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to PlayStation message from ‘EA’
Hi @RobStonerr,That's legit! Simply resume your case with the provided code to proceed with restoring access to your account -EA Cade
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Personal settings 1 failed to load on
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Personal settings 1 failed to load
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Personal save issues
Hi @dannmch420,if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your g..
5:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Penalty in Career mode
Hi @Theunsolid,That's new to me, is there any way you can get me a video of this so I can share it with the FIFA team? -EA_Cade
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Passing Directions
@Pelimistanblue wrote: LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/', 'lia-vid-J1NW1waTE6nctEZzXlAV0E68pYHUSR82w426h240r982', 'J1NW1waTE6nctEZzXlAV0E68pYHU..
7:30 pm, November 18, 2019 Technical Issues
EA_Cade replied to Packs disappeared before I could redeem.
Hi @35373737,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Packed player missing
Hi @essemm17,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to PS4 We are sorry but there has been an error connecting
Hi @scapilouAtl,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing
Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to PS Controller Settings Change Themselves Online (Need Help ASAP)
Hi @fifawizard12321,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to PC FUT possible GPU failure causing loss of focus on window
@jsbloo That's really odd, can you get me a video of this happening please?Can you also try these steps and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cad..
9:00 am, November 29, 2019 Technical Issues
EA_Cade replied to PC Alt+F4 solution please?!
Hi @themajor47,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to PC - FIFA 20 Launcher Not Start
Hi @Funct110N,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to PACK FAIL
Hi @chappeth14,The Championship TOTS is still active and in packs until Monday. -EA Cade View in thread
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Over The Top Season Objective Not Registering
Hey all,This Objective has been replaced as it wasn't tracking properly, thanks for the heads up. -EA_Cade View in thread
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Origin (PC) career saved game to PS4
Hi @jahinojosaz,At this time FIFA does not support cross save compatibility. -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Opponent quits, but recorded as a loss!?!
Hi @D_D_51lv4,That would indicate that you dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Online seasons no opponent found
Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Online seasons matches disconnects
Hi @ItayHaDE,Sorry to hear that, what system are you playing on? -EA_Cade
1:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Online issues when playing matches in fut champion and rivels
Hi @dude3522,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Online friendlies
Hi @JimRW19,I believe you need to press Y (Triangle on PS4) to toggle the squad updates on/off on the squad select screen. -EA_Cade
3:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Online Seasons, Invitations Not Working
Hi @gr8dbailey,Are you game sharing? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
