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EA_Cade replied to really wonder .. who has built this system ? Origin Account Problem!!!!!
Hi @bysayk0,The only way to recover an account to which you don't have access to the email address of is detailed below. Again, these are the only steps you can currently take to recover an account. 1..
7:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to purchased Fifa points in FIFA 20 from PS store
Hi @ygyg0120,That sounds like your PSN ID and Game version are on mismatched regions. You'll need to reach out to SONY support http://bit.ly/ContactPSChat for a refund on this one I'm afraid. ..
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to profile
Hi @Isteni_Diego,Is this Personal Settings 1 that's failing to load? -EA_Cade
9:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to problem with portuguese brazilian commentary
Hi @jkat25,Sorry to hear this. Where are you located? -EA_Cade
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to problem with fut champions rewards
Hi @MOSTAFADAHAB00,They went out 5 minutes after this was posted. -EA Cade View in thread
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to problem entering online game
Hi @Bach_Arsenal837,I wouldn't recommend using a hot spot to play regularly, what system are you playing FIFA on? -EA_Cade
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to pro clubs
Hi @kingmarc6699,Sorry to hear that, what platform are you playing FIFA 20 on? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to pls help me fifa 20 web app glitch
Hi @georgefifa2005,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to please help no open fifa
Hi @ADIgame123g,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to origin
Hi @Lauritsacc3,What happens when you try to connect them? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to no coins when i sell an item
Hi @TheFIFAboy63,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to national team useage
Hi @mvarone02864,Yup, in some modes you can play as a countries National team. -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to my one shot challenge is not saving on the companion apo
Hi @farhan1malik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
5:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to my account is locked and i cant get on fut
Hi @HribsekTV,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to missing token reward SerieA
Hi @Biosif13,Are you referring to the Icon Swaps Online Challenges? -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to missing my rewards
Hi @momaarouf,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to missing fifa 20 pack
Hi @rafaellavoura,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to missing an icon swaps token
Hi @BAZJ89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to matchmaking
Hi @KamilTsubasa,The home team is the one with the best connection to the server/opponent, I would recommend improving your latency if you're always the away team. You can try these steps http://bit.l..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to losing conection on fifa 20 pc
Hi @Minvaljensen,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to keeps saying unable to connect to ea server at this time
Hi @tarabeglane,How long has this been happening? Were you able to connect before? -EA Cade
9:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to kante and others missing , untraceable Trezeguet in place ,Fifa 20
Hi @coloursplash8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to i have falesly banned after a week no answer
Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to i can't access to my Email
Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to game advisor re opened my case altho i asked the question as a new case
Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to fut weekend
Hi @Kadefrees,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
7:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to friend match
Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to fifa points not on web app
Hi @noddy1215,You need to connect to FUT on the console first before you can use them in the apps. -EA_Cade View in thread
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to fifa points and Damaged CD
Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to fifa 20 personal settings failed 1 failed to load
Hi @mattnelson97,If you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your..
10:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to fifa 20 pc no sound
Hi @deepakprasanna12,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to fifa 20 keeps crash when play FUT - PS4
Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to fifa 20 i didnt receive twitch reward
Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to fifa 20 geforce now too many computers..
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
7:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches
Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to fifa 20 fut crashing on start up
Hi @shaundoug,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
6:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to fifa 20 frozen
Hi @IleaFlorian,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to fifa 20 draft
Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 Transfer market ban
Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to fifa 20 ... DOWN ... AGAIN
Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to doing
Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to div rivals disconnections after win
Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to did not received fifa point
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to connection
Hi @bushwickfloyd,Try again now please. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to conmebol swap objectives
Hi @Zed585,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to cheats on fifa
Hi @redbrick111,Sorry to hear this, if you feel someone is cheating in game you can always report them via the steps here: http://bit.ly/EAReportPlayer -EA_Cade
9:00 am, November 13, 2019 Technical Issues
EA_Cade replied to change my ea account on fifa 20 ps4
Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to challenge
Hi @culesfan This was addressed by the FIFA team over here: -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
